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EMBY stops during playback

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#81 scharbag OFFLINE  

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Posted 12 November 2019 - 09:39 PM

I am also having this issue when trying to play files via Safari or Chrome.  This happens to both local and remote users.  Usually at around 2/3 played, the video will just freeze and will not continue to play.  VLC plays the videos just fine.

 

Running 4.2.1.0 server on a Windows 7 VM.  Videos are stored on a FreeNAS server and are shared with SMB protocol.  The network shares are mounted in the Emby VM so Emby really does not even know the files are on network drives.

 

Logs are attached.  Issue happens around 17:25 ish.

 

If I use my Raspberry Pi, all works well.

 

Thanks for the help.

 

Cheers,

Attached Files


Edited by scharbag, 12 November 2019 - 09:41 PM.


#82 Luke OFFLINE  

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Posted 12 November 2019 - 09:47 PM

The 4.3 release is about to drop, so I would reevaluate with that once available. Thanks.
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#83 jonboyuk OFFLINE  

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Posted 13 November 2019 - 07:48 PM

I was about to start a new thread because my movies randomly pause about 45ish mins in. Then will work 5 mins at a time after, unless I restart the server! I'm on an Nvidia Shield, and Samsung TV too... It does the same in either app on WiFi or Ethernet.

Does 4.3 address this?

#84 Luke OFFLINE  

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Posted 13 November 2019 - 10:12 PM

That type of issue is usually a case of bitrate being too high. You may want to lower the in app quality setting.

#85 jonboyuk OFFLINE  

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Posted 14 November 2019 - 04:38 AM

Hi Luke

 

I would agree in some cases, but it can't be in mine. It's just a 1080p stream, of a relatively small file (it's episodic content.)

 

Bearing in mind that in the past I've been able to watch an uncompressed 4K stream which equates to a file that's about 60 times bigger than the ones I'm watching, it can't be that. Also when it's started doing this, I can't even get a consistent SD stream through.

 

It's a Synology NAS->LAN->Shield or Synology NAS->WiFi->Samsung TV.

 

A reboot of the server fixes it for a few hours of content then does this again. What else could be going on?


Edited by jonboyuk, 14 November 2019 - 04:42 AM.


#86 ebr OFFLINE  

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Posted 14 November 2019 - 10:28 AM

It's a Synology NAS->LAN->Shield or Synology NAS->WiFi->Samsung TV.

 

Without knowing the specifics of an example, some guesses might be a hard drive filling up and/or slowing down for some reason or some regular task occurring on the server at the time sapping resources or memory building up on the server to the point of needing to swap it...



#87 jonboyuk OFFLINE  

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Posted 14 November 2019 - 04:05 PM

Thanks EBR. I've restart the Emby server so next time it occurs, I'll send more info + the log :)



#88 scharbag OFFLINE  

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Posted 15 March 2020 - 11:57 AM

I am still having this issue when watching content via a web browser on my local network.  If I use my OSMC (Kodi running Embycon) everything is fine.  It seems to get to about 75% done a movie and then it just freezes.  Very strange and utterly annoying.

 

Was the reason that this may be happening every figured out?  There was mention that 4.3 may fix this.  What changed in 4.3?

 

Next time it happens, I will try to gather the logs.

 

Cheers,



#89 Luke OFFLINE  

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Posted 15 March 2020 - 04:22 PM

Next time it happens, I will try to gather the logs.

Hi, yes let's please look at an example. Thanks.



#90 aplusm OFFLINE  

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Posted 30 March 2020 - 10:45 PM

I figured I'd post this here rather a new thread as it seems to be similar issues.

 

I can report I've experienced the occasional random playback stopping on multiple devices/apps:

- Web App (macOS, Safari)

- Web App (macOS, Brave)

- iPad app

- Apple TV app

 

I was initially using Web App on Safari where I've encountered the issue, and then reproduced it on Brave (chromium-based browser). I experienced it on Apple TV and iPad as well, although it seemed less of a common occurrence. Quality/bitrate that I've been using has been set to 'auto', lowering the quality/bitrate did not resolve the problem in my tests so far.

 

The playback stopping does not happen at a specific point every time and seems to be random, only fixed by refreshing and re-loading the episode (for e.g.). I contacted the server admin to try to extract some logs for this specific point, so may be able to find something concrete there rather than my anecdotal experience.



#91 Luke OFFLINE  

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Posted 30 March 2020 - 11:03 PM

I figured I'd post this here rather a new thread as it seems to be similar issues.

 

I can report I've experienced the occasional random playback stopping on multiple devices/apps:

- Web App (macOS, Safari)

- Web App (macOS, Brave)

- iPad app

- Apple TV app

 

I was initially using Web App on Safari where I've encountered the issue, and then reproduced it on Brave (chromium-based browser). I experienced it on Apple TV and iPad as well, although it seemed less of a common occurrence. Quality/bitrate that I've been using has been set to 'auto', lowering the quality/bitrate did not resolve the problem in my tests so far.

 

The playback stopping does not happen at a specific point every time and seems to be random, only fixed by refreshing and re-loading the episode (for e.g.). I contacted the server admin to try to extract some logs for this specific point, so may be able to find something concrete there rather than my anecdotal experience.

 

Hi there, can we look at an example? Please attach the information requested in how to report a media playback issue. Thanks !



#92 ebr OFFLINE  

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Posted 31 March 2020 - 08:23 AM

I contacted the server admin to try to extract some logs for this specific point, so may be able to find something concrete there rather than my anecdotal experience.

 

So this is not your server?  







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