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Xbox 1 - Suddenly, content no longer plays, just a spinning wheel

xbox xb1 emby

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#1 JBL OFFLINE  

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Posted 19 March 2020 - 04:30 PM

Hi Everyone, 

 

 

My Emby for XB1 no longer plays any content, all I receive is the spinning wheel in the center of the screen. 

 

 

Last night I watching content on my XB1 via Emby. Today, out of nowhere, content will no longer play via Emby on my XB1. 

 

 

A screenshot is attached of the issue. 

 

 

Here is what I've done to troubleshoot, all to no avail: 

 

 

1). Uninstalled, rebooted, reinstalled the Emby app on my XB1 

 

 

 

2). Signed in as a different user 

 

 

 

3). Rebooted my entire home network (the XB1 is connected via Cat5 to the same Netgear Nighthawk as my Emby Server) 

 

 

 

4). Tested playing back the same exact content on any/all of my other Emby apps (Android, web, Samsung TV, Win10, etc.) 

 

 

 

5). Installed Plex on the XB1 and Plex Server on my Server...the same exact content plays normally 

 

 

 

There's no doubt the issue is isolated to Emby on my XB1. 

 

 

 

Are there any other troubleshooting steps I should take at this point? 

 

 

 

Are there any log files from my Emby server that would help? 

 

 

Thx! 

 

 

 

 

 

 

 

 

 

 

 

 


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#2 Luke OFFLINE  

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Posted 19 March 2020 - 04:32 PM

Hi there, we're sorry to hear about this. Let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !



#3 Diskkonnected OFFLINE  

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Posted 19 March 2020 - 05:19 PM

+1 for this issue

 

I'm experiencing the same thing with Xbox one. Was working fine until last night, I can launch emby, browse all content but the second I start to play anything I get the spinning circle of death. Nothing has changed in my environment, all other devices play fine, only seems to be Xbox one.


Edited by Diskkonnected, 19 March 2020 - 05:19 PM.

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#4 seanbuff OFFLINE  

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Posted 19 March 2020 - 09:09 PM

@Luke I can confirm this

 

Just tried playback of known working file, all i get is spinning circle. As others have said, was working fine last night. There has been no update on the Server end (4.4.0.29)

Xbox Emby version = Emby for Windows 1.1.293.70

 

 

Debug server log attached

Playback was around 2020-03-20 11:57

Attached Files



#5 Luke OFFLINE  

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Posted 19 March 2020 - 09:10 PM

@FrostByte

Have you received the 294 app update that just went out today?


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#6 seanbuff OFFLINE  

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Posted 19 March 2020 - 09:16 PM

I don't know, is it greater than the version I posted above?

 

Xbox app updates are often handled silently, so I would assume no.



#7 Luke OFFLINE  

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Posted 19 March 2020 - 09:20 PM

It will be 294 once you have it.



#8 seanbuff OFFLINE  

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Posted 19 March 2020 - 09:23 PM

Great, thanks



#9 FrostByte OFFLINE  

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Posted 19 March 2020 - 10:58 PM

I'm running 294 and watching Westworld right now without issues

 

Edit:  direct playing too


Edited by FrostByte, 19 March 2020 - 11:02 PM.


#10 Luke OFFLINE  

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Posted 19 March 2020 - 11:17 PM

I'm running 294 and watching Westworld right now without issues

 

Edit:  direct playing too

 

Great, thanks !



#11 edzz83 OFFLINE  

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Posted 20 March 2020 - 07:20 AM

I have been experiencing the same issues. I have version 1.1.294.70 and I'm still getting bizarre crash/freeze issues, loading wheel like others etc. I often find if I do a full reboot of Xbox it works once or so but after soft off n on it does it again.

I've tried reinstalling the app but still no good.

