BAlGaInTl 279 Posted May 20, 2020 Share Posted May 20, 2020 Definitely sounds like it could be blocked by your ISP. You can always reset everything to 8096 and then use this site to check portchecktool.com I would also try 443 if you can. That's specific to SSL. Don't forget to set it up on your router first. That one may be open. If it connects.... then you can set up secure access to your server. It's a bit more work, but you are going to want to do that anyway. Link to comment Share on other sites More sharing options...
BobT 2 Posted May 21, 2020 Author Share Posted May 21, 2020 OK. Thanks. I used the portcheck utility. It says that it will notify if the port is blocked by a firewall or ISP. But the error message I get is: PROBLEM! I could not see your service on 173.238.156.27 on port 8096. Reason connection timed out. Is timed out different than blocked by firewall or ISP. I would think so. I will try 443 as you suggest but off to work now. Link to comment Share on other sites More sharing options...
BobT 2 Posted May 21, 2020 Author Share Posted May 21, 2020 Two things about the ISP. I contacted them and they gave me the IP address and password. I want to sniff around and see if there is a setting that is blocking. Secondly, I have friends using Emby remote with the same ISP that I use (but they have different routers). Now I am more confused. Link to comment Share on other sites More sharing options...
BobT 2 Posted May 21, 2020 Author Share Posted May 21, 2020 changed to port 443. no changed, port is closed. Link to comment Share on other sites More sharing options...
BAlGaInTl 279 Posted May 21, 2020 Share Posted May 21, 2020 You said you have friends that run Emby on the same ISP and can connect remotely? If that's the case... it's probably still a config issue... maybe with the ISP router. Who is the provider? What kind of service is it? Link to comment Share on other sites More sharing options...
BobT 2 Posted May 21, 2020 Author Share Posted May 21, 2020 My ISP is not being very helpful. Cannot access the modem using the IP address they provided. Told me that I need to hire a networking company. Not sure what you mean by kind of service. What I have is their top of the line--speed wise and unlimited use. Is that what you meant. Link to comment Share on other sites More sharing options...
pwhodges 1538 Posted May 21, 2020 Share Posted May 21, 2020 (edited) Whether it's a domestic or a business line would very likely affect things like port blocking. Paul Edited May 21, 2020 by pwhodges Link to comment Share on other sites More sharing options...
BAlGaInTl 279 Posted May 21, 2020 Share Posted May 21, 2020 My ISP is not being very helpful. Cannot access the modem using the IP address they provided. Told me that I need to hire a networking company. Not sure what you mean by kind of service. What I have is their top of the line--speed wise and unlimited use. Is that what you meant. Do you mind sharing who the company is and what type of service? Is it Cable? DSL? Wireless? Other? Link to comment Share on other sites More sharing options...
BobT 2 Posted May 21, 2020 Author Share Posted May 21, 2020 I apologize about that. I should have figured that out. This ordeal is overloading my brain. I am on Cogeco (Canada) and the service I have is cable and it is UltraFibre 60 Unlimited. You can get details of that service here: https://www.cogeco.ca/en/internet/packages This is not very specific but.... UltraFibre 1Gig Unlimited. Enjoy our fastest, most powerful Internet ever with optimized Wi-Fi coverage everywhere in your home. Check if Cogeco service is available in your area. Internet. Packages. Link to comment Share on other sites More sharing options...
BAlGaInTl 279 Posted May 22, 2020 Share Posted May 22, 2020 You should see if you can switch from having a router/modem combo from them, to just a dumb modem. Link to comment Share on other sites More sharing options...
BobT 2 Posted May 22, 2020 Author Share Posted May 22, 2020 I had a not so pleasant conversation with the ISP today. My buddy (running Emby perfectly remotely) has his own router and the same ISP I have. I thought replacing the ISP router with one identical to his may help. The ISP flatly refused--you have to use their equipment. When I told them about my friend with his own router, the tech called me a liar and said they have never allowed that. Very annoying to say the least. Needless to say they were of no help whatsoever. I am running out of ideas. Link to comment Share on other sites More sharing options...
