zsoltsuhajda 4 #1 Posted January 11, 2019 Hi, I'm looking for help with Emby Theater. I have no sound in the app, I've tried several different scenarios without luck. No matter if I use the stable server release or fresh installed beta, I have no sound through Emby Theater, tried both Windows & Xbox version. Directly with web view and on Android client, I have sound. I have tested with H.264, AC3 5.1 mkvs. Any help would be appreciated. Share this post Link to post Share on other sites
Luke 24419 #2 Posted January 11, 2019 Hi there, how have you configured your sound settings in the app? Share this post Link to post Share on other sites
Guest asrequested #3 Posted January 11, 2019 Play something that you get no sound with, press Ctrl+j. That will bring up the stats. What does it say for audio? Share this post Link to post Share on other sites
zsoltsuhajda 4 #4 Posted January 11, 2019 I have no settings for audio on Xbox app. Share this post Link to post Share on other sites
zsoltsuhajda 4 #5 Posted January 11, 2019 (edited) Thanks for the quick answers. Edited January 11, 2019 by zsoltsuhajda Share this post Link to post Share on other sites
Guest asrequested #6 Posted January 11, 2019 I'm assuming you're using Windows? What are you getting on the desktop app? Share this post Link to post Share on other sites
Guest asrequested #8 Posted January 11, 2019 That's the store app. Have you tried the desktop app? But that you're getting no sound there, either, I'd say that something is tying up your audio device, or default audio device isn't configured correctly. Share this post Link to post Share on other sites
zsoltsuhajda 4 #9 Posted January 11, 2019 Through the browser, I have sound for the same movie, on my phone, I have sound. On XBOX emby app, I have no sound, and to go further, I have sound on XBOX plex app too for the same movie. Share this post Link to post Share on other sites
Guest asrequested #10 Posted January 11, 2019 Right, but windows audio needs be configured. And if you have the video open in the browser at the same time, it will stop the app accessing the audio device. So I was was trying to create a baseline. Close all apps, make sure your audio device is configured and then play only in the Emby app. And I suggest using the desktop app, not the store app. Share this post Link to post Share on other sites
zsoltsuhajda 4 #11 Posted January 11, 2019 Ok, so just to clarify, my main player is Xbox, where I have no sound, I have tried to test on pc with the windows store emby theater app. I have audio everywhere except Xbox & Windows emby theater app. My sound settings have no problem. Share this post Link to post Share on other sites
Luke 24419 #12 Posted January 11, 2019 What is the xbox connected to? have you checked the xbox volume? Share this post Link to post Share on other sites
zsoltsuhajda 4 #13 Posted January 11, 2019 Xbox connected to a JBL soundbar, in the xbox settings, bitstream out, dolby digital. Now I've tried to switch the movie audio to dts, and I had sound. So I assuming I have problem with AC3 5.1 in Emby. Share this post Link to post Share on other sites
Guest asrequested #14 Posted January 11, 2019 It maybe the audio bitrate. Some audio devices don't support 640. Find an AC3 audio with 384, and try that. Are you using optical? Share this post Link to post Share on other sites
zsoltsuhajda 4 #15 Posted January 12, 2019 AC3 640, no sound, DTS 1510 have sound, so the higher bitrate cannot be the problem. Plex plays just fine all my movies (AC3 & DTS), I just bought premiere and want to make a switch for other reasons. It is not my device or setting in my opinion. Anyway, thanks for your help. Share this post Link to post Share on other sites
Guest asrequested #16 Posted January 12, 2019 You can't compare DTS to AC3. Please try my suggestion and answer my question. Share this post Link to post Share on other sites
zsoltsuhajda 4 #17 Posted January 12, 2019 I have tried your suggestion. I had sound with lower bitrate, but, now I've tried Ember today, and all my movies plays fine (direct play) with sound. Share this post Link to post Share on other sites
Guest asrequested #18 Posted January 12, 2019 Once mpv is used in the store app, all of these problems with disappear. Everything will play. Share this post Link to post Share on other sites
zsoltsuhajda 4 #19 Posted January 12, 2019 Would you please explain what mpv means? Share this post Link to post Share on other sites
Guest asrequested #20 Posted January 12, 2019 Would you please explain what mpv means? Sorry. mpv is a media player that supports just about everything, and has the same/more capabilities than the server has, when it comes to media support and/or transcoding. It's the player that the windows desktop app, uses. There are plans to eventually use it in the store app. And I was just saying that when that happens, all of these issues will disappear. Share this post Link to post Share on other sites
zsoltsuhajda 4 #21 Posted January 12, 2019 Thanks for all of your info & help. So right now, there is no easy solution for my sound problem, but later, this feature will be implemented in the store player, as I understand. Share this post Link to post Share on other sites
Guest asrequested #22 Posted January 12, 2019 Thanks for all of your info & help. So right now, there is no easy solution for my sound problem, but later, this feature will be implemented in the store player, as I understand. Maybe once server 4.0 is released, there'll be enough development time for the devs to work on it. mpv is being rolled into more and more apps. I do a lot of testing with it. So it'll happen, it's just a matter of time. Share this post Link to post Share on other sites
Godfather67 0 #23 Posted January 19, 2019 I've facing the same problem! No sound in Emby Theater either XBOX One S, neither Windows desktop app at several mkvs (Emby Server 4.0.0.2 on Synology 918+, Emby Theater 1.1.242). Default language is Hungarian and sound works in Chrome on Windows 10 and in iPad Pro Emby appl (Hungarian and English too). Share this post Link to post Share on other sites
Luke 24419 #24 Posted January 19, 2019 I've facing the same problem! No sound in Emby Theater either XBOX One S, neither Windows desktop app at several mkvs (Emby Server 4.0.0.2 on Synology 918+, Emby Theater 1.1.242). Default language is Hungarian and sound works in Chrome on Windows 10 and in iPad Pro Emby appl (Hungarian and English too). Hi there, how have you configured your sound settings in the app? Can you please go over an example? thanks ! Share this post Link to post Share on other sites
zsoltsuhajda 4 #25 Posted January 19, 2019 Where I have audio: -XBOX: Ember, Kodi with emby plugin, Plex -Windows: Ember, Kodi with emby plugin, Plex Where I don't: -XBOX: Emby theater xbox store -Windows: Emby theater windows store The no audio happens with with DD5.1, DTS works well everywhere. Today I made a re-test with latest beta server, different mkvs, DD5.1 640kbps worked, DD5.1 448kbps no audio, DD5.1 384kbps worked. I have no idea, the encoding is the same, except the bitrate. Share this post Link to post Share on other sites
