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Crash on resume

Technik

By Technik
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Technik

Technik 0

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Posted

Hello.

There is a problem with Emby Theater 1.0.44 on UE49MU6100. Some times when I resume a video the app hangs and won't respond to commands, and will crash when I press back button. There is outgoing traffic from the server when I