server crash when i try to play a movie

[rdcdt 0]

hi everyone,

 

I'm newby in emby, i just finish to configure the emby server but when i try to play a movie emby server crash.

the server run on a freebox delta in debian vm

what can i do ?

thank for all.

hardware_detection-63710041826.txt

embyserver.txt

ffmpeg-transcode-815f8b49-4589-4115-a0c4-526e2ee4a875_1.txt

Edited November 22, 2019 by rdcdt

[Luke 38500]

Hi there, can you please try updating to the new 4.3 release? Thanks.

[rdcdt 0]

hi thanks for your quick answer.

 

i update the server but the same occure 

hardware_detection-63710101674.txt

embyserver2.txt

[Luke 38500]

And you're sure that the arm64 package is the right one for you?

[rdcdt 0]

i type uname --m and it return aarch64

[rdcdt 0]

strange think append some time i got the picture of the movies and it crash but other times i crash when it charge the movies

i change some transcodage setting and it read 0.5 seconde of a movie

amazin it work in kodi plugin

Edited November 23, 2019 by rdcdt

[Luke 38500]

Does this only happen on avi files?

[rdcdt 0]

all the file mp4 avi mkv

i think it's do to the transcodage

[Malmgren 17]

I've got the same problem. Also on arm64 Debian (no vm though). Just installed Emby 4.3.0.30.

 

I tried completely disabling transcoding for the user (suspecting the machine wasn't powerful enough to do the transcoding) but I get the exact same result without transcoding.

 

Attaching my logs. This was when trying a really old low-res movie, thought maybe at least that would work. Also this was streaming to my tv, but I get the same result when streaming to web browser.

embyserver.txt

ffmpeg-directstream-647544d7-1143-49b1-a67f-4e3328b94765_1.txt

[rdcdt 0]

Malmgrem how many ram did you have ?

[Malmgren 17]

@@rdcdt, might I ask how your movie library is mounted? I made a major breakthrough here. I have had another problem with Emby, that the original scanning of my library took long time (I'm talking weeks instead of minutes here) and I discovered today (see https://emby.media/community/index.php?/topic/73637-library-scan-stuck-at-864-forever/page-3&do=findComment&comment=812121)that this was solved by mounting the library using cifs instead of nfs. And it seems the crash problems were solved as well. Apparently Emby and nfs is a very very bad combination. Don't ask me why...

 

/Daniel

[Luke 38500]

As a test, can you try the 4.3 beta and see how that compares? Thanks

[Malmgren 17]

As a test, can you try the 4.3 beta and see how that compares? Thanks

 

You mean downgrading to 4.3.0.24?

[Luke 38500]

Yes or fresh install. Either should be fine for a test.

[rdcdt 0]

@malmgrem i mount my drive direcctly with partition in ntfs, my libreary was scan in less a minute

Edited November 27, 2019 by rdcdt

[Malmgren 17]

Yes or fresh install. Either should be fine for a test.

 

Ok, results for 4.3.0.24 is that when the movies are nfs mounted it takes much longer time to load up after pressing play (like ten seconds) but it doesn't crash. So for both versions cifs works better, but at least .24 stays alive :-)

[Luke 38500]

Thanks for the feedback. We're looking into it.

[mastrmind11 717]

odd, i've been using emby w/ nfs for years without any issues.  Granted, I'm not arm based so :shrug

[Luke 38500]

Hi, please see here if you'd like to help test a patch:

https://emby.media/community/index.php?/topic/79620-v43026-crash-v43024b-seemed-fine/?p=816570

 

Thanks !

[Malmgren 17]

Nope. Got an immediate crash when trying to play a movie :-(

[Luke 38500]

Hi, please see here if you'd like to help test a patch:

https://emby.media/community/index.php?/topic/79620-v43026-crash-v43024b-seemed-fine/?p=817270

 

Thanks !

[Malmgren 17]

Ok, seems I was too slow, the file is gone now. I tried the latest beta (4.4.0.1) from the download page though, and it seems to work like 4.3.0.24. When the library is cifs mounted everything works fine, and with nfs at least emby doesn't crash, although it takes painfully long time to start a movie.

 

/Daniel

[Luke 38500]

Thanks for the info.

[sfatula 189]

Has this been released to stable on ubuntu?

[Luke 38500]

Yes.