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Forgot Password Issue

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#1 cseiler OFFLINE  

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Posted 24 July 2019 - 09:55 AM

@cayars Using version 4.1.1.0 on Windows 10. 

 

I thought I knew the password, but I haven't used it in a while since it has always just recognized me.  So when I try the password remotely, it doesn't work.  When I clicked the "Forgot password," it prompted me for user name which I entered.  It then told me to do it on the local server.  I tried from local server, and it told me to open the file saved in the appdata folder.  I open the text file. I go to the URL.  It prompts me for PIN. I enter the PIN.  It says 

 

   Passwords have been removed for the following users.  To login, sign in with a blank password.

 

It doesn't say which following users.  But I click on the "Got it" and takes me to login.  I try to log in using nothing as the password and it says "Invalid username or password. Please try again."

 

I've tried several times and the process is always the same.  What am I missing?



#2 cayars OFFLINE  

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Posted 25 July 2019 - 04:32 PM

You mentioned not being able to login remotely.  Does that mean you can still login locally?  If so change the password that way.

 

Let me ask a few question for clarity.

Is this a normal user account or and admin account?

 

Is this your Emby server that you have access to the file system? (sounds like it but I just want to check)

 

When you opened the file you mention what filename is it?



#3 cseiler OFFLINE  

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Posted 25 July 2019 - 04:43 PM

@cayars There is only one user, me, and it is the admin user.

 

Remotely:  So when I try the password remotely, it doesn't work.  When I clicked the "Forgot password," it prompted me for user name which I entered It then told me to do it on the local server.

 

From local machine using local network IP address:  I tried from local server, and it told me to open the file saved in the appdata folder.  I open the text file (%APPDATA%\Emby-Server\programdata\passwordreset.txt). I go to the local URL.  It prompts me for PIN. I enter the PIN.

 

  Passwords have been removed for the following users.  To login, sign in with a blank password.

 

It doesn't say which following users.  But I click on the "Got it" and takes me to login.  I try to log in using nothing as the password and it says "Invalid username or password. Please try again."

 

From another browser locally, I am still logged in, but I cannot change the password when logged in because it wants the current password, which I obviously do not know.



#4 cayars OFFLINE  

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Posted 25 July 2019 - 06:47 PM

Sending you a PM



#5 sandrojpsantos OFFLINE  

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Posted 01 December 2019 - 03:16 PM

Hi, exactly the same problem here, after trying to log in outside of my home without success did the same thing and nothing I just can use it on my network.



#6 Luke OFFLINE  

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Posted 01 December 2019 - 03:17 PM

Hi, exactly the same problem here, after trying to log in outside of my home without success did the same thing and nothing I just can use it on my network.

 

@sandrojpsantos, how does this relate to forgot password?



#7 sandrojpsantos OFFLINE  

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Posted 01 December 2019 - 03:25 PM

@sandrojpsantos, how does this relate to forgot password?

Beucause I was always trying to enter my password to login in out of my network, and it was saying it was wrong, then I did the recover password and now can't enter the same and have no password. Like the OP

 

EDIT: I am actually testing the remote access features in order to pull the plug and buy lifetime to get the discount.


Edited by sandrojpsantos, 01 December 2019 - 03:26 PM.


#8 Luke OFFLINE  

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Posted 01 December 2019 - 03:43 PM

Beucause I was always trying to enter my password to login in out of my network, and it was saying it was wrong, then I did the recover password and now can't enter the same and have no password. Like the OP

 

EDIT: I am actually testing the remote access features in order to pull the plug and buy lifetime to get the discount.

 

And you're able to login inside your network?



#9 sandrojpsantos OFFLINE  

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Posted 01 December 2019 - 04:09 PM

And you're able to login inside your network?

SOLVED

 

Yeah I can since I enter through Synology EMBY app. So I just add to assign a user to my user from embyconnect and that user pass became embyconnect password.



#10 Luke OFFLINE  

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Posted 01 December 2019 - 08:49 PM

Thanks for the feedback.
  • sandrojpsantos likes this

#11 arod505 OFFLINE  

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Posted 04 December 2019 - 11:27 PM

Can someone help me reset my password please! Please message me

#12 Luke OFFLINE  

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Posted 05 December 2019 - 12:48 AM

Can someone help me reset my password please! Please message me

 

Hi there @arod505, have you tried the password reset function in your Emby Server?



#13 arod505 OFFLINE  

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Posted 05 December 2019 - 01:38 PM

Yes i tried it and it said contact emby administrator

#14 arod505 OFFLINE  

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Posted 05 December 2019 - 01:39 PM

Yes it said to contact emby administrator.

Hi there @arod505, have you tried the password reset function in your Emby Server?



#15 Luke OFFLINE  

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Posted 05 December 2019 - 01:51 PM

Hi @arod505, that means contacting the administrator of your Emby Server, not contacting Emby staff. Who is the owner of the Emby Server you are connecting to?



#16 arod505 OFFLINE  

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Posted 06 December 2019 - 12:46 AM

Oh ok i will try that step next and contacting them. Thank you





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