greengo Posted January 14, 2019 Share Posted January 14, 2019 Hi, the emby app for apple tv stuck when play movies with subtitles, i can play movies without subs, Only fail on tvos, on iOS work fine, android, webapp, only on tvos fail. i tested with two apple tv 4 and 5 gen and fails on both. Link to comment Share on other sites More sharing options...
Luke Posted January 14, 2019 Share Posted January 14, 2019 Hi there, let's look at an example. please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
greengo Posted January 14, 2019 Author Share Posted January 14, 2019 Hi there, let's look at an example. please attach the information requested in how to report a media playback issue. thanks ! ok on the apple tv stuck on the busy animation. on the server show this. Server Logs Link to comment Share on other sites More sharing options...
Luke Posted January 14, 2019 Share Posted January 14, 2019 Thanks. Link to comment Share on other sites More sharing options...
zoid1234 Posted January 18, 2019 Share Posted January 18, 2019 Hi, i have the exact same problem. Content with subtitles won't play on tvOS. Link to comment Share on other sites More sharing options...
Luke Posted January 18, 2019 Share Posted January 18, 2019 I apologize for this issue. We'll be getting a fix out to resolve it. Thanks. 1 Link to comment Share on other sites More sharing options...
samuelqwe Posted January 19, 2019 Share Posted January 19, 2019 (edited) While Beta 4.1.0.0 of Emby Server seems to fix playback of content with subtitles, the subtitles appear too quickly. What I mean is that the first sentence in the subtitle file is shown right away when the video starts, even if the subtitle is supposed to only show 15 seconds later. The following subtitles are also too early, because they follow relative to the first subtitle, as if it had been on time. The beta Apple TV app does not exhibit this issue. I will provide logs later. Edited January 19, 2019 by samuelqwe Link to comment Share on other sites More sharing options...
Luke Posted January 19, 2019 Share Posted January 19, 2019 Thanks for the info, yes that would be helpful. Link to comment Share on other sites More sharing options...
samuelqwe Posted January 19, 2019 Share Posted January 19, 2019 (edited) Here are the logs for Apple TV playback with Emby Server 4.1.0.0 The episode I was having issues with was Outlander on Apple TV with beta server. The beta Apple TV app works fine, but not the stable one. embyserverlog.txt ffmpeg-log.txt Edited January 19, 2019 by samuelqwe Link to comment Share on other sites More sharing options...
Luke Posted January 19, 2019 Share Posted January 19, 2019 Thanks, I am looking into this. Link to comment Share on other sites More sharing options...
stevenb@gmail.com Posted January 20, 2019 Share Posted January 20, 2019 I posted on this in another channel but thought I'd make an update here. Pretty much all of the series I watch are downloaded from RABR in .mkv format. As previously stated I could watch these with subtitles turned on in v.3.6 with Apple TV but when the 4.0 upgrade went in subtitles would no longer play with .mkv files (OK with iOS and Chrome browser). Today I used handbrake to convert one of the .mkv files to mp4. I turned subtitles back on and while Emby didn't automatically load subtitles (and no option to add them from the Emby Apple TV app), if I searched manually from Admin access (my subtitles which then added them to the folder), I was then able to play the episode with subtitles. So the problem seems to be that .mkv files are not supported with subtitles. Not sure if that's helpful. Sorry if my IT vernacular isn't very clear Link to comment Share on other sites More sharing options...
Luke Posted January 20, 2019 Share Posted January 20, 2019 I apologize for the disruption. We'll be getting an update out to resolve this. Thanks. Link to comment Share on other sites More sharing options...
UlfS Posted January 25, 2019 Share Posted January 25, 2019 When can we expect an update available solving this problem? Link to comment Share on other sites More sharing options...
Luke Posted January 25, 2019 Share Posted January 25, 2019 https://emby.media/community/index.php?/blog/1/entry-448-emby-server-401-released/ Link to comment Share on other sites More sharing options...
UlfS Posted January 26, 2019 Share Posted January 26, 2019 That does not solve the problem on playing mkv files with subtitles from my Apple TV I'm afraid. Video just hangs with this progress circle infinite. If I first disable subtitles it starts almost immediately. I have latest Emby server installed on a Windows server and using latest public Apple TV app. Link to comment Share on other sites More sharing options...
Luke Posted January 26, 2019 Share Posted January 26, 2019 Please see how to report a media playback issue: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
UlfS Posted January 27, 2019 Share Posted January 27, 2019 Thank you! I have now gathered the logs for this problem. embyserver.txt ffmpeg-transcode-5545fc4b-c34d-4a07-92ce-9ae7e43d4865_1.txt hardware_detection-63684178212.txt Link to comment Share on other sites More sharing options...
Luke Posted January 27, 2019 Share Posted January 27, 2019 Please try again with the upcoming update to the Apple TV app. It will be any day now. Thanks. Link to comment Share on other sites More sharing options...
UlfS Posted January 27, 2019 Share Posted January 27, 2019 Happy to hear somethings on its way! Can you tell me if this update also includes direct play? Thanks! Link to comment Share on other sites More sharing options...
ebr Posted January 27, 2019 Share Posted January 27, 2019 Happy to hear somethings on its way! Can you tell me if this update also includes direct play? Thanks! The current version can direct play if your content is Apple-compatible. The upcoming version will be able to direct play more but this will still be subject to the exact makeup of your content. Thanks. Link to comment Share on other sites More sharing options...
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