Synology 1019+ 4K HEVC Problem

[Luke 40064]

Ok so essentially it looks like we're trying to direct play something to the Samsung TV that it can't handle, when we should be transcoding it.

@SamES

[Robert_84 4]

!correct

Edited August 30, 2020 by Robert_84
edit

[SamES 1004]

Can you please try the latest Beta version on USB (version 1.0.82).  It should already be resolved in this version.

 

 

[Robert_84 4]

Hi,

 

latest is 83, but the problem is not resolved!

still 4K transcoding 1080p is not working

 

but now logs are there, with 83, there is progress

 

embyserver.txt ffmpeg-transcode-57d6f3bd-c0f1-46ff-a6be-9ddec169f2fd_1.txt ffmpeg-transcode-6c21dbfc-8551-4c2a-b5fe-452882ebc9b2_1.txt

Edited August 31, 2020 by Robert_84
update 1

[Luke 40064]

Can you provide the media info of what you're trying to play? Thanks.

[Robert_84 4]

@SamES after 3rd time

 

there is sound but no image

 

 

embyserver.txt ffmpeg-transcode-57d6f3bd-c0f1-46ff-a6be-9ddec169f2fd_1.txt ffmpeg-transcode-6c21dbfc-8551-4c2a-b5fe-452882ebc9b2_1.txt

[Robert_84 4]

si with 83, there is improvement

[SamES 1004]

9 hours ago, Robert_84 said:

si with 83, there is improvement

So it is right now, it is transcoding 4K to 1080 automatically?

[Robert_84 4]

Hi, no. There is sound but no image. I already attached logs above!

 

Improvement is usually better but not "resolved", maybe just if you check last 3-4 posts

 

[SamES 1004]

It's good now that you are getting transcoding, that was what I was expecting from .83.

Just so that we are only testing one thing at a time, can you please turn off subtitles on the Details screen, then start playback from the beginning of the file.

If that does not work, then please also do a test with Hardware acceleration off

 

[Robert_84 4]

hi,

as requested still not working 

 

Sub on - tanscoding on - only sound, no video

Sub off - transcoding on - only sound, no video

 

sub off - transcoding off - no video, no sound

 

 

 

title off.zip Title on.zip TR off sub off.zip

[SamES 1004]

OK, I think I know what's going on here.  I'm not aware of anyone trying to transcode 4K content on a 1080 model in the past, so this has not really been tried before, but it should work fine.   There was more than one thing that needed to be fixed for this, so hopefully the next USB release should resolve this.

Thanks for your patience.

[Robert_84 4]

hi, thx for the update, I hope it will be resolved.... im only skeptical how no one tried to transcode 4K material on a Full HD TV..... maybe many users are using Emby on a PC... or just laptop...

 

 

 

 

[SamES 1004]

I'm not sure if there were many models that were only FHD in the Tizen series.  Maybe a few in 2017 and 2018, but that's it as far as I know

[FrostByte 5255]

Samsung also made an evolution kit for 2012 and 2015 Orsay premium sets to upgrade to 2018 Tizen.   Most of those were FHD.  Wasn't worth the $300 US for me though, but I believe I saw a couple people post they had one.

[Carlo 4552]

On 9/2/2020 at 8:31 PM, FrostByte said:

Samsung also made an evolution kit for 2012 and 2015 Orsay premium sets to upgrade to 2018 Tizen.   Most of those were FHD.  Wasn't worth the $300 US for me though, but I believe I saw a couple people post they had one.

I was thinking about that for a 75" I had but decided I got a lot more for the money picking up a Shield TV to use with it.