Subtitles would not auto download

[cyl 0]

I am trying to have Emby always automatically download subtitles even if video already contains embedded subtitles, but it is not happening automatically.

 

Would anyone know what I am doing wrong?

 

Here are what I know

• Automatic subtitle download is working. I observe another video in the same folder having subtitles downloaded automatically
• Settings
  ​
• File is mkv format
• Playing the file does show English (Default SUBRIP) in CC
• No subtitle file is saved in folder for that video, even though the option to skip if embedded is unchecked
• Manually going to the video Edit Subtitles options with require a hash match does come up with Hash match results
• I can manually download the subtitle, and observe the subtitle file in the folder
• I tried turning debugging log on, and running the scheduled download missing subtitle job, but I did not see any useful log

[Luke 38874]

Hi, we're preparing a wiki article that will step you through this because it comes up frequently.

 

But if the manual search produces nothing then i would check your server log because possible you may just have connection problems to the subtitle websites.

 

You did fill in your open subtitles credentials, right?

[cyl 0]

Yep. Filled it with credential.

Also, manual search produces exact hash match.

Manual search also allows me to pick one and it'll download it to the folder.

[Luke 38874]

Then you probably just need to wait and allow the subtitle scheduled task to run.

[cyl 0]

I did wait. 

 

I also did Settings > Schedule Task > Download Missing subtitles

 

Neither did it. 

[Luke 38874]

Your movies will need to be tagged with an Imdb id in Emby, unless they are a perfect hash match for open subtitles. Have you checked on this?

[cyl 0]

Yes, when I do manual search, the search result shows perfect hash match

[Luke 38874]

Can you please go over an example and attach the emby server log? thanks.