Jump to content

Error playing video through web client

Zxian

By Zxian
in General/Windows

 Share

Recommended Posts

Zxian

Zxian   0

Posted
Posted

Media Browser Server version: 3.0.5238.39498

Host OS: Windows 7 SP1 (32-bit)

 

I'm getting an error when trying to play a particular video through the web client. The file plays correctly using Media Browser Theatre as well as navigating to the file path and playing it with MPC-HC (Lav filters). 

 

Below is a link to the transcode log for playing this file. This is the only file I've encountered that causes this issue.

 

I have tried uninstalling and reinstalling Media Browser Server with no effect.

 

http://paste2.org/pYOkbD34

 

 

Link to comment
Share on other sites
HumanPanda

HumanPanda   5

Posted
Posted

I have the same problem in that if I try playing any video in Chrome I get.


Video Error
There was an error playing the video.
 
Firefox works fine though.
Link to comment
Share on other sites
wraslor

wraslor   70

Posted
Posted

I was getting the same issue, uninstalled and reinstalled the server and it seemed to have fixed it but today it's back.  It seems to be random some play some don't  Tried both IE and Chrome.

Link to comment
Share on other sites
Sven

Sven   136

Posted
Posted (edited)

IE is a known problem. It should work in Chrome & Firefox.

Edited by Sven
Link to comment
Share on other sites
Zxian

Zxian   0

Posted
  • Author
Posted

The error happens on my Chrome browser using Windows 7 SP1 x64. Chrome version 35.0.1916.114 m.

 

I also own a Chromebook, so using Firefox is not an option on that system. :P

Link to comment
Share on other sites
Sven

Sven   136

Posted
Posted

Could you post your logs? I only see 1 log. But that's not everything i suppose.

Link to comment
Share on other sites
Zxian

Zxian   0

Posted
  • Author
Posted

Which other logs would you like? 

 

Here's an excerpt from the server log that may help shed some light.

 

http://paste2.org/IEYYapvZ

 

It seems to lose a connection to the source media. The file can be played normally from the system running MBS using Windows Media Player or MPC-HC, so I don't think it's a permissions issue.

Link to comment
Share on other sites
DGMayor

DGMayor   88

Posted
Posted (edited)

Having the same issue, also on Chrome.  Some videos work, some don't.  I'll have to wait until I get home to get a log though.

 

 

Just installed Firefox on my work machine and the same file ran fine.

Edited by DGMayor
Link to comment
Share on other sites
Luke Emby Team

Luke   37272

Posted
Posted

Which other logs would you like? 

 

Here's an excerpt from the server log that may help shed some light.

 

http://paste2.org/IEYYapvZ

 

It seems to lose a connection to the source media. The file can be played normally from the system running MBS using Windows Media Player or MPC-HC, so I don't think it's a permissions issue.

 

we also need the ffmpeg encoding logs. thanks.

Link to comment
Share on other sites
andrewm30

andrewm30   0

Posted
Posted

I am also having this problem.(posted in the other thread but thought this might be helpful here as well)


 


However I did some further testing:


 


Chrome 31.x works fine - no problems playing any of the files.


Chrome 35 - crashes on most files - beta version 36 will play some - but if it errors out at any point - you have to clear the browsing history,app data, then it will play  until the next crash


 


Firefox latest version plays everything fine.


 


Seems to be an issue with Chrome in some way.

Link to comment
Share on other sites
Zxian

Zxian   0

Posted
  • Author
Posted

My original post has an ffmpeg encoding log in the paste2 link. Do you need another one? If so, I can try to get one later tonight.

 

Thanks!

Link to comment
Share on other sites
Luke Emby Team

Luke   37272

Posted
Posted

My original post has an ffmpeg encoding log in the paste2 link. Do you need another one? If so, I can try to get one later tonight.

 

Thanks!

 

Can you go to advanced -> transcoding and turn on ffmpeg debug logging? thanks.

Link to comment
Share on other sites
Luke Emby Team

Luke   37272

Posted
Posted

 

I am also having this problem.(posted in the other thread but thought this might be helpful here as well)

 

However I did some further testing:

 

Chrome 31.x works fine - no problems playing any of the files.

Chrome 35 - crashes on most files - beta version 36 will play some - but if it errors out at any point - you have to clear the browsing history,app data, then it will play  until the next crash

 

Firefox latest version plays everything fine.

 

Seems to be an issue with Chrome in some way.

 

 

Please supply more information.

http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/

Link to comment
Share on other sites
kevinmd88

kevinmd88   20

Posted
Posted (edited)

I've been having this same issue. At first it started out where the iPad app couldn't play the videos when transcoded/streamed - it would just sit there at the 0:00 mark and not do anything, I even waited about an hour one time for the video to load and it never did. It *seemed* intermittent but eventually it ceased to work at all.

 

At that point I started using the web client to playback video on my laptop instead. After a handful of successful video plays it started giving the Unable to play the video file error that others mentioned here. Intermittent at first - sometimes it would work, others it wouldn't. And now it can no longer play anything whatsoever, giving that error every time on every video.

