Jump to content


Photo

No audio in browser, only when restarting the episode

Audio Browser Windows Download

  • Please log in to reply
26 replies to this topic

#1 Ghostsailor OFFLINE  

Ghostsailor

    Member

  • Members
  • 20 posts
  • Local time: 07:42 AM
  • LocationGermany | Saarbrücken

Posted 08 February 2020 - 09:40 AM

Hey guys,

 

I am currently having an issue with audio playback while streaming over an internet browser. I tested it on Opera, Chrome, Firefox and Edge, it is all the same. My problem is that I get no audio in some episodes of a show e.g. The Mandalorian season 1 episode 4-8. When I start watching these I have absolutely no audio, but when I exit the playback and again start it at a different point in the episode the audio works fine. The strange thing is that this does not happen for episodes 1-3. They just work fine. Also this issue does not occur when I download the episodes and watch them with e.g. VLC player, neither do they make any problems with the Emby app for Android or iOS. I saw a thread where the same problem was solved with disabling Intel QuickSync but as this issue also occurs on AMD machines I do not assume it is the same solution for me aswell. I rotated the server logs, watched an episode that works fine and then watched an episode that has these issues. The files are attached. Thank you for your support.

Attached Files



#2 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 08 February 2020 - 02:24 PM

Hi, so you're saying it's fine when you resume, but not when playing from the beginning?



#3 Ghostsailor OFFLINE  

Ghostsailor

    Member

  • Members
  • 20 posts
  • Local time: 07:42 AM
  • LocationGermany | Saarbrücken

Posted 08 February 2020 - 04:37 PM

Yes, thats right.
- Start an episode -> no audio
- Exit the playback
- Resume playback -> audio works fine

#4 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 09 February 2020 - 01:04 AM

Is this only with certain files?



#5 Ghostsailor OFFLINE  

Ghostsailor

    Member

  • Members
  • 20 posts
  • Local time: 07:42 AM
  • LocationGermany | Saarbrücken

Posted 09 February 2020 - 02:58 PM

Yes, thats why I attached a logfile when I watched a working and then a not wirking episode.I can hand you information about the files if you tell me what you need.

#6 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 11 February 2020 - 12:05 AM

Can you use this tool to get media info:

https://mediaarea.net/en/MediaInfo

 

And find out, do these audio tracks have a large audio delay set in the video container?



#7 Ghostsailor OFFLINE  

Ghostsailor

    Member

  • Members
  • 20 posts
  • Local time: 07:42 AM
  • LocationGermany | Saarbrücken

Posted 12 February 2020 - 05:45 PM

I attached the screenshot of a working and a non working file. The mediainfo tool states that there is a delay of 21ms in both files.

Attached Files



#8 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 12 February 2020 - 09:54 PM

Can you provide a sample file for testing? Thanks.



#9 Ghostsailor OFFLINE  

Ghostsailor

    Member

  • Members
  • 20 posts
  • Local time: 07:42 AM
  • LocationGermany | Saarbrücken

Posted 17 February 2020 - 05:13 AM

Sorry fo my late reply.

Here is the working file: https://kits.saar-st...JJJDikkQhUaLnxy

And here is the not working file: https://kits.saar-st...P6bHsoB4DvQ0uab



#10 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 20 February 2020 - 04:06 PM

@arrbee99
@Happy2Play

Are you able to reproduce with this file?

#11 arrbee99 ONLINE  

arrbee99

    Advanced Member

  • Members
  • 3405 posts
  • Local time: 07:42 PM
  • LocationNew Zealand

Posted 20 February 2020 - 05:51 PM

Both play fine in VLC.

 

Bit inconsistent really. Tried in Firefox and Chrome. Both episodes play fine from the start, but both have trouble resuming play from further in. They might resume the first time you try, but after that they don't, just get spinning circle.

 

Whenever they played they always had sound though.

 

Could send logs, though there's lots of starting and stopping of the episodes in there.


Edited by arrbee99, 20 February 2020 - 05:53 PM.


#12 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 20 February 2020 - 05:55 PM

Interesting, thanks for the info.



#13 Happy2Play OFFLINE  

Happy2Play

    Trial and Error

  • Moderators
  • 18267 posts
  • Local time: 11:42 PM
  • LocationWashington State

Posted 20 February 2020 - 06:17 PM

@arrbee99
@Happy2Play

Are you able to reproduce with this file?

The delay shows different for me.

 

S01E01 -21 ms

S01E04 2 s 982 ms

 

But yes I have issues on S01E04 with no audio.



