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server crash when i try to play a movie

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#1 rdcdt OFFLINE  

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Posted 22 November 2019 - 01:57 PM

hi everyone,

 

I'm newby in emby, i just finish to configure the emby server but when i try to play a movie emby server crash.

the server run on a freebox delta in debian vm

what can i do ?

thank for all.

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Edited by rdcdt, 22 November 2019 - 01:59 PM.


#2 Luke OFFLINE  

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Posted 22 November 2019 - 02:57 PM

Hi there, can you please try updating to the new 4.3 release? Thanks.



#3 rdcdt OFFLINE  

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Posted 23 November 2019 - 06:30 AM

hi thanks for your quick answer.

 

i update the server but the same occure 

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#4 Luke OFFLINE  

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Posted 23 November 2019 - 10:24 AM

And you're sure that the arm64 package is the right one for you?

#5 rdcdt OFFLINE  

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Posted 23 November 2019 - 11:00 AM

i type uname --m and it return aarch64



#6 rdcdt OFFLINE  

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Posted 23 November 2019 - 11:05 AM

strange think append some time i got the picture of the movies and it crash but other times i crash when it charge the movies

i change some transcodage setting and it read 0.5 seconde of a movie

amazin it work in kodi plugin


Edited by rdcdt, 23 November 2019 - 11:48 AM.


#7 Luke OFFLINE  

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Posted 23 November 2019 - 09:43 PM

Does this only happen on avi files?

#8 rdcdt OFFLINE  

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Posted 24 November 2019 - 11:33 AM

all the file mp4 avi mkv

i think it's do to the transcodage



#9 Malmgren OFFLINE  

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Posted 27 November 2019 - 05:22 AM

I've got the same problem. Also on arm64 Debian (no vm though). Just installed Emby 4.3.0.30.

 

I tried completely disabling transcoding for the user (suspecting the machine wasn't powerful enough to do the transcoding) but I get the exact same result without transcoding.

 

Attaching my logs. This was when trying a really old low-res movie, thought maybe at least that would work. Also this was streaming to my tv, but I get the same result when streaming to web browser.

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#10 rdcdt OFFLINE  

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Posted 27 November 2019 - 08:18 AM

Malmgrem how many ram did you have ?



#11 Malmgren OFFLINE  

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Posted 27 November 2019 - 09:39 AM

@rdcdt, might I ask how your movie library is mounted? I made a major breakthrough here. I have had another problem with Emby, that the original scanning of my library took long time (I'm talking weeks instead of minutes here) and I discovered today (see https://emby.media/c...-3#entry812121)that this was solved by mounting the library using cifs instead of nfs. And it seems the crash problems were solved as well. Apparently Emby and nfs is a very very bad combination. Don't ask me why...

 

/Daniel



#12 Luke OFFLINE  

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Posted 27 November 2019 - 10:33 AM

As a test, can you try the 4.3 beta and see how that compares? Thanks

#13 Malmgren OFFLINE  

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Posted 27 November 2019 - 10:42 AM

As a test, can you try the 4.3 beta and see how that compares? Thanks

 

You mean downgrading to 4.3.0.24?



#14 Luke OFFLINE  

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Posted 27 November 2019 - 10:47 AM

Yes or fresh install. Either should be fine for a test.

#15 rdcdt OFFLINE  

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Posted 27 November 2019 - 11:18 AM

@malmgrem i mount my drive direcctly with partition in ntfs, my libreary was scan in less a minute


Edited by rdcdt, 27 November 2019 - 11:21 AM.


#16 Malmgren OFFLINE  

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Posted 27 November 2019 - 12:52 PM

Yes or fresh install. Either should be fine for a test.

 

Ok, results for 4.3.0.24 is that when the movies are nfs mounted it takes much longer time to load up after pressing play (like ten seconds) but it doesn't crash. So for both versions cifs works better, but at least .24 stays alive :-)



#17 Luke OFFLINE  

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Posted 27 November 2019 - 12:54 PM

Thanks for the feedback. We're looking into it.
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#18 mastrmind11 OFFLINE  

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Posted 27 November 2019 - 01:23 PM

odd, i've been using emby w/ nfs for years without any issues.  Granted, I'm not arm based so :shrug



#19 Luke OFFLINE  

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Posted 06 December 2019 - 06:08 PM

Hi, please see here if you'd like to help test a patch:

https://emby.media/c...-fine/?p=816570

 

Thanks !



#20 Malmgren OFFLINE  

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Posted 07 December 2019 - 04:09 AM

Nope. Got an immediate crash when trying to play a movie :-(







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