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Faded playback when shuffling or play all used

samsung faded playback

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#1 supergeek OFFLINE  

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Posted 07 June 2019 - 06:17 PM

HI 

 

Long time user, first time poster. First off I love Emby and have been using it for many years but I've had one bug that I just can't figure out. Whenever we use the shuffle feature for a TV series the first episode will play perfect and the remaining episodes will be faded. It looks as though the next episode overlay is always on. I've turned off themes and the next episode info option but still the issue remains.

 

Emby Server v4.1.1.0

Samsung App v1.0.61

TV Model: ua55j6200

 

Cheers

Super Geek

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#2 Luke OFFLINE  

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Posted 08 June 2019 - 12:01 AM

@FrostByte are you able to reproduce this?



#3 FrostByte OFFLINE  

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Posted 08 June 2019 - 07:57 AM

I just tried with a couple of movies and couldn't see the problem.  I can retry with a couple of episodes, but I would expect the same results

 

Steps

Open collection

Click Shuffle



#4 Luke OFFLINE  

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Posted 09 June 2019 - 12:05 AM

Thanks !



#5 supergeek OFFLINE  

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Posted 09 June 2019 - 03:09 AM

Thanks guys.

 

Are there any logs on the Samsung TV that could be of use?

 

Note, I've also tried different (new) user and have also reinstalled the application and am outside of the states so have zone by t.v for it so I can install it. Not sure if any of this is info is applicable but the more info the better.



#6 Luke OFFLINE  

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Posted 11 June 2019 - 10:44 PM

@FrostByte when you tested, did you have the next video info overlay enabled?



#7 FrostByte OFFLINE  

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Posted 11 June 2019 - 11:13 PM

@FrostByte when you tested, did you have the next video info overlay enabled?

 

 

I leave that option on which I believe is the default.  Supergeek said it didn't make a difference, so I probably didn't try both options.  I'll make sure to do that in the morning. 

 

@supergeek does this happen with everything you have?   does it just overlay when it transcodes?  I tried it again with episodes and I'm still not seeing an overlay over the video so I'll probably need to try a could other things



#8 supergeek OFFLINE  

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Posted 12 June 2019 - 02:05 AM

@FrostByte yes when watching a shuffled TV show everything after the first is faded. Could it have anything to do with the resources of the TV?



#9 FrostByte OFFLINE  

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Posted 12 June 2019 - 05:32 AM

I just tried w and w/o the next info overlay and still not seeing this.  Also, tried forcing transcoding and subtitles and I still can't see the overlay on the next episode.

 

I'm sure there are others with similar TVs so you would think someone else would be seeing this also, but then I hardly ever auto play another episode so maybe not.

 

I've also got beta server running.  Though to be honest I wouldn't know if anything has changed on server that would have fixed this.

 

By chance have you checked to see if you have the latest firmware?  I see version 1530 for your set on Samsung's site.

 

Did this just start with app v.61, do you know if it was working before the upgrade?  That version is fairly new.



#10 supergeek OFFLINE  

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Posted 12 June 2019 - 06:29 AM

Nah I've had this app for a good few years now, bout the same time I got the TV, that's why I tried the re-install. It's always been like this but I've just never really paid much attention to it as I don't auto watch things either. It's normally when the kids are watching cartoons on shuffle that I notice it. 

 

Yup we are running 1530. I'm in New Zealand so have zoned my TV to allow install. I might try a reset of the TV over the weekend to see if that clears it up.

 

Thanks for getting back to me so quickly.


Edited by supergeek, 12 June 2019 - 03:11 PM.

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#11 supergeek OFFLINE  

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Posted 14 June 2019 - 05:48 PM

Ok, the TV reset didn't fix the issue buuuuut I changed the playback quality from auto down to 480p - 420kbps and so far it seems to have resolved the issue. Not sure how this is going to affect things which aren't cartoons but I'll have a play around and see what happens. At least I know where I'm looking now  :)



#12 Luke OFFLINE  

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Posted 14 June 2019 - 06:08 PM

Well that means you're going to see a lot of server transcoding, which you may not like. I would say that is probably not worth doing, although only you can be the judge of that.



#13 supergeek OFFLINE  

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Posted 14 June 2019 - 06:48 PM

I just had it shuffle 3 episodes and it all was going sweet, then on the 4th it stopped about 1min into the episode and went onto the next episode faded. I've attached the transcoding and server logs from this event.

 

Cheers

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#14 Luke OFFLINE  

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Posted 14 June 2019 - 06:58 PM

We'll try to reproduce this, thanks.



#15 epsol OFFLINE  

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Posted 16 June 2019 - 08:21 AM

I've had this issue for a while on my Samsung TVs where it will fade the next episode, both in shuffle and just playing them in order; emby is not transcoding the video when it happens.  It seems to be something with the way these specific episodes were encoded and I just normally force emby to transcode them to resolve the issue.  


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#16 FrostByte OFFLINE  

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Posted 16 June 2019 - 08:35 AM

Could someone post the mediainfo for the files that cause this?  Also, if someone could post a sample to a share that might help.



#17 supergeek OFFLINE  

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Posted 17 June 2019 - 01:29 AM

As far as I can tell they are pretty standard files and this issue happens on all files I have but anyway here's a link to one of them.

 

https://file.io/OFisky

 

Possibly it's my transcoding settings?



#18 FrostByte OFFLINE  

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Posted 17 June 2019 - 06:07 AM

As far as I can tell they are pretty standard files and this issue happens on all files I have but anyway here's a link to one of them.

 

https://file.io/OFisky

 

Possibly it's my transcoding settings?

 

 

Says page not found.

 

Which transcoding settings?  I tried with burning in pgs subs.



#19 supergeek OFFLINE  

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Posted 17 June 2019 - 03:00 PM

Sorry link must've died; https://ufile.io/nresm5al

 

I've attached my display adapter properties and transcoding settings for reference.

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#20 Luke OFFLINE  

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Posted 17 June 2019 - 03:06 PM

Can you take a picture of this, before and after?







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