#14 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 20 February 2020 - 07:16 PM

So the tracks do have an audio delay?

#15 Happy2Play OFFLINE  

Happy2Play

    Trial and Error

  • Moderators
  • 18267 posts
  • Local time: 11:42 PM
  • LocationWashington State

Posted 20 February 2020 - 07:26 PM

So the tracks do have an audio delay?

it does for me

General
Unique ID                                : 284491779877356237241198393349641189758 (0xD6071FB00824A512306D09DC666DB97E)
Complete name                            : C:\Users\Media\Desktop\Videos\TV Shows - nfo\The Mandalorian (2019)\Season 1\TheMandalorian S01E01.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 374 MiB
Duration                                 : 38 min 46 s
Overall bit rate                         : 1 348 kb/s
Encoded date                             : UTC 2019-12-05 09:33:12
Writing application                      : HandBrake 1.2.2 2019022300
Writing library                          : Lavf58.20.100
ErrorDetectionType                       : Per level 1

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L4@Main
Codec ID                                 : V_MPEGH/ISO/HEVC
Duration                                 : 38 min 46 s
Width                                    : 1 920 pixels
Height                                   : 804 pixels
Display aspect ratio                     : 2.40:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Writing library                          : x265 2.9:[Windows][GCC 8.2.0][64 bit] 8bit+10bit+12bit
Encoding settings                        : cpuid=1111039 / frame-threads=2 / numa-pools=4 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x804 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=24 / keyint=240 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / radl=0 / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / no-strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=22.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=1 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=0 / display-window=0 / max-cll=0,0 / min-luma=0 / max-luma=255 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr / no-hdr-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=5 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-mv-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 38 min 46 s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Delay relative to video                  : -21 ms
Title                                    : Stereo
Language                                 : German
Default                                  : Yes
Forced                                   : No


General
Unique ID                                : 259409909687134715327483844664357925375 (0xC3288802DD91AE79A96D3E0C5921B1FF)
Complete name                            : C:\Users\Media\Desktop\TheMandalorian S01E04.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 483 MiB
Duration                                 : 41 min 14 s
Overall bit rate                         : 1 637 kb/s
Encoded date                             : UTC 2019-12-05 16:52:38
Writing application                      : HandBrake 1.2.2 2019022300
Writing library                          : Lavf58.20.100
ErrorDetectionType                       : Per level 1

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L4@Main
Codec ID                                 : V_MPEGH/ISO/HEVC
Duration                                 : 41 min 14 s
Width                                    : 1 920 pixels
Height                                   : 804 pixels
Display aspect ratio                     : 2.40:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Writing library                          : x265 2.9:[Windows][GCC 8.2.0][64 bit] 8bit+10bit+12bit
Encoding settings                        : cpuid=1111039 / frame-threads=2 / numa-pools=4 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x804 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=24 / keyint=240 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / radl=0 / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / no-strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=22.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=1 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=0 / display-window=0 / max-cll=0,0 / min-luma=0 / max-luma=255 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr / no-hdr-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=5 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-mv-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 38 min 59 s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Delay relative to video                  : 2 s 982 ms
Title                                    : Stereo
Language                                 : German
Default                                  : Yes
Forced                                   : No



Edited by Happy2Play, 20 February 2020 - 07:28 PM.


#16 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 21 February 2020 - 07:08 PM

@ghostsailer can you remux the file to remove the audio delay?



#17 Ghostsailor OFFLINE  

Ghostsailor

    Member

  • Members
  • 20 posts
  • Local time: 07:42 AM
  • LocationGermany | Saarbrücken

Posted 24 February 2020 - 12:23 PM

If you tell me how to, I am very happy to do so :) I just downloaded them a while ago and rendered them to x265 with Handbrake.



#18 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 24 February 2020 - 02:12 PM

I think that would be the best course of action. Thanks.



#19 Ghostsailor OFFLINE  

Ghostsailor

    Member

  • Members
  • 20 posts
  • Local time: 07:42 AM
  • LocationGermany | Saarbrücken

Posted 24 February 2020 - 08:35 PM

I think you missunderstood me  :) That is what i originally did with the files. What do you mean by "remux"? I am not really into this scene and also not a native english speaker. Thank you for your help.



#20 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 152349 posts
  • Local time: 02:42 AM

Posted 24 February 2020 - 08:49 PM

Meaning are you able to convert them to strip out the audio delay?





Also tagged with one or more of these keywords: Audio, Browser, Windows, Download

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users