Jump to content


Photo

Apple TV direct streaming video freeze


  • Please log in to reply
19 replies to this topic

#1 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 07 January 2020 - 09:21 PM

I've had major issues over the last three days with playback over the local network on my Apple TV. All other Emby apps work perfectly (iOS, Roku, Emby Theater, Web player). A few minutes into playback the video will begin freezing for several seconds at a time and then start up again. It might play for a few more seconds and then freeze again for 5-7 seconds. This goes on continuously with no end. At this point it's been three days since I've been able to get farther than a few minutes into a video and appears to be an issue, no matter the time of day, or how many users are accessing the server. My AppleTV is direct streaming the video files, and I have attempted multiple video codecs (h264 and HEVC, with a variety of audio codecs) and the problem persists across all file types. Other users outside the local network are not reporting issues with there Apple TVs while transcoding, though I haven't verified this in person. I am on a wired gigabit connection, and have switched Ethernet outlets to eliminate a bad link. All other Emby clients stream without issue though, wired or wireless. 

 

Music playback seems to work better, but occasionally the song will restart on its own. All other streaming apps on the Apple TV playback without issue.

 

I am using Apple TV version 13.3 and Emby app version 1.4.3.04

 

My Emby server version is 4.3.1.0

 

*** EDIT *** I have also force closed the app, and restarted. I have restarted the Apple TV, and I have uninstalled the app, and reinstalled from the App Store. 

 

I have attached a log file showing a reboot of the Emby server, followed a few minutes later by a failed attempt to playback a movie on the Apple TV. The movie began failing about 2-3 minutes in. During this there are other successful files playing for outside users.

 

As always, your support is extremely appreciated!


Edited by mrtwopoints, 09 January 2020 - 02:37 PM.


#2 corey OFFLINE  

corey

    Advanced Member

  • Developers
  • 961 posts
  • Local time: 03:33 AM

Posted 07 January 2020 - 09:29 PM

Hi @mrtwopoints

I’m sorry to hear you’re having these issues. A couple of quick things you can try if you haven’t already. Can you try force closing the app? Alternatively have you tried rebooting the Apple TV itself?

Thanks!

#3 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 07 January 2020 - 09:36 PM

Thanks for the quick reply!

 

I should have noted that those steps have been tried several times. I have both force closed the app on occasion, as well as rebooted the Apple TV itself.



#4 corey OFFLINE  

corey

    Advanced Member

  • Developers
  • 961 posts
  • Local time: 03:33 AM

Posted 08 January 2020 - 08:53 AM

@mrtwopoints -- Thanks for confirming. My recommendation would be to provide the information noted here:

https://emby.media/c...port-a-problem/



#5 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 08 January 2020 - 11:58 AM

@corey Apologies, it doesn't look like my logs attached correctly. I am attaching the server log and a remux log of the file that experienced the freezing playback. If you need anything else, please let me know. Thanks!

Attached Files



#6 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 11 January 2020 - 06:00 PM

Any thoughts on this issue? I switched the Apple TV to WiFi and still get the same problem. It doesn’t appear to be the network connection.

I also reset to factory defaults and reinstalled with no change.

Edited by mrtwopoints, 11 January 2020 - 06:02 PM.


#7 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 146246 posts
  • Local time: 03:33 AM

Posted 11 January 2020 - 06:39 PM

@corey Apologies, it doesn't look like my logs attached correctly. I am attaching the server log and a remux log of the file that experienced the freezing playback. If you need anything else, please let me know. Thanks!

 

Hi, from this example, at what time in the video did the problem occur? If you play the video again, does it happen again at the same spot?



#8 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 11 January 2020 - 07:44 PM

It happens with the same approximate regularity, but not at the same spots. I can’t discern a pattern, and I did not make notes as to the exact times of each playback freeze.

#9 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 146246 posts
  • Local time: 03:33 AM

Posted 11 January 2020 - 08:19 PM

As a test, if you turn off the server transcoding throttle feature, does that make a difference?



#10 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 12 January 2020 - 11:15 AM

That does not make a difference. Yesterday, the freezing started to occur on my iPad as well. 2-3 minutes of good playback, followed by freezing for a few seconds, playing for a few seconds, then freezing again, continuously. Rokus are fine, Emby Theater is fine. Does not occur when transcoding videos for playback outside the local network on other Apple TVs. Only on the local network when direct playing or direct streaming using iOS or Apple TV clients. This started about 5 days after upgrading my server from 2012 to Windows Server 2019. I am considering reformatting and trying again.



#11 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 12 January 2020 - 05:30 PM

Reformatted and installed with a fresh version of Windows Server 2019. Installed Emby and added only a handful of movies for testing purposes. Set up all clients new. All Apple clients (Apple TV, iOS) begin freezing after 1-2 minutes. All Roku and Emby Theater clients play perfectly. Web play is fine as well.

#12 vdatanet OFFLINE  

vdatanet

    Advanced Member

  • Members
  • 1542 posts
  • Local time: 09:33 AM
  • LocationCalafell, Spain

Posted 12 January 2020 - 05:37 PM

Can you post media info of movies freezing?

 

If you want, you can ask for a beta invitation to test native player, seems that mpv player is having trouble to play those movies.



#13 vdatanet OFFLINE  

vdatanet

    Advanced Member

  • Members
  • 1542 posts
  • Local time: 09:33 AM
  • LocationCalafell, Spain

Posted 12 January 2020 - 05:48 PM

What are you Apple TV video settings? Resolution, Dynamic Range...


Edited by vdatanet, 12 January 2020 - 05:50 PM.


#14 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 12 January 2020 - 07:18 PM

What are you Apple TV video settings? Resolution, Dynamic Range...

 

I'm using 1080 60 Hz SDR for the resolution, and Match Content frame rate and Match Content Dynamic Range are both on. Although I am not playing back any HDR content on this Apple TV.



#15 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 12 January 2020 - 07:36 PM

Can you post media info of movies freezing?

 

If you want, you can ask for a beta invitation to test native player, seems that mpv player is having trouble to play those movies.

 

I have attached 4 examples. Two movies and two television episodes. The movies direct stream, the tv shows direct play, all freeze on Apple TV and iOS for iPad.

Attached Files



#16 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 14 January 2020 - 01:59 PM

I reformatted again and switched back to Windows Server 2012. All issues with Apple products have stopped. I’m sorry I didn’t have more time to troubleshoot this issue, but I needed it working.

#17 mrtwopoints OFFLINE  

mrtwopoints

    Advanced Member

  • Members
  • 80 posts
  • Local time: 03:33 AM

Posted 14 January 2020 - 02:28 PM

I reformatted again and switched back to Windows Server 2012. All issues with Apple products have stopped. I’m sorry I didn’t have more time to troubleshoot this issue, but I needed it working.

#18 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 146246 posts
  • Local time: 03:33 AM

Posted 14 January 2020 - 04:02 PM

Thanks for the feedback.



#19 MrL0c0 OFFLINE  

MrL0c0

    Member

  • Members
  • 11 posts
  • Local time: 09:33 AM

Posted 16 January 2020 - 03:41 PM

i have a an issue with direct play on the atv4

 

hardware:

atv4

win2019

SMB share

direct stream

720p dts mkv file

 

 

when playing:

* glitching

* freezing



#20 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 146246 posts
  • Local time: 03:33 AM

Posted 16 January 2020 - 05:53 PM

@MrL0c0 let's look at an example. Please attach the information requested in how to report a media playback issue:
https://emby.media/c...view=getnewpost
Thanks.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users