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rhiannongilland

"No compatible streams are currently available" error

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rhiannongilland
Posted (edited)

I converted an iTunes m4v file to mp4 on my Mac and then loaded it to the emby server...however when I try to play the file, I get an error stating "No compatible streams are currently available." I'm very new to emby so I don't know the system very well but any help would be appreciated.

embyserver.txt

post-648400-0-59466100-1589751431_thumb.png

embyserver-63725319937.txt

Edited by rhiannongilland

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Luke

Hi there, we're sorry to hear about this. Can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks.

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rhiannongilland

sorry, I didn't finish attaching the screenshot and log file before...I have done so in my original post. Does this help?

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Luke

Hi, how did you convert the original file?

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