4 replies to this topic

[HappyGilmour]

Hi,

 

I am running Roku Emby version 3.0.134. I am running Emby Server version 4.0.2.0. I am running the Emby app on iOS version 1.7.4. I am a premiere member.

 

When I try to watch a video via Roku or iOS, I either get a blank screen with sound or I get the video replaying a 1 second portion over and over again. This was happening before I upgraded the server and clients. And it continues after upgrading all to latest versions. Interestingly, when I play the video via web browser on a laptop it works perfectly.  I have attached the ffmpegtranscode and EmbyServer log files for reference. Any help you can provide would be greatly appreciated. Thank you.

Attached Files

•  ffmpegtranscode.log   27.96KB   5 downloads
•  EmbyServer.txt   781.69KB   7 downloads

[Luke]

Hi there, can you please try turning off hardware acceleration in the transcoding section of the emby server dashboard? Please see if this makes a difference. Thanks.

[HappyGilmour]

Turning off the hardware acceleration fixed the problem. Thank you.

[Luke]

@softworkz

[softworkz]

@HappyGilmour - The problem  could be caused by throttling.

 

What happens when you turn hw acceleration back on but disable the throttling feature?