Subtitles do not work on Emby Android

[zetatec 1]

Hi, first congratulations for all this work. Great!

 

I have a problem, subtitles work fine in the Web version as you can see below:

 

 

 

However, in the Android version do not work:

 

 

 

 

 

 

 

 

Thank you very much in advance.

[Luke 39686]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks !

[zetatec 1]

Thanks,

the Emby Server log

embyserver.txt

[Luke 39686]

@@zetatec

 

The issue is that we extract the embedded subtitles on the fly and send them to the video player as plain text, however in your environment this process is taking a long time, and it's causing you to think the subtitles aren't working.

 

What you can do is go to server transcoding settings and uncheck the option to allow subtitle extraction on the fly. This will caused them to be burned in with server transcoding instead - of course, you might not like that either due to the amount of resources it will consume on your server in order to do that.

 

That's why for the best experience possible, external subtitles are always the most efficient choice. Please let us know if this helps. Thanks.

[zetatec 1]

@@Luke

 

Hi, thanks for replying.

I continued testing here. I will describe the scenario:

{

 

All movies are in the format ".strm"

Subtitles in ".srt" format

 

}

 

In the described scenario the subtitles work in the web version, but, they do not work on Windows and Android clients.

I tested the same movie, the same subtitle.

The difference is that in the first test (test1) the movie was locally (Figure 1), in the second test (test2) the movie was in the cloud (.strm file) (Figure 2).

 

 

Figure1:

 

 

 

Figure2:

 

 

Result test1 (Android Client):

 

 

 

 

Result test2 (Android Client):

 

[Luke 39686]

There's an issue with strm + external subtitles in the current release version. It is resolved in the open beta version of the app:

 

https://emby.media/community/index.php?/topic/74729-emby-for-android-mobile-3051

 

Although I think the fix also requires Emby Server 4.2+. Thanks.

[zetatec 1]

Thanks, it worked on Android and Windows

[Luke 39686]

Thanks for the feedback.

[silvending 1]

Hi.. on the latest version of emby app for my android tablet, it doesn't display subtitles too... however, if i play that movie by web.. it displays subtitles. Strange.

[Luke 39686]

Just now, silvending said:

Hi.. on the latest version of emby app for my android tablet, it doesn't display subtitles too... however, if i play that movie by web.. it displays subtitles. Strange.

Hi there @silvending, we're happy to help. Please see how to report a media playback issue. thanks.

[Luke 39686]

@silvending ?