28 replies to this topic

[aughbar]

Hi. I am new here so I am very sorry if I did something wrong.

 

My issue is that Emby is crashing randomly. Sometimes it can work whole day or two and sometimes it crashes within a couple of minutes or when I try to play something.

 

There was an update in the app store today which I did and then Emby wouldn't start at all. I had to uninstall it and then install it again which then worked as before and it's still crashing.

 

I have attached some logs. Please let me know if there is anything else you need to help me sort this out.

 

It seems to be working fine on my phone but via browser, tv or another phone it will crash every now and then.

 

Server - F2-210

TOS - 4.1.12 - 2935

Emby version - 4.1.0.26

 

Regards

Attached Files

•  embyserver.txt   55.93KB   1 downloads
•  embyserver-63710552197.txt   158.9KB   1 downloads
•  ffmpeg-transcode-f42e166c-49f5-46ad-9133-0b7128ae9ede_1.txt   12KB   0 downloads
•  hardware_detection-63710551793.txt   94.67KB   0 downloads
•  hardware_detection-63710552221.txt   94.67KB   0 downloads

[Luke]

Hi, Does this only happen during playback?

[aughbar]

No. Let's say I turn the server On now and when I check it in some time I will just get the circle in the middle of the screen like it's thinking but no matter how long I wait nothing will happen. Only restarting the server will help

 

Another time I turn the server On, watch a movie and it's fine. When I then go on it again to watch something I get the circle in the middle of the screen.

 

Is there anything you want me to try to narrow it down?

[Luke]

Did you install the server from the Terramaster app store?

[aughbar]

Yes. I have tried updating manually but emby does not see the file. Something to do with the extension I think, so I have the version that is available from the Terramaster app store

 

Edit 29.11.19

 

I just tested viewing via browser and the server is crashing every time. No matter if its HD or 4k. All works fine on my phone so might be something to do with transcoding? Do I need Emby Premiere to fix this?

Edited by aughbar, 29 November 2019 - 05:15 AM.

[Luke]

No you don't need Emby Premiere. We're looking into it, thanks.

[yeshua1trueway]

I have had the same issues are there any updated steps at this time to resolve the issue?

[Luke]

I was notified tonight by Terramaster that they have released 4.3. Can you updating to that?

[Des the moon bear]

Hi, I updated to emby Server 4.3. and my server is still crashing on my Terramaster F2-210  NAS 

Edited by Des the moon bear, 03 December 2019 - 05:53 PM.

[Luke]

Hi, I updated to emby Server 4.3. and my server is still crashing on my Terramaster F2-210  NAS 

 

Hi there, please attach the emby server log from when this happened. Thanks.

[Des the moon bear]

Hi there, please attach the emby server log from when this happened. Thanks.

Here are the server logs from my server.

Attached Files

•  embyserver log.txt   114.59KB   1 downloads
•  embyserver-63711049839.txt   186.83KB   2 downloads

[DesignUnlimNY]

What came about with the recent update on or around 1-30 the server keeps unconnected on my Terramaster NAS? I have F2-210 model.

[Luke]

Hi there, we didn't release any update. Please attach the information requested in how to report a problem. Thanks !

[DesignUnlimNY]

I also have a F2-210 and same is happening on my end. I can get it to work again for awhile but have to restart the NAS

Hi. I am new here so I am very sorry if I did something wrong.

 

My issue is that Emby is crashing randomly. Sometimes it can work whole day or two and sometimes it crashes within a couple of minutes or when I try to play something.

 

There was an update in the app store today which I did and then Emby wouldn't start at all. I had to uninstall it and then install it again which then worked as before and it's still crashing.

 

I have attached some logs. Please let me know if there is anything else you need to help me sort this out.

 

It seems to be working fine on my phone but via browser, tv or another phone it will crash every now and then.

 

Server - F2-210

TOS - 4.1.12 - 2935

Emby version - 4.1.0.26

 

Regards

[DesignUnlimNY]

I thought it was just me having this problem? It is looking for different extender to manually update it right from the TAS Desktop on my F2-210

Yes. I have tried updating manually but emby does not see the file. Something to do with the extension I think, so I have the version that is available from the Terramaster app store

 

Edit 29.11.19

 

I just tested viewing via browser and the server is crashing every time. No matter if its HD or 4k. All works fine on my phone so might be something to do with transcoding? Do I need Emby Premiere to fix this?

[DesignUnlimNY]

Hi there, we didn't release any update. Please attach the information requested in how to report a problem. Thanks !

I think what I meant was the update from Terramaster

[Luke]

What is your TOS version now?

[Ronknapp6937]

I am having same issues. I have to restart my NAS for the emby server to restart then it will start working with no issues. Any ideas as to what is making this happen? Its a pain for me to have to log into TOS to manually restart my NAS.

[Luke]

I am having same issues. I have to restart my NAS for the emby server to restart then it will start working with no issues. Any ideas as to what is making this happen? Its a pain for me to have to log into TOS to manually restart my NAS.

 

Hi there, can you please attach the emby server log from when this happened? Thanks.

[Ronknapp6937]

I'm trying to attach the file but having issues

Edited by Ronknapp6937, 16 March 2020 - 05:16 PM.