Emby Theater - no sound

[zsoltsuhajda 4]

#13, #27, #46

[Godfather67 0]

We clearly indicated several times, no general XBOX sound issues, just with Emby Theater decoding DD5.1 on it.

[Luke 40136]

Do you hear the sound effects in the app as you navigate?

[Godfather67 0]

Do you hear the sound effects in the app as you navigate?

No, I cannot hear any sound effect during navigation.

[Luke 40136]

This would suggest you may have muted the app in xbox settings. i vaguely recall this happening to one or two others before. @@FrostByte do you remember?

[zsoltsuhajda 4]

Let me repeat myself, #25:

 

The no audio happens with with DD5.1, DTS works well everywhere in Emby Theater.
Different mkvs, DD5.1 640kbps have audio, DD5.1 448kbps no audio, DD5.1 384kbps have audio. 

 

So the app cannot be muted. 

[FrostByte 5258]

This would suggest you may have muted the app in xbox settings. i vaguely recall this happening to one or two others before. @@FrostByte do you remember?

 

The only sound issues I recall was when someone turned done the app volume settings and forgot to turn them back up, but that should affect all audio.

 

Start playing video in Xbox app

Click the big Xbox button

Click Emby Theater from list (should be the first)

There is a volume slider, mute button, etc. there

 

I'm not seeing any issue with DD here, but mine is all 640kbps.  Not sure why a different bitrate would matter.  Is the one that's not working a different type of AC3, like EAC3, or something like that maybe?  Could we see a pic of the mediainfo for one that works and one that doesn't?

 

My Xbox settings look similar

HDMI bitstream out

No optical

Dolby Digital

 

HW Setup

Xbox -> Samsung TV -> Samsung soundbar

 

The only other thing I can think of right now is maybe uploading a small sample of one that doesn't have sound and we can test and try to duplicate the issue ourselves.

[zsoltsuhajda 4]

[zsoltsuhajda 4]

First two there is no audio, last two I have audio. Seems the difference is 44100Hz is not playing on windows store & xbox Emby theater app.

[Godfather67 0]

The only sound issues I recall was when someone turned done the app volume settings and forgot to turn them back up, but that should affect all audio.

 

Start playing video in Xbox app

Click the big Xbox button

Click Emby Theater from list (should be the first)

There is a volume slider, mute button, etc. there

 

I'm not seeing any issue with DD here, but mine is all 640kbps.  Not sure why a different bitrate would matter.  Is the one that's not working a different type of AC3, like EAC3, or something like that maybe?  Could we see a pic of the mediainfo for one that works and one that doesn't?

 

My Xbox settings look similar

HDMI bitstream out

No optical

Dolby Digital

 

HW Setup

Xbox -> Samsung TV -> Samsung soundbar

 

The only other thing I can think of right now is maybe uploading a small sample of one that doesn't have sound and we can test and try to duplicate the issue ourselves.

 Please look at post #30 DTS track has sound, DD5.1 has no sound.

[Guest asrequested]

48 kHz is probably the most common sample rate for AC3. When you guys play these videos in other apps that play the audio, is the audio being resampled?

Edited February 20, 2019 by Doofus

[FrostByte 5258]

 Please look at post #30 DTS track has sound, DD5.1 has no sound.

 

Thanks, I don't believe I ever mentioned DTS though and the first part of that was a response to Luke's question about sound where I said that would affect ALL codecs   Anyhow, I was just wondering if there are differences in the AC3 tracks that work and don't work, but it looks like zsoltsuhajda may have found something.  I don't have anything with AC3 44 kHz sample rate to test though.  

Edited February 19, 2019 by FrostByte

[zsoltsuhajda 4]

Is there any news regarding this topic? 

[Luke 40136]

I have not been able to reproduce this on either Windows or Xbox one.

[zsoltsuhajda 4]

What is the difference? I have audio with 6ch, and no audio with stereo

https://ibb.co/Sm1wbkW

https://ibb.co/84yNGB3

Edited April 9, 2019 by zsoltsuhajda

[Guest asrequested]

The bitrate is different. It looks like it doesn't like some bitrates. Is this only on Xbox?

[zsoltsuhajda 4]

Yes, it only affects xbox

[Guest asrequested]

So that sounds like Xbox doesn't like those bitrates. I would think the solution would be for the server to resample the audio to a standard bitrate with AC3, when Xbox is being used. Something like 384 at 48khz. Eventually, mpv will be the player, and this will never be a problem.

Edited April 9, 2019 by Doofus

[zsoltsuhajda 4]

I have no sound with this bitrate too. There is no logic which movies work, which is not.

https://ibb.co/X2PDGH5

[Guest asrequested]

Well that's bizarre. When you play it, what do the stats, say?

[zsoltsuhajda 4]

How can I prove that there is a problem with emby theater xbox. 4 pages of explanation was not enough.I'm out of ideas.

On xbox all my movies play fine in plex, in emby for kodi. Some of the movies have no sound in emby theater.

[zsoltsuhajda 4]

And, all my movies play fine on my mi box too

[Luke 40136]

What is your xbox connected to that receives the audio? Is there anything in the app that does produce sound? Have you tried music  playback?

[Guest asrequested]

I'm thinking it may have something to do with SPDIF. You're using optical, right? I wanted to look at the stats to see if it's showing audio. If it does, then that points to SPDIF. If not, then it's player side. I understand your frustration, but I'm trying to help narrow this down.

[zsoltsuhajda 4]

Luke please. I have sound in emby theater, I just don't have audio in several movies. To Doofus, I don't use optical, xbox connected to JBL soundbar which connected to TV, both hdmi cables.