Occasional freezing 2019 Shield Pro
Posted 28 March 2020 - 10:31 PM
I’ll try to send logs the next time it happens - thanks for any suggestions.
Posted 29 March 2020 - 11:19 AM
Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !
I just sent logs from the client app (username: Brad playing That Thing You Do) at 11:10am EST. I've also attached all the logs created today from the server.
Posted 29 March 2020 - 12:15 PM
Even though this is just doing an audio conversion, it looks like the server is still not remuxing fast enough to provide smooth playback...
>! ThrottleByStreamBufferSize: WARNING - Playback position too close to transcoding position: PlaybackPosition: 00:00:10 - TranscodingPosition: 00:00:12 - ThrottleBuffer: 2s 09:28:11.991 frame= 309 fps= 28 q=-1.0 size= 7406kB time=00:00:12.92 bitrate=8279.4kbits/s throttle=off speed=0.665x 09:28:12.718 frame= 324 fps= 28 q=-1.0 size= 7799kB time=00:00:13.52 bitrate=8051.0kbits/s throttle=off speed=0.676x 09:28:13.439 frame= 337 fps= 27 q=-1.0 size= 8223kB time=00:00:14.42 bitrate=7627.2kbits/s throttle=off speed=0.708x >! ThrottleByStreamBufferSize: WARNING - Playback position too close to transcoding position: PlaybackPosition: 00:00:10 - TranscodingPosition: 00:00:14 - ThrottleBuffer: 4s
- roxerroneous likes this
Posted 29 March 2020 - 12:34 PM
I’d think I should have more than enough resources to handle remuxing, right?
Edit: just took a closer look at the log you posted, the time stamps show at 9:28 - this isn’t where I experienced the problem. I was streaming to another device at this time that did pause temporarily (and was transcoding). I saw the pausing issue I described around 11:10 and it was direct playing. The server didn’t show that it had paused as the playback time continued to increment but it had paused for several seconds on the shield.
Edited by roxerroneous, 29 March 2020 - 12:39 PM.
Posted 29 March 2020 - 05:35 PM
You’re suggestion did spark another thought though - I had recently added a USB drive to the shield so that I could record live TV. I’m wondering if that is interfering somehow. I ejected the drive and watched a 4K movie (about 50GB) without a problem. I’m going to have to try a few more movies before being certain, but I’m hopeful!
Also, thanks to you and ebr - you both have been great at answering questions and providing support. I really like your product and the support makes it even better!
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