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Subtitles missing and / or out of sync - solution

subtitles

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#1 stresskills OFFLINE  

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Posted 22 January 2020 - 02:33 PM

Hi,

I just wanted to offer some help for those having subtitle playback issues on emby firecube tv app.

 

Case:

I have 2 firecube tv's with emby app

Playing video with subtitle can work for 30 seconds to a few minutes then stops entirely or becomes out of sync.

Subtitles work perfectly on s9 android app and computer browser playback

 

Temporary solution:

Since I know the subs are ok I figured it must be the playback.

I installed VLC player for fire tv

Went to Emby settings and enabled "External Video Playback"

Tested and confirmed subtitles worked perfect even with skipping back and forth in the video they stayed in sync.

 

Until there's an update it works for now.. I hope that helps someone.



#2 ebr ONLINE  

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Posted 22 January 2020 - 02:53 PM

Hi.  Can you please provide details on exactly how these items are playing back?  Logs from an example are best.

 

Thanks.

 

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#3 stresskills OFFLINE  

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Posted 22 January 2020 - 03:21 PM

Unfortunately it's not my server so I don't have access to server logs.

 

From Fire tv I could try "These apps have the option to send an app log to us electronically." but how would you know it's my log file? Would it be useful to you?



#4 ebr ONLINE  

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Posted 22 January 2020 - 03:25 PM

From Fire tv I could try "These apps have the option to send an app log to us electronically." but how would you know it's my log file?

 

By you providing the information requested in those instructions after you send it.

 

It won't be as valuable without the server logs but it is worth a try.

 

Thanks.



#5 stresskills OFFLINE  

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Posted 22 January 2020 - 06:28 PM

I have sent the debug log. I hope that helps.



#6 ebr ONLINE  

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Posted 23 January 2020 - 10:18 AM

I have sent the debug log. I hope that helps.

 

At exactly what time?  What Emby user was logged in?  What exactly occurred during the log?







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