Few Users having issues accessing movies....

[Osorus 15]

Hi all,

 

I have a few users reporting that once they access Emby they cannot select a movie. When selecting something, it will attempt to do something, but only the "scrolling" animation shows. I ran a debug. I can confirm the user in this debug is logged in. But I dont actually see where the their attempt to access a movie shows in the activities. I attempted to test offnet, VZN LTE, using my phone to pull movies. I personally never had a problem. Can someone review at their leisure convenience and let me know what the issue is? Please and thanks!

 

 

DEBUG_03262020.txt

Edited March 27, 2020 by Osorus

[Luke 38863]

Hi there, what app and device are you playing with? What do you mean by scrolling animation?

[Osorus 15]

Two users. one with an LG TV as well as an XBOX. The other is just an XBOX.

[Luke 38863]

We're looking into the xbox problem. Please see here for more info and a workaround:

https://emby.media/community/index.php?/topic/83876-xbox-1-suddenly-content-no-longer-plays-just-a-spinning-wheel/

[Osorus 15]

Works for me. Ill follow along on that one. Thanks!