Trouble playing media

[kumaheiyama 0]

Hi,

 

I'm having trouble playing media from my Synology DS218+ NAS, but only certain videos and only on my desktop computer. The same files works without a hitch on my iPad and my Android phone.

The server is available for browsing, just not playback. I've tried in the latest Chrome and Firefox.

 

Strangely the only media that doesn't want to play is The Walking Dead season 10, previous seasons have worked fine. So it looks like there is some problem with those specific files, but that doesn't explain why they work on the other devices. The files are .mkv.

 

To complicate matters I can't access the server log. When going to /logs I get the following error message "Unable to find the specified file."

I'm unable to get the logs via my Synology since the Emby Server menu item only links to the Emby server URL.

 

I'm using port forwarding to access my server from the outside, and I've changed the default port to avoid the server being obvious. No problems reaching it from other devices, but when going to the same URL on the desktop it is not available, I have to reach it by going to the 192.168.1.x IP address. The same problem occurs whether or not I use a VPN.

Related? Still this doesn't explain why certain media works and others not.

 

/K

Edited May 18, 2020 by kumaheiyama

[kumaheiyama 0]

I've now been ably to access the logs, by SSHing into the NAS.

 

20200518embyserver log.txt

[kumaheiyama 0]

Updated log after new try.

20200518embyserver log.txt

[Luke 40067]

Updated log after new try.

 

Hi there, can you please attach the ffmpeg log as well? Thanks.

[kumaheiyama 0]

Sorry for the slow reply. Here are all the ffmpeg files I found.

ffmpeg-transcode-74a6f622-51c9-4571-9223-a5b50a689317_1.txt

ffmpeg-transcode-383ac33b-4d93-406c-945b-135935e3460b_1.txt

ffmpeg-transcode-50823685-683c-4a4d-b417-31a01f203dc1_1.txt

ffmpeg-transcode-a50f2124-6faa-4530-adc6-43e902dc1097_1.txt

ffmpeg-transcode-c5febbb1-7b23-4a78-a69c-0180a3461b29_1.txt

ffmpeg-transcode-dee30967-8f93-4df2-a6bc-fdff8f1385e8_1.txt

ffmpeg-transcode-e6600cf6-a48c-435f-9367-2f2973df0822_1.txt

[awkdk 3]

The files you are having problems with are encoded in HEVC.

 

The Android and iOS players can play HEVC videos directly, while the web player has to have them transcoded.

 

The simple solution is to use Emby Theater for Windows on your computer (assuming you are using Windows), since it can play HEVC video without transcoding.

[kumaheiyama 0]

Thanks, worked like a charm! However I have to have a Emby premier subscription to fully use it.

 

I might have completely misunderstood, but isn't the server on my NAS supposed to do the transcoding for me?

[awkdk 3]

Thanks, worked like a charm! However I have to have a Emby premier subscription to fully use it.

 

I might have completely misunderstood, but isn't the server on my NAS supposed to do the transcoding for me?

 

 

Yes, that's why I said Emby Theater for Windows is the simple solution.

 

There is something wrong in your setup that makes transcoding not work, but I will let smarter people than me answer that.

[Luke 40067]

Sorry for the slow reply. Here are all the ffmpeg files I found.

 

Hi, which one is from the problematic example that we should look at? What file were you playing? Thanks !

[kumaheiyama 0]

Hi,

I was trying to play The Walking Dead, so any one of these files (attached above):

ffmpeg-transcode-74a6f622-51c9-4571-9223-a5b50a689317_1.txt

ffmpeg-transcode-50823685-683c-4a4d-b417-31a01f203dc1_1.txt

ffmpeg-transcode-a50f2124-6faa-4530-adc6-43e902dc1097_1.txt

ffmpeg-transcode-dee30967-8f93-4df2-a6bc-fdff8f1385e8_1.txt

ffmpeg-transcode-e6600cf6-a48c-435f-9367-2f2973df0822_1.txt

[Luke 40067]

Is this only an issue with mpeg4 input?