HappyGilmour 7 Posted February 15, 2019 Posted February 15, 2019 Hi, I am running Roku Emby version 3.0.134. I am running Emby Server version 4.0.2.0. I am running the Emby app on iOS version 1.7.4. I am a premiere member. When I try to watch a video via Roku or iOS, I either get a blank screen with sound or I get the video replaying a 1 second portion over and over again. This was happening before I upgraded the server and clients. And it continues after upgrading all to latest versions. Interestingly, when I play the video via web browser on a laptop it works perfectly. I have attached the ffmpegtranscode and EmbyServer log files for reference. Any help you can provide would be greatly appreciated. Thank you. ffmpegtranscode.log EmbyServer.txt
Luke 40079 Posted February 15, 2019 Posted February 15, 2019 Hi there, can you please try turning off hardware acceleration in the transcoding section of the emby server dashboard? Please see if this makes a difference. Thanks.
HappyGilmour 7 Posted February 16, 2019 Author Posted February 16, 2019 Turning off the hardware acceleration fixed the problem. Thank you.
softworkz 4569 Posted February 16, 2019 Posted February 16, 2019 @@HappyGilmour - The problem could be caused by throttling. What happens when you turn hw acceleration back on but disable the throttling feature?
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