21 replies to this topic

[zsoltsuhajda]

Hi,
I'm looking for help with Emby Theater.
I have no sound in the app, I've tried several different scenarios without luck.
No matter if I use the stable server release or fresh installed beta, I have no sound through Emby Theater, tried both Windows & Xbox version.
Directly with web view and on Android client, I have sound.
I have tested with H.264, AC3 5.1 mkvs.
Any help would be appreciated.

[Luke]

Hi there, how have you configured your sound settings in the app?

[Doofus]

Play something that you get no sound with, press Ctrl+j. That will bring up the stats. What does it say for audio?

[zsoltsuhajda]

I have no settings for audio on Xbox app.

[zsoltsuhajda]

Thanks for the quick answers.

Edited by zsoltsuhajda, 11 January 2019 - 04:19 PM.

[Doofus]

I'm assuming you're using Windows? What are you getting on the desktop app?

[zsoltsuhajda]

[Doofus]

That's the store app. Have you tried the desktop app? But that you're getting no sound there, either, I'd say that something is tying up your audio device, or default audio device isn't configured correctly.

[zsoltsuhajda]

Through the browser, I have sound for the same movie, on my phone, I have sound. On XBOX emby app, I have no sound, and to go further, I have sound on XBOX plex app too for the same movie. 

[Doofus]

Right, but windows audio needs be configured. And if you have the video open in the browser at the same time, it will stop the app accessing the audio device. So I was was trying to create a baseline. Close all apps, make sure your audio device is configured and then play only in the Emby app. And I suggest using the desktop app, not the store app.

[zsoltsuhajda]

Ok, so just to clarify, my main player is Xbox, where I have no sound, I have tried to test on pc with the windows store emby theater app. I have audio everywhere except Xbox & Windows emby theater app. My sound settings have no problem.

[Luke]

What is the xbox connected to? have you checked the xbox volume?

[zsoltsuhajda]

Xbox connected to a JBL soundbar, in the xbox settings, bitstream out, dolby digital. Now I've tried to switch the movie audio to dts, and I had sound. So I assuming I have problem with AC3 5.1 in Emby.

[Doofus]

It maybe the audio bitrate. Some audio devices don't support 640. Find an AC3 audio with 384, and try that. Are you using optical?

[zsoltsuhajda]

AC3 640, no sound, DTS 1510 have sound, so the higher bitrate cannot be the problem. Plex plays just fine all my movies (AC3 & DTS), I just bought premiere and want to make a switch for other reasons. It is not my device or setting in my opinion. Anyway, thanks for your help.

[Doofus]

You can't compare DTS to AC3. Please try my suggestion and answer my question.

[zsoltsuhajda]

I have tried your suggestion. I had sound with lower bitrate, but, now I've tried Ember today, and all my movies plays fine (direct play) with sound.

[Doofus]

Once mpv is used in the store app, all of these problems with disappear. Everything will play.

[zsoltsuhajda]

Would you please explain what mpv means?

[Doofus]

Would you please explain what mpv means?

 

Sorry. mpv is a media player that supports just about everything, and has the same/more capabilities than the server has, when it comes to media support and/or transcoding. It's the player that the windows desktop app, uses. There are plans to eventually use it in the store app. And I was just saying that when that happens, all of these issues will disappear.