Jump to content


Photo

Emby Theater - no sound


  • Please log in to reply
106 replies to this topic

#1 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 11 January 2019 - 03:55 PM

Hi,
I'm looking for help with Emby Theater.
I have no sound in the app, I've tried several different scenarios without luck.
No matter if I use the stable server release or fresh installed beta, I have no sound through Emby Theater, tried both Windows & Xbox version.
Directly with web view and on Android client, I have sound.
I have tested with H.264, AC3 5.1 mkvs.
Any help would be appreciated.

#2 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 136081 posts
  • Local time: 10:04 AM

Posted 11 January 2019 - 03:56 PM

Hi there, how have you configured your sound settings in the app?



#3 Doofus OFFLINE  

Doofus

    Advanced Member

  • Members
  • 12084 posts
  • Local time: 07:04 AM

Posted 11 January 2019 - 04:14 PM

Play something that you get no sound with, press Ctrl+j. That will bring up the stats. What does it say for audio?

#4 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 11 January 2019 - 04:17 PM

I have no settings for audio on Xbox app.

#5 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 11 January 2019 - 04:18 PM

Thanks for the quick answers.

Edited by zsoltsuhajda, 11 January 2019 - 04:19 PM.


#6 Doofus OFFLINE  

Doofus

    Advanced Member

  • Members
  • 12084 posts
  • Local time: 07:04 AM

Posted 11 January 2019 - 04:21 PM

I'm assuming you're using Windows? What are you getting on the desktop app?

#7 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 11 January 2019 - 04:25 PM

5c38fba2642d7_err.png



#8 Doofus OFFLINE  

Doofus

    Advanced Member

  • Members
  • 12084 posts
  • Local time: 07:04 AM

Posted 11 January 2019 - 04:32 PM

That's the store app. Have you tried the desktop app? But that you're getting no sound there, either, I'd say that something is tying up your audio device, or default audio device isn't configured correctly.

#9 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 11 January 2019 - 04:37 PM

Through the browser, I have sound for the same movie, on my phone, I have sound. On XBOX emby app, I have no sound, and to go further, I have sound on XBOX plex app too for the same movie. 



#10 Doofus OFFLINE  

Doofus

    Advanced Member

  • Members
  • 12084 posts
  • Local time: 07:04 AM

Posted 11 January 2019 - 04:40 PM

Right, but windows audio needs be configured. And if you have the video open in the browser at the same time, it will stop the app accessing the audio device. So I was was trying to create a baseline. Close all apps, make sure your audio device is configured and then play only in the Emby app. And I suggest using the desktop app, not the store app.

#11 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 11 January 2019 - 04:48 PM

Ok, so just to clarify, my main player is Xbox, where I have no sound, I have tried to test on pc with the windows store emby theater app. I have audio everywhere except Xbox & Windows emby theater app. My sound settings have no problem.



#12 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 136081 posts
  • Local time: 10:04 AM

Posted 11 January 2019 - 04:49 PM

What is the xbox connected to? have you checked the xbox volume?



#13 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 11 January 2019 - 05:02 PM

Xbox connected to a JBL soundbar, in the xbox settings, bitstream out, dolby digital. Now I've tried to switch the movie audio to dts, and I had sound. So I assuming I have problem with AC3 5.1 in Emby.



#14 Doofus OFFLINE  

Doofus

    Advanced Member

  • Members
  • 12084 posts
  • Local time: 07:04 AM

Posted 11 January 2019 - 05:39 PM

It maybe the audio bitrate. Some audio devices don't support 640. Find an AC3 audio with 384, and try that. Are you using optical?

#15 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 12 January 2019 - 03:53 AM

AC3 640, no sound, DTS 1510 have sound, so the higher bitrate cannot be the problem. Plex plays just fine all my movies (AC3 & DTS), I just bought premiere and want to make a switch for other reasons. It is not my device or setting in my opinion. Anyway, thanks for your help.



#16 Doofus OFFLINE  

Doofus

    Advanced Member

  • Members
  • 12084 posts
  • Local time: 07:04 AM

Posted 12 January 2019 - 04:31 AM

You can't compare DTS to AC3. Please try my suggestion and answer my question.



#17 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 12 January 2019 - 03:31 PM

I have tried your suggestion. I had sound with lower bitrate, but, now I've tried Ember today, and all my movies plays fine (direct play) with sound.



#18 Doofus OFFLINE  

Doofus

    Advanced Member

  • Members
  • 12084 posts
  • Local time: 07:04 AM

Posted 12 January 2019 - 04:23 PM

Once mpv is used in the store app, all of these problems with disappear. Everything will play.



#19 zsoltsuhajda OFFLINE  

zsoltsuhajda

    Advanced Member

  • Members
  • 43 posts
  • Local time: 04:04 PM

Posted 12 January 2019 - 04:31 PM

Would you please explain what mpv means?



#20 Doofus OFFLINE  

Doofus

    Advanced Member

  • Members
  • 12084 posts
  • Local time: 07:04 AM

Posted 12 January 2019 - 04:38 PM

Would you please explain what mpv means?

 

Sorry. mpv is a media player that supports just about everything, and has the same/more capabilities than the server has, when it comes to media support and/or transcoding. It's the player that the windows desktop app, uses. There are plans to eventually use it in the store app. And I was just saying that when that happens, all of these issues will disappear.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users