Emby works fine remotely on other devices in nwtwoek... just the xbox app crashes still. Any tips?
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#12 edzz83 OFFLINE  

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Posted 20 March 2020 - 07:21 AM

I have been experiencing the same issues. I have version 1.1.294.70 and I'm still getting bizarre crash/freeze issues, loading wheel like others etc. I often find if I do a full reboot of Xbox it works once or so but after soft off n on it does it again.

I've tried reinstalling the app but still no good.

Emby works fine remotely on other devices in nwtwoek... just the xbox app crashes still. Any tips?

#13 edzz83 OFFLINE  

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Posted 20 March 2020 - 07:41 AM

As an addtional note... I tried reinstalling again. Upon fresh install it works... then if I turn off my Xbox... then back on, try again to load emby ans to play something again yields the forever loading ring.

If I do a full off of the xbox n back on (like a full restart where it full powers off n on again with Xbox load screen) it will work again until I do the soft power mode sleep (which I usually use).

We basically can't use emby ATM without wiat8ng for the xbox to full power off. N when the forever spinning ring comes up it sometime freezes the console/ux
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#14 Luke OFFLINE  

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Posted 20 March 2020 - 08:33 AM

@edzz83 can we look at an example? Thanks.

#15 khodges747 OFFLINE  

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Posted 20 March 2020 - 09:50 AM

Same problem here but if I set the XBox to NOT do fast start (i.e. it reboots every time I turn it on) the problem with Theater is solved.


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#16 oceanclub OFFLINE  

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Posted 20 March 2020 - 06:29 PM

Hi there,

 

I also had the same issue, and switching off 'fast start' on my XBox One X resolved it. Hope this issue can be fixed as I prefer having that setting on.

 

P


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#17 Luke OFFLINE  

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Posted 20 March 2020 - 07:06 PM

That's interesting, thanks for the feedback.



#18 JBL OFFLINE  

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Posted 20 March 2020 - 10:05 PM

Thanks Luke! Do you still want to see my Emby Server's logfiles? If so I'll get them into this thread. 

 

Thanks to everyone else who hopped into this thread and confirmed they also had the same exact issue. 

 

Thx to @edzz83  @khodges747 @FrostByte for the heads up on the "Full Shutdown" workaround. 

 

I ran thru a Full Shutdown, then powered on, my XB1, and am able to play back content. 

 

Given the state of the world right now, having to use a workaround to watch movies and TV shows is not a huge deal  ;) in the interim. 



#19 Luke OFFLINE  

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Posted 20 March 2020 - 11:08 PM

No, it sounds like we have our answer. Thanks for the investigation.


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#20 edzz83 OFFLINE  

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Posted 20 March 2020 - 11:28 PM

Hey @Luke,

Please find attached my sever logs.

within the last bout 5+ minutes before i saved the log i tested the issue.

I first tried loading emby on my LG TV, played a movie, it worked fine.

After that, i opened it on my XBOX One S, i then tried to play the movie, i went back out of that movie (after getting spinning wheel) and tried again to play the movie a few times. Still just spinning wheel and no playing.

Also during this process i noticed that the UX on my LG 4k TV which is quite new, looks really great rendered inthe native 4k, it seems my XBOX does not do this in the emby app and it looks quite terrible in comparison (i assume its in 1080p??? i know S wont do games in 4k but i thoguht the rest would be fine? why is there a 4k setting then??), I do have 4k on in my xbox settings etc, is this a limitation of the xbox apps or?? I do rather use my xbox as the central service for my media however, now im concerend that maybe the movies are not also rendering in the best quality possible given the UX looks terrible on xbox. Can you confirm this? Its hard for me to test video playback right now as the xbox emby version keeps doing the spinning wheel when trying to play, but im concerned about it. As far as im aware the xbox one S should do 4k video/interface but not gaming? can you confirm this with the emby app etc?

If i can do anything else to help troubleshoot please let me know as this problem is quite frustrating.

Attached Files


Edited by edzz83, 20 March 2020 - 11:31 PM.





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