 

So I decided to look at the logs. I found the following entries:

 

 

2014-06-04 02:20:57.0725 Error - App: Error streaming media

The specified network name is no longer available
System.Net.HttpListenerException
  at System.Net.HttpResponseStream.EndWrite(IAsyncResult asyncResult)
  at System.IO.Stream.<BeginEndWriteAsync>b__17(Stream stream, IAsyncResult asyncResult)
  at System.Threading.Tasks.TaskFactory`1.FromAsyncTrimPromise`1.Complete(TInstance thisRef, Func`3 endMethod, IAsyncResult asyncResult, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
  at System.IO.Stream.<CopyToAsyncInternal>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
  at MediaBrowser.Api.Playback.Progressive.ProgressiveStreamWriter.<StreamFile>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
  at MediaBrowser.Api.Playback.Progressive.ProgressiveStreamWriter.<WriteToAsync>d__0.MoveNext()
 
2014-06-04 02:20:57.0755 Debug - HttpServer: HTTP Response 500 to 64.134.180.23:52805. Response time: 892.0511 ms
Url: http://[mydomain]:53153/mediabrowser/Videos/11079a61f75fe299a4804264857bbf45/stream.webm?audioChannels=2&SubtitleStreamIndex=&AudioStreamIndex=1&deviceId=d7f2e3eb6aca7660e9bfcee7c6e5813f5b6ca055&Static=false&mediaSourceId=11079a61f75fe299a4804264857bbf45&VideoCodec=vpx&AudioCodec=Vorbis&maxWidth=720&videoBitrate=572000&audioBitrate=128000&EnableAutoStreamCopy=false

 

 
I noticed this url in the second entry and saw the HTTP Response 500, which usually indicates a misconfigured script. So I decided to paste the full URL into a browser during an authenticated media browser session and see what happens.
 
This was the result:
 
 
[EDIT]
Using Chrome on Win7 x64 SP1. IE gives same error/behavior.
[/EDIT]

post-342-0-80128300-1401863348_thumb.jpg

Edited by kevinmd88
Link to comment
Share on other sites
V0RT3X

V0RT3X   0

Posted
Posted

Guys, seems like a lot of people are having this same problem. I submitted my post a few days ago about the same thing:

 

http://mediabrowser.tv/community/index.php?/topic/7724-video-error-there-was-an-error-playing-the-video/ 

 

This is getting pretty bad as now I have dozens of videos with this problem. Worse is the android and iOS client would not even work with these problematic videos. My iOS app crashed to the home screen while trying to open these videos and my android client refused to play. 

Link to comment
Share on other sites
Zxian

Zxian   0

Posted
  • Author
Posted

Fix it as in server-side fix?  :o

 

Is it related at all to the "Specified network name is no longer available" error that I posted?

Link to comment
Share on other sites
V0RT3X

V0RT3X   0

Posted
Posted

can you dropbox an example file? Thanks.

 

Everything I have is too big, 4-10GB usually. I'll try to find something small and upload it but it might take a while

Link to comment
Share on other sites
V0RT3X

V0RT3X   0

Posted
Posted

 

Yours does look a lot like mine with "FFMpeg exited with code -1". The encoder seems to crash. I've reviewed the ffmpeg log but couldn't figure out why it crashed. It just seem to stopped at one point and there was no output as to why it happened. Hopefully the dev can put some additional log output or try catch around these areas and see if we can catch it when it happen

Link to comment
Share on other sites
Zxian

Zxian   0

Posted
  • Author
Posted

http://goo.gl/xyhHLm

 

The link is to a re-encoded version of the original file that fails for me. This is just the first 5 minutes of the video (~80 MB), but still produces the same issue as described in this entire thread. 

 

The LibraryMonitor has also shown errors like the following this morning. Not sure if this is a related issue or not:

2014-06-04 11:07:22.8851 Error - LibraryMonitor: Error in Directory watcher for: \\CORUSCANT\Storage\Videos\Formula 1
	The specified network name is no longer available
	System.ComponentModel.Win32Exception
	No Stack Trace Available
	
2014-06-04 11:07:22.8851 Error - LibraryMonitor: Error in Directory watcher for: \\CORUSCANT\Storage\Videos\Movies
	The specified network name is no longer available
	System.ComponentModel.Win32Exception
	No Stack Trace Available
	
2014-06-04 11:07:22.8851 Info - LibraryMonitor: Stopping directory watching for path \\CORUSCANT\Storage\Videos\Formula 1
2014-06-04 11:07:22.8851 Error - LibraryMonitor: Error in Directory watcher for: \\CORUSCANT\Storage\Videos\TV
	The specified network name is no longer available
	System.ComponentModel.Win32Exception
	No Stack Trace Available
	
2014-06-04 11:07:22.9008 Info - LibraryMonitor: Stopping directory watching for path \\CORUSCANT\Storage\Videos\TV
2014-06-04 11:07:22.8851 Info - LibraryMonitor: Stopping directory watching for path \\CORUSCANT\Storage\Videos\Movies
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
×
×
  • Create New...