BAlGaInTl 279 Posted May 22, 2020 Share Posted May 22, 2020 (edited) Hopefully we aren't mixing up terms. There is a difference between modem and router. You can have them separate, or both together in a single box. Do you have 2 "boxes" that you are trying to set all this up on? One that the ISP owns and one that you own? If so, does the box that the ISP owns also have "WiFi" on it? I'm assuming that the Netgear router you eluded to earlier is owned by you, connected to a box owned by the ISP. If so, it's likely that you have a double-NAT situation, and without being able to log in to their box, you won't be able to fix it. This statement that you gave makes me suspect that: "most powerful Internet ever with optimized Wi-Fi coverage everywhere in your home" You can still use their hardware, but what you want to ask for is just a modem without a router/WiFi. They even have a FAQ for it on their page: https://www.cogeco.ca/en/faq/can-i-use-third-party-wireless-router-cogeco-wireless-modem-50301 ETA: The two options are: They can help you get your modem/router combo that you have now set to a bridge mode without routing They can replace the combo unit with one that is just a modem (preferred) Edited May 22, 2020 by BAlGaInTl Link to comment Share on other sites More sharing options...
rbjtech 4330 Posted May 22, 2020 Share Posted May 22, 2020 (edited) If you have one of these https://www.cogeco.ca/web/resources/pdf/support/user_guides/internet/Cisco%20DPC%203825.pdf routers, then I presume you have setup the Port Forwarding on Page 70 ? ie selected the ports as start:8096 end:8096 Protocol : TCP and forward to your local Ip running your emby server - ie 192.168.0.x ? A photo of the port forwarding config page would help, as would confirmation of the modem/router model. Edited May 22, 2020 by rbjtech Link to comment Share on other sites More sharing options...
BobT 2 Posted May 22, 2020 Author Share Posted May 22, 2020 Do you have 2 "boxes" that you are trying to set all this up on? I own the router --Netgear WNDr4700 and the ISP owns the modem (it is just a modem not a combined unit). One that the ISP owns and one that you own? If so, does the box that the ISP owns also have "WiFi" on it? NO I'm assuming that the Netgear router you eluded to earlier is owned by you, connected to a box owned by the ISP. Correct. If so, it's likely that you have a double-NAT situation, and without being able to log in to their box, you won't be able to fix it. Oh boy, that doesn't sound good This statement that you gave makes me suspect that: "most powerful Internet ever with optimized Wi-Fi coverage everywhere in your home" I just copied that from their website. I suppose that they are trying to influence people to rent their combined modem/router from them but that is not what I have. The modem I have is a Cisco dpc300 https://www.cnet.com/products/cisco-dpc3000-docsis-3-0-cable-modem/. You can still use their hardware, but what you want to ask for is just a modem without a router/WiFi. I confirmed that it is just a modem. I will say the modem I have is old--probably tens years or more. It is not wireless They even have a FAQ for it on their page: https://www.cogeco.c...ess-modem-50301 ETA: The two options are: They can help you get your modem/router combo that you have now set to a bridge mode without routing They can replace the combo unit with one that is just a modem (preferred) Link to comment Share on other sites More sharing options...
BobT 2 Posted May 22, 2020 Author Share Posted May 22, 2020 RBJTECH: Modem (owned by ISP) Cisco DPC3000 Router (owned by me) Netgear WNDR4700 pics attached of router port forwarding page and address reservation. I have no idea what the difference is. ADDRESS RESERVATION Link to comment Share on other sites More sharing options...
rbjtech 4330 Posted May 22, 2020 Share Posted May 22, 2020 (edited) ok - so you have a Cisco Cable Modem > Netgear WNDR4700 router - good. The port forwarding looks good from what I can see. Can you access emby fine locally with a browser from a different PC on the same network ? ie using http://192.168.1.3:8096 from say a PC with an IP of 192.168.1.x ? Edited May 22, 2020 by rbjtech Link to comment Share on other sites More sharing options...
