jusx 0 Posted March 8, 2020 Share Posted March 8, 2020 Hellow, I have an issue at the moment to try to access my emby server from Remote (WAN) access, more precisely using http://myIP(public):8096, the strange thing is localy I have access without any problem using http://myip(local ip);8096 or http://machineName:8096, with any pc or laptop in my lan or in the same server (linux). I have tested the ports with the site https://www.yougetsignal.com/tools/open-ports/ and the port is open as you see in image bellow: My Current host server is: Distributor ID: Ubuntu Description: Ubuntu 19.10 Release: 19.10 Codename: eoan My Current emby server: is: 4.3.1.0 Another thing is Remote (WAN) access was accesible without problem but now I have this error access I hope someone can help me see you! Link to comment Share on other sites More sharing options...
Luke 37052 Posted March 8, 2020 Share Posted March 8, 2020 Hi, what happens when you try to connect? Link to comment Share on other sites More sharing options...
Happy2Play 8279 Posted March 8, 2020 Share Posted March 8, 2020 Sorry what issue are you having? What does "Another thing is Remote (WAN) access was accesible without problem but now I have this error access" mean? 1 Link to comment Share on other sites More sharing options...
Happy2Play 8279 Posted March 8, 2020 Share Posted March 8, 2020 A guess here, but does the user have "Allow remote connections to this Emby Server." enabled in user profile? Link to comment Share on other sites More sharing options...
jusx 0 Posted March 9, 2020 Author Share Posted March 9, 2020 Hi, what happens when you try to connect? Link to comment Share on other sites More sharing options...
jusx 0 Posted March 9, 2020 Author Share Posted March 9, 2020 Sorry what issue are you having? What does "Another thing is Remote (WAN) access was accesible without problem but now I have this error access" mean? some time ago I didn't have this problem Link to comment Share on other sites More sharing options...
jusx 0 Posted March 9, 2020 Author Share Posted March 9, 2020 A guess here, but does the user have "Allow remote connections to this Emby Server." enabled in user profile? yup, every user has this option checked Link to comment Share on other sites More sharing options...
Luke 37052 Posted March 9, 2020 Share Posted March 9, 2020 Hi there, I would suggest checking out our Connection Troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! 2 Link to comment Share on other sites More sharing options...
Happy2Play 8279 Posted March 9, 2020 Share Posted March 9, 2020 If you get this why did you say this "Remote (WAN) access was accesible without problem"? I can see your manual login page via ipaddress:8096. 1 Link to comment Share on other sites More sharing options...
jusx 0 Posted March 9, 2020 Author Share Posted March 9, 2020 If you get this why did you say this "Remote (WAN) access was accesible without problem"? I can see your manual login page via ipaddress:8096. Sorry, for the confusion, is In-home access (LAN) Link to comment Share on other sites More sharing options...
jusx 0 Posted March 23, 2020 Author Share Posted March 23, 2020 Hi there, I would suggest checking out our Connection Troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! I'll Check this and tell you later, sorry for take too long to answer you... Link to comment Share on other sites More sharing options...
Luke 37052 Posted March 23, 2020 Share Posted March 23, 2020 Great, thanks. Link to comment Share on other sites More sharing options...
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