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denzoid

Cast & Crew Info and images missing on 50%-70% of my media

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denzoid

A couple weeks ago I noticed a bunch of missing cast and crew data completely missing on a bunch of newly added movies. I figured it might just be some temporary glitch so I manually selected "refresh metadata" which did not retrieve the cast and crew so I selected "Identify" and that did add the cast and crew info. A week or so later I looked at a few of the movies I "identified" and the cast and crew were missing again. I looked at my settings and thought I would try UN-checking the option "Automatically refresh metadata from the internet" AFTER I manually updated the titles missing cast and crew. It's a week later and the same titles are missing cast and crew again. Upon further inspection many (70-80%) of my movies are missing cast and crew and it seems all the new titles I have added in the last 1-2 weeks are missing cast and crew. A day or two ago I "identified" a few titles and then chose "Lock this item to prevent further changes" from the edit metadata section, so far those titles have retained their cast and crew data. Any ideas/suggestions? I have thousands of movies and would like to find a way to correct this other than manually going through every title. Any ideas? Log attached.

Edited by denzoid

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Luke

Hi, try refreshing metadata on the media that contains the actors.

 

If you have locked metadata or disabled internet metadata features then this could be causing this.

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