BobT 2 Posted May 22, 2020 Author Share Posted May 22, 2020 I can connect to Emby using the app on my cell phone using wifi. I put http://192.168.1.3:8096 into a browser on my laptop and can connect to Emby using wifi. I have the Emby app on my Nvidia Shied and can connect to the Emby server on my PC with ethernet.. I cannot connect to Emby server on my PC with the app on my cell phone (with the wifi disabled ) using 'data'. "Connection Failure error" Link to comment Share on other sites More sharing options...
pwhodges 1538 Posted May 22, 2020 Share Posted May 22, 2020 I cannot connect to Emby server on my PC with the app on my cell phone (with the wifi disabled ) using 'data'. "Connection Failure error" What address do you put into the cellphone when you try with wifi disabled? Paul Link to comment Share on other sites More sharing options...
rbjtech 4330 Posted May 22, 2020 Share Posted May 22, 2020 lol - was going to ask exactly what Paul asked but while checking that - can I also check you have enabled remote access in emby.. ie Link to comment Share on other sites More sharing options...
BobT 2 Posted May 22, 2020 Author Share Posted May 22, 2020 Here is a screeshot of the Emby app on my cell phone. When I tap on either of the desktop icons, I get an error message: Cannot connect to server When I click on Emby connect and sign in with UN and Pass--it takes me back to the screenshot above. Don't see an opportunity to login in with other credentials ALLOW REMOTE ACCESS BOX CHECKED ON SERVER Link to comment Share on other sites More sharing options...
rbjtech 4330 Posted May 22, 2020 Share Posted May 22, 2020 Forget Emby connect for the moment... In a browser on your PC, find out your ISP internet IP (WAN IP) - type 'what's my IP' in google On the phone turn off wifi On the phone in a browser - enter http:\\a.b.c.d:8096 where a.b.c.d is the internet IP address you found out above So if your WAN IP was 10.20.30.40 - you would type in http://10.20.30.40:8096 What does that do ? Link to comment Share on other sites More sharing options...
pwhodges 1538 Posted May 22, 2020 Share Posted May 22, 2020 (edited) And what address is hidden behing those "DESKTOP" icons? If those same icons work on the wifi it is presumably 192.168.x.y:8096 which of course won't work externally. Either you need extra icons using your external address for using when not on wifi, or if your router will loop back ("hairpin") you may be able to use the external address on wifi as well (that's the way my own system works, and it means I can go in and out of wifi range and my music keeps right on playing ). Paul Edited May 22, 2020 by pwhodges Link to comment Share on other sites More sharing options...
BobT 2 Posted May 23, 2020 Author Share Posted May 23, 2020 n a browser on your PC, find out your ISP internet IP (WAN IP) - type 'what's my IP' in google DONE On the phone turn off wifi done On the phone in a browser - enter http:\\a.b.c.d:8096 where a.b.c.d is the internet IP address you found out above So if your WAN IP was 10.20.30.40 - you would type in http://10.20.30.40:8096 DID IT RESULT ERROR: this site can't be reached By the way, the result from "what's my Ip address" is the same IP address in my Emby server dashboard WAN remote Link to comment Share on other sites More sharing options...
Cefn Canol 3 Posted May 23, 2020 Share Posted May 23, 2020 (edited) Check your "network profile" is set tp "private" NOT "public" on your server windows pc IF ITS PUBLIC IT WILL BE BLOCKED FROM OUTSIDE YOUR LAN! (had the same problem took me weeks to sort it out) Edited May 23, 2020 by Cefn Canol Link to comment Share on other sites More sharing options...
rbjtech 4330 Posted May 23, 2020 Share Posted May 23, 2020 Check your "network profile" is set tp "private" NOT "public" on your server windows pc IF ITS PUBLIC IT WILL BE BLOCKED FROM OUTSIDE YOUR LAN! (had the same problem took me weeks to sort it out) I'm pretty sure Emby creates an incoming rule for All profiles when it is installed - so this should not make any difference but definitely worth checking I agree. Temporarily turn off the firewall (on all profiles) to ultimately test if this is the problem. @@BobT - If you want to ping me your WAN IP via PM - I'll do some more investigation. Link to comment Share on other sites More sharing options...
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