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#1 AJAYS OFFLINE  

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Posted 06 April 2019 - 11:46 PM

Playback stops at random points with just a black screen...

It appears it’s when playing x265 mkv files.
Have been able to play videos on VLC without any issues.
I’ve attached server log

#2 AJAYS OFFLINE  

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Posted 06 April 2019 - 11:51 PM

Playback stops at random points with just a black screen...
It appears it’s when playing x265 mkv files.
Im using Emby Theater
Have been able to play videos on VLC without any issues.
I’ve attached server log



#3 Luke OFFLINE  

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Posted 07 April 2019 - 12:38 AM

Hi there, did you forget to attach the emby server log? thanks !



#4 AJAYS OFFLINE  

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Posted 08 April 2019 - 01:42 AM

Txt file attachedAttached File  embyserver.txt   346.95KB   3 downloads

#5 AJAYS OFFLINE  

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Posted 08 April 2019 - 01:50 AM

More recent log file

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  • Attached File  Log.txt   341.93KB   4 downloads


#6 Riggs OFFLINE  

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Posted 08 April 2019 - 08:53 AM

Playback stops at random points with just a black screen...

It appears it’s when playing x265 mkv files.
Have been able to play videos on VLC without any issues.
I’ve attached server log

 

Are you using Nvidia Shield to playback?



#7 AJAYS OFFLINE  

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Posted 09 April 2019 - 04:38 AM

Are you using Nvidia Shield to playback?


No, don’t believe so - not using NVidia Shield

#8 Luke OFFLINE  

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Posted 09 April 2019 - 03:53 PM

What video settings have you configured in the Emby Theater app?



#9 Aerowinder OFFLINE  

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Posted 09 April 2019 - 07:52 PM

This is happening to me, too. It seems to be only on x265 video. It happens every time I attempt to play x265 video (plays fine up until the point it stops - whole thing plays fine in VLC). I was using the stable 4.0.2.0, and had this issue. Updated to the 4.1 betas, issue persists, across several days and reboots. This always happens with 2-3 minutes left in the video. This issue started some time after I upgraded to 4.0 (I honestly didn't use it much personally until then, so cannot say exactly which version). I did think to disable throttling as was suggested in another thread - didn't help. I'm running Emby behind an NGINX reverse proxy using SSL.

 

Happens to me on Firefox, as well as a friend of mine on Chrome.

 

I attempted to watch the entire episode, it of course stopped playback. That's folder #1. I attempted to restart playback, and scrubbed about to the spot where it stopped the first time. I got it within seconds. It got to the same spot and did the same thing, that's folder #2.

 

I've attached my logs in their entirety, except I've masked my domain. Hopefully they help.

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  • Attached File  logs.zip   663.7KB   1 downloads

Edited by Aerowinder, 09 April 2019 - 07:57 PM.


#10 pwhodges OFFLINE  

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Posted 10 April 2019 - 05:06 AM

This is happening to me, too. It seems to be only on x265 video. It happens every time I attempt to play x265 video (plays fine up until the point it stops - whole thing plays fine in VLC). I was using the stable 4.0.2.0, and had this issue. Updated to the 4.1 betas, issue persists, across several days and reboots. This always happens with 2-3 minutes left in the video.

 

I have reported this issue in the beta forum, a week or two ago (I have no logs for it today, but I provided them at the time).  The detail of stopping a couple of minutes before the end of the video particularly strikes me as being characteristic of my hangs too.



#11 AJAYS OFFLINE  

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Posted 10 April 2019 - 06:45 AM

What video settings have you configured in the Emby Theater app?

Do you mean under Transcoding?
Enable hardware acceleration when available = yes
Transcoding thread count = auto
Enable throttling-ticked
If Video Quality....
Home network quality =auto
Chrome cast streaming =auto

#12 AJAYS OFFLINE  

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Posted 10 April 2019 - 06:47 AM

What video settings have you configured in the Emby Theater app?


Please note - this only started happening following an update earlier this year.... January if I remember correctly!

#13 parasven OFFLINE  

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Posted 10 April 2019 - 09:03 AM

I started experiencing this behaviour too. I think it started a couple of beta updates back.

 

I dont think this is a particular problem with x265. I was just listening to music in FLAC format and it stopped several times during playback.

As player i used FireFox. But i have had this strange pausing happen to me while using EmbyTheater too when i watched an series episode in x264 format.

 

At first i thought i was a problem with EmbyTheater 3.0.6 since i recently had updated to that version from 3.0.5 but that doest seem like the problem.

 

I will post more details of my setup later im am using emby on Linux(debian) + nginx reverseproxy infront of it.

 

Im running emby-server 4.1.0.22

 

nginx config:

upstream emby_backend {
        server 192.168.100.241:8920;
        keepalive 100;
}

server {
        listen 80;
        server_name <DOMAIN>;
        ## Redirect to https
        return 301 https://$host$request_uri;

        access_log      /var/log/nginx/stream.access.log;
        error_log       /var/log/nginx/stream.error.log;
}

server {
        ## Enable http2
        listen 9443 ssl http2;
        server_name <DOMAIN>;
        
        ## Import ssl setting
        include /etc/nginx/custom_conf.d/SSL_Settings_SSL-Labs_A-Plus.conf;

        ## Loading the correct Certs
        ssl_certificate /etc/letsencrypt/live/<DOMAIN>-0001/fullchain.pem;
        ssl_certificate_key /etc/letsencrypt/live/<DOMAIN>-0001/privkey.pem;
        ssl_dhparam /etc/nginx/ssl/dhparams.pem;

        location / {
                        add_header X-Frame-Options DENY;
                        # Do not permit Content-Type sniffing.
                        add_header X-Content-Type-Options nosniff;
                       
                        proxy_pass https://emby_backend;
                        proxy_set_header Host $http_host;
                        proxy_set_header Range $http_range;
                        proxy_set_header If-Range $http_if_range;
                        proxy_set_header X-Real-IP $remote_addr;
                        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
                        proxy_set_header X-Forwarded-Proto $scheme;

                        proxy_ssl_verify              off;


                        proxy_redirect off;
                        ## Websockets
                        proxy_http_version 1.1;
                        proxy_set_header Upgrade $http_upgrade;
                        proxy_set_header Connection "upgrade";
                        proxy_buffering off;
        }

        access_log      /var/log/nginx/stream-9443.access.log;
        error_log       /var/log/nginx/stream-9443.error.log;
}

Edited by parasven, 10 April 2019 - 12:21 PM.


#14 mckay OFFLINE  

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Posted 11 April 2019 - 10:20 PM

I have the same problem.. watching a 25min episode..aprox 20mins okay and then it stopps with blackscreen -.- when i try to start again from min 20 sometimes it works sometimes not and i have to watch the end with vlc -.-

Same happens with 45min series or 2 hour movies, not everytime but often the last minutes i have to watch with vlc..

Using Version 4.1.0.23 beta local on my pc.
 

 

and it happen alot with remote play, remote play dont work for me, it stopps every few minutes then, but i think remote is a different problem.. but im a noob, so dont give a  ..what i think.. it could be the same problem :lol:


Attached Files

  • Attached File  LOG.txt   20.81KB   2 downloads

Edited by mckay, 11 April 2019 - 11:12 PM.


#15 mckay OFFLINE  

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Posted 11 April 2019 - 10:36 PM

.


Edited by mckay, 11 April 2019 - 11:05 PM.


#16 AJAYS OFFLINE  

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Posted 17 April 2019 - 02:33 AM

What video settings have you configured in the Emby Theater app?

 Hi Luke,

I've attached logs earlier in this topic.... any chance of having a look... understand your probably busy.... its just that ive stopped using emby which is not desirable!

Any help is muchly appreciated - even if its just to let me know i'm not forgotten!



#17 Luke OFFLINE  

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Posted 18 April 2019 - 02:14 PM

 

I have the same problem.. watching a 25min episode..aprox 20mins okay and then it stopps with blackscreen -.- when i try to start again from min 20 sometimes it works sometimes not and i have to watch the end with vlc -.-

Same happens with 45min series or 2 hour movies, not everytime but often the last minutes i have to watch with vlc..

Using Version 4.1.0.23 beta local on my pc.
 

 

and it happen alot with remote play, remote play dont work for me, it stopps every few minutes then, but i think remote is a different problem.. but im a noob, so dont give a  ..what i think.. it could be the same problem :lol:


 

@mckay, was there an ffmpeg log? can you please attach that too? thanks.



#18 Luke OFFLINE  

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Posted 18 April 2019 - 02:15 PM

 Hi Luke,

I've attached logs earlier in this topic.... any chance of having a look... understand your probably busy.... its just that ive stopped using emby which is not desirable!

Any help is muchly appreciated - even if its just to let me know i'm not forgotten!

 

I don't see anything obvious here. Can  you please try the new 4.1 release and then attach a new log file if the issue remains? thanks.



#19 Aerowinder OFFLINE  

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Posted 18 April 2019 - 02:16 PM

@mckay, was there an ffmpeg log? can you please attach that too? thanks.


I attached them in my zip file if that helps you.

#20 Luke OFFLINE  

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Posted 19 April 2019 - 11:53 AM

I attached them in my zip file if that helps you.


I would suggest lowering the in app quality setting. Please see if that helps. Thanks.





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