Question about my hard drive letter

[sgoodman175 1]

New user here. Emby app opens on FireTv. Connects with server. Shows all media, but will not play media, only buffers. Media source is external HD. Emby premiere member as of today. Worked fine for the past 3weeks since installed. Please help.

[Luke 39637]

Hi there, we're sorry to hear about this. Can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks  !

[sgoodman175 1]

Read all but do not understand. Please dumb down instructions to send log.

[sgoodman175 1]

Log

emby log.doc

Edited May 25, 2019 by sgoodman175

[sgoodman175 1]

New user here. Emby app opens on FireTv. Connects with server. Shows all media, but will not play media, only buffers. Media source is external HD. Emby premiere member as of today. Worked fine for the past 3weeks since installed. Please help. Not super computer savy but teachable. Log attatched

emby log.doc

[Luke 39637]

hi there @@sgoodman175, can you please attach the log file in it's original plain text format, rather than a .doc file? thanks !

[sgoodman175 1]

2019-05-25 17:11:52.946

Application version: 4.1.1.0

http://192.168.1.9:8096/emby/videos/18845/hls1/main/0.ts?DeviceId=5c673c32eeff20f9&MediaSourceId=b4f86e03790997a5edf4f4272bb5c85e&PlaySessionId=64cb99b3306d441b852863fef0568121&api_key=1bd5fdb7d1f146bea15a1cb7b8d0796a&VideoCodec=h264,mpeg2video,hevc,h265&AudioCodec=ac3,eac3,aac,mp3&VideoBitrate=79870279&AudioBitrate=129721&AudioStreamIndex=1&SubtitleMethod=Encode&CopyTimestamps=true&SegmentContainer=ts&MinSegments=2&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51&mpeg2video-deinterlace=true&hevc-profile=Main&ac3-audiochannels=8&eac3-audiochannels=8&aac-audiochannels=8&mp3-audiochannels=8&TranscodeReasons=DirectPlayError,ContainerBitrateExceedsLimit

{"Protocol":"File","Id":"b4f86e03790997a5edf4f4272bb5c85e","Path":"E:\\Video\\Movies\\007\\17 Goldeneye.mp4","Type":"Default","Container":"mp4","Size":1148786997,"Name":"17 Goldeneye","IsRemote":false,"RunTimeTicks":78042808320,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[{"Codec":"h264","CodecTag":"avc1","Language":"und","TimeBase":"1/11988","CodecTimeBase":"125/5994","VideoRange":"SDR","DisplayTitle":"480p H264","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"BitRate":1042825,"BitDepth":8,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":416,"Width":720,"AverageFrameRate":23.976,"RealFrameRate":23.976,"Profile":"High","Type":"Video","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":30,"IsAnamorphic":false},{"Codec":"aac","CodecTag":"mp4a","Language":"und","TimeBase":"1/48000","CodecTimeBase":"1/48000","DisplayTitle":"Und AAC stereo (Default)","IsInterlaced":false,"ChannelLayout":"stereo","BitRate":129721,"Channels":2,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Profile":"LC","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0}],"Formats":[],"Bitrate":1177596,"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

User policy for Shane: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

 

C:\Users\Admin\AppData\Roaming\Emby-Server\system\ffmpeg.exe -f mp4 -noaccurate_seek -i file:"E:\Video\Movies\007\17 Goldeneye.mp4" -threads 1 -map 0:0 -map 0:1 -map -0:s -c:v:0 copy -bsf:v h264_mp4toannexb -copyts -vsync -1 -codec:a:0 copy -disposition:a:0 default -copypriorss:a:0 0 -f segment -max_delay 5000000 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 -start_at_zero -segment_time 6  -individual_header_trailer 0 -break_non_keyframes 1 -segment_format mpegts -segment_write_temp 1 -segment_list_type m3u8 -segment_start_number 0 -segment_list "C:\Users\Admin\AppData\Roaming\Emby-Server\programdata\transcoding-temp\786030f9c0310cc79bd8adb4ac927c72.m3u8" -y "C:\Users\Admin\AppData\Roaming\Emby-Server\programdata\transcoding-temp\786030f9c0310cc79bd8adb4ac927c72%d.ts"

ffmpeg version 4.0.3-emby_2019_04_09-g5abbb1430d+449 Copyright © 2000-2018 the FFmpeg developers and softworkz for Emby LLC

  built with gcc 8.3.0 (Rev2, Built by MSYS2 project)

Local Time: 17:11:52

T=0.000s

T=0.047s

file:E:\Video\Movies\007\17 Goldeneye.mp4: No such file or directory

[sgoodman175 1]

Is this what you wanted?

Log.txt

[sgoodman175 1]

Can someone please help me. I am a Premiere member since yesterday & not a computer expert. I tried to get help yesterday but am not receiving any more responses for the issue since yesterday. My media will not playback. The Fire TV app recognizes the server until I hit play. Can somebody please help?

 

recent log attached:

log.txt

[Wondertje 10]

Edit:Threads were merged.

Edited May 26, 2019 by Wondertje

[Luke 39637]

I've merged your topics together as they are discussing the same issue. Thanks !

[Luke 39637]

Did you notice the error in the ffmpeg log?

file:E:\Video\Movies\007\17 Goldeneye.mp4: No such file or directory

That says your file doesn't exist. Have you checked to make sure it's still there? What kind of drive is your E: drive?

[sgoodman175 1]

I do not understand how that can be. None of my media will play. The files are there. They have been in the same location for several years now. I do not move things around, only add movies to the movie folder without renaming anything.

 

My media played 2 days ago. Yesterday is when they stopped playing. I have not made any additions or changes what so ever to the Toshiba E: drive in several months.

 

I do notice that when I hit play, the light on the drive does not blink like it should when the app tries to play the movie.

 

I have done nothing that would cause the media to not be recognized anymore. Is there some setting that could have been flipped?

 

It does do this in the server when TV tries to play movie (see photo)

 

Emby Software up to date.

Fire TV software up to date.

Restart Emby server does not fix.

Scan libraries does not fix.

 

I need help, but also I need patience too as I am having to learn things as I go, just as I had to learn how to use Notepad yesterday.

 

Thank you for your assistance.

Edited May 26, 2019 by sgoodman175

[Wondertje 10]

Have you tried accessing and playing the files outside of Emby to see if the drive is still functional?

[sgoodman175 1]

Yes. Drive works fine. Plays movies/music within drive as normal. No problems. 4T drive with still 450GB free space.

[sgoodman175 1]

Ok, I was going to try and add a couple of new movies to the Emby library when I noticed a something.

 

Seems that when I created my Emby library, all the media was saved from location E:\Video\Movies.......but for some reason now the external drive location changed from E to F? ( See attached photos )

 

This seems to be why it can't play the media.

 

Do you know how this happened?

Do you know how to rename back to original?

Am I going to have to reload my library?

[sgoodman175 1]

Problem solved.

 

Had to go into Disk Management to change letter of external drive back to original letter. Now media plays. Have no idea why it would just change by itself, but problem solved.

 

Thank you for the replies and assistance.

[Luke 39637]

Thanks for the feedback.

[Wondertje 10]

Drive letters of external components can change depending on what drive letters were available at the time of connecting it to the device. So if you disconnected it and later reconnected it, it could've changed because something else was already using the drive letter E.