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#1 jaypablo OFFLINE  

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Posted 23 May 2019 - 01:29 PM

Hi there,

 

I am currently having an issue with the latest update 1.7.21 - actually this is a recurring issue.

With the version before 1.7.21 everything worked fine but before that one I had the same behavior.

 

As you can see in the photo attached, images are not loading up - no matter what I do in the Android TV app.

Tried deleting cache, reinstalling, changing themes, etc. but nothing helps.

This only happens on the first login after power up.

 

I did find a workaround, as soon as I manually restart my server and login again to the Android TV app everything works fine.

Haven't found anyone else with this issue, any idea what the issue could be?

 

Thanks

Jay

 

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#2 Luke OFFLINE  

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Posted 23 May 2019 - 01:38 PM

Hi there, how does this compare to the web interface?



#3 ebr OFFLINE  

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Posted 23 May 2019 - 02:56 PM

This only happens on the first login after power up.

 

After which piece is powered up?  The Shield or the server?



#4 jaypablo OFFLINE  

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Posted 23 May 2019 - 03:24 PM

Hi there, how does this compare to the web interface?

 
Web, iOS and Android Mobile work flawlessly, no issues there.


After which piece is powered up?  The Shield or the server?

The Shield. Server is usually running before the Shield is powered up and powered down at night - so the server is cold started on a daily basis.

#5 ebr OFFLINE  

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Posted 24 May 2019 - 08:40 AM

You are actually removing power from the Shield externally?  To my knowledge there is no way to actually turn it off.



#6 jaypablo OFFLINE  

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Posted 24 May 2019 - 01:35 PM

I am using a harmony remote which has a power off option for the shield. If I am not mistaken this actually brings the shield to a defined sleep state. After roughly 30 seconds I am removing power for all connected devices via a IR power plug. This has been working for roughly a year now.

Only wirh the latest version and two versions before I am having those issues.

And only on the first power up cycle. If I then close and open Emby everything works fine.

Powering up the server After the shield has the same effect.

Edited by jaypablo, 24 May 2019 - 01:36 PM.


#7 ebr OFFLINE  

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Posted 24 May 2019 - 03:37 PM

Okay, I would suggest not removing power from the Shield.  It's sleep state will not consume any noticeable power.  This sounds like a timing issue with getting all the network stuff going on both ends.  These streaming boxes aren't really designed to be removed from power - just to sleep.



#8 jaypablo OFFLINE  

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Posted 26 May 2019 - 12:29 PM

Just looked it up, it consumes around 4 watts in sleep mode which is in my opinion quite a lot for doing nothing :-)

Strangely this whole powering down and up again worked for me for until lately - anything drastically changed in the code?

 

I would also be happy with a workaround like adding a server restart button inside the Anroid App or is this already possible somehow?

Did not find this function yet.



#9 Luke OFFLINE  

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Posted 27 May 2019 - 11:06 PM

So what's happening here, you're starting the app first and the server, is that correct? I don't see how that would be a problem because looking at your screenshots, you wouldn't even be able to get the home screen to load if the app couldn't reach the server. Can you please attach the emby server log from when this happens? Thanks.



#10 jaypablo OFFLINE  

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Posted 31 May 2019 - 07:26 AM

I was talking about the shield, not the app itself. I am usually starting the shield first, then sometime later the server and then the emby app. 

 

I hope this is the correct log file. Thanks

Attached Files

  • Attached File  Log.txt   180.64KB   3 downloads

Edited by jaypablo, 31 May 2019 - 07:27 AM.


#11 ebr OFFLINE  

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Posted 31 May 2019 - 11:17 AM

Is it possible you have a drive sleeping and it is taking a while to spin up...?

	System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path '\\Pauls-shtpc\p\Movie Archive (P)\2012'.



#12 jaypablo OFFLINE  

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Posted 01 June 2019 - 02:47 AM

Just had a look at the library and indeed some folders were missing / deleted.

I just removed them from emby as well.

 

Started the shield, then few minutes later the server and its working.

Not sure if this is just a coincidence or really because of the missing folders.

 

Will report back when I know more.


Edited by jaypablo, 01 June 2019 - 02:47 AM.


#13 Luke OFFLINE  

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Posted 01 June 2019 - 12:38 PM

Thanks for the feedback !



#14 Pog22 OFFLINE  

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Posted 03 June 2019 - 02:57 PM

I have started to get missing poster artwork for some movies in the Emby apps on both a Shield and a Mibox, the images are there for every other device including the Android app on my phone, Kodi with Embycon, web browsers etc. The server is a remote server. It's very strange that it's only affecting Android Tv devices

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Edited by Pog22, 03 June 2019 - 03:00 PM.


#15 Luke OFFLINE  

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Posted 03 June 2019 - 03:01 PM

I have started to get missing poster artwork for some movies in the Emby apps on both a Shield and a Mibox, the images are there for every other device including the Android app on my phone, Kodi with Embycon, web browsers etc. The server is a remote server. It's very strange that it's only affecting Android Tv devices

 

@Pog22 can you please attach the emby server log? Thanks.



#16 Pog22 OFFLINE  

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Posted 03 June 2019 - 04:49 PM

@Pog22 can you please attach the emby server log? Thanks.

 

sure, here ya go

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#17 ebr OFFLINE  

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Posted 03 June 2019 - 05:00 PM

I don't see anything in the server log that would indicate a problem.  It looks like the images simply aren't loading on the client end - however, that is assuming we're looking at the same image requests...

 

Can you please create the issue and then send a log from the app?

 

Thanks.



#18 Pog22 OFFLINE  

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Posted 03 June 2019 - 05:14 PM

The last action in this log should be connecting the Shield app and scrolling down through movies by these missing posters

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Edited by Pog22, 03 June 2019 - 05:15 PM.


#19 ebr OFFLINE  

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Posted 03 June 2019 - 05:31 PM

The last action in this log should be connecting the Shield app and scrolling down through movies by these missing posters

 

Hi.  Did you also send a log from the app?



#20 Pog22 OFFLINE  

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Posted 03 June 2019 - 05:35 PM

Hi.  Did you also send a log from the app?


I've just sent it now





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