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playback hangs/drops after cinema mode pre trailers

cinema mode trailers playback

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#1 MrPippali OFFLINE  

MrPippali

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Posted 14 September 2019 - 07:56 PM

So I am having trouble with my pre-movie trailers in cinema mode on everything but the web browser.
The playback will play the trailer and then either hang there or just stop.
Have had a look in the dashboard while it happens and it doesn't seem even to try to start transcoding/playing the movie.
 
I am using a set of custom 2-5 second trailers that appear before movies
 
5d7d7e1520e25_img121.png
 
only resolution i have found is to turn it off for now but would realy like to keep using it
 
logs atached and even willing to read other articles to try fix but its been 2 days of searching with no luck sofar
 
Attached File  embyserver.txt   12.47MB   2 downloads


#2 Luke OFFLINE  

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Posted 14 September 2019 - 11:13 PM

Hi there, what time was the playback attempt here?



#3 MrPippali OFFLINE  

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Posted 15 September 2019 - 01:24 AM

woops... sorry about that...
started the problem solving at 0834 and i turned off the trailers arround 0848/0900ish



#4 ebr OFFLINE  

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Posted 15 September 2019 - 08:53 AM

Hi.  It looks like part of your test was with Android TV.  Can you please follow the instructions to send a log from the app after recreating this issue?

 

Thanks.







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