Jump to content


Photo

Emby Service fails to run after DSM update

Synology Update DSM 6.2.1-23824 Update 4

  • Please log in to reply
11 replies to this topic

#1 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 06:33 AM

Posted 08 January 2019 - 05:06 PM

Hello

 

I'm running an Synology DS211 NAS  and last night I updated the synology software to DSM 6.2.1-23824 Update 4.  Since this update my Emby service has failed to start.  Every time I try to run the service I get an error message stating "Failed to run the package service".  Before this update Emby was running perfectly without any issues.  As an experiment I've run some other synology packages which I had installed but were stopped just to make sure they could still run, and they do.  

 

I'm not sure what to do next.  I guess I could uninstall and re-install the Emby package again but I'm reluctant at the moment as I would have to configure it again.  As anybody else had the same issue?   Any suggestions welcome.

 

thanks

Paul



#2 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 113292 posts
  • Local time: 01:33 AM

Posted 08 January 2019 - 05:16 PM

Hi there, have you tried rebooting the NAS?



#3 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 06:33 AM

Posted 09 January 2019 - 03:05 PM

Hi

 

Thanks for quick response.  Yes I've tried rebooting and it still does not start.  Is my only option now to try and re-installing the emby package?

 

regards

Paul



#4 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 113292 posts
  • Local time: 01:33 AM

Posted 09 January 2019 - 11:34 PM

You could try that, yes. Please let us know how you get on.



#5 solabc16 OFFLINE  

solabc16

    Advanced Member

  • ForumMod
  • 1609 posts
  • Local time: 06:33 AM

Posted 11 January 2019 - 06:54 AM

Hello @silvaimages

 

I've updated some of the test systems here to Update4, and we haven't encountered any issues so far.

 

Are you still having an issue?

 

Best

- James



#6 rideekulous OFFLINE  

rideekulous

    Newbie

  • Members
  • 8 posts
  • Local time: 10:33 PM

Posted 12 January 2019 - 01:24 AM

I just updated to 6.2.1-23824 Update 4 and am having an issue with https (for Emby) only. I can access http just fine, but get a Secure connection failed, The connection to emby:8741 was interrupted while the page was loading message when accessing via https.

 

DSM 718+

 

I have the https port set to 8741, the only thing in the log is this;

Info HttpServer: Adding HttpListener prefix https://+:8741/

Edited by rideekulous, 12 January 2019 - 01:30 AM.


#7 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 113292 posts
  • Local time: 01:33 AM

Posted 12 January 2019 - 01:34 AM

Hi there, did you setup an SSL cert?



#8 rideekulous OFFLINE  

rideekulous

    Newbie

  • Members
  • 8 posts
  • Local time: 10:33 PM

Posted 12 January 2019 - 01:38 AM

Hi there, did you setup an SSL cert?


Yes, I have a LetsEncrypt cert. I checked the logs again and see that it is having issues with the cert though;

{{domain.tld}} is my registered domain name.
 
2019-01-11 21:12:52.698 Error App: Error loading cert from /volume2/TMP/cert/{{domain.tld}}.pfx
	*** Error Report ***
	Version: 3.5.3.0
	Command line: /var/packages/EmbyServer/target/server/EmbyServer.exe -package synology -programdata /var/packages/EmbyServer/target/var -ffmpeg /var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/ffmpeg/bin/ffprobe -restartexitcode 121
	Operating system: Unix 4.4.59.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: False
	Mono: 5.14.0.177 (tarball Sun Nov  4 20:48:29 UTC 2018)
	Processor count: 4
	Program data path: /var/packages/EmbyServer/target/var
	Application directory: /volume2/@appstore/EmbyServer/releases/3.5.3.0
	System.Security.Cryptography.CryptographicException: Unable to decode certificate. ---> Mono.Btls.MonoBtlsException: Failed to read certificate from data.

Edited by rideekulous, 12 January 2019 - 01:39 AM.


#9 rideekulous OFFLINE  

rideekulous

    Newbie

  • Members
  • 8 posts
  • Local time: 10:33 PM

Posted 12 January 2019 - 01:55 AM

My https issue is resolved, I re-exported the .pfx and restarted the Synology.

#10 solabc16 OFFLINE  

solabc16

    Advanced Member

  • ForumMod
  • 1609 posts
  • Local time: 06:33 AM

Posted 12 January 2019 - 06:43 AM

Thanks for the update @rideekulous.



#11 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 06:33 AM

Posted 12 January 2019 - 08:42 AM

You could try that, yes. Please let us know how you get on.

 

 

Hello @silvaimages

 

I've updated some of the test systems here to Update4, and we haven't encountered any issues so far.

 

Are you still having an issue?

 

Best

- James

 

Hi there

 

Just to let you know, that I couldn't resolve the issue so in the end I un-installed and then re-installed the Emby service.  Once re-installed the service run with no issues.  Its been running for a few days now and seems fine.

 

regards

Paul



#12 solabc16 OFFLINE  

solabc16

    Advanced Member

  • ForumMod
  • 1609 posts
  • Local time: 06:33 AM

Posted 12 January 2019 - 08:53 AM

Hello @silvaimages

 

Thanks for the update, appreciated. We'll keep an eye out for any similar reports.

 

Best

- James







Also tagged with one or more of these keywords: Synology, Update, DSM 6.2.1-23824 Update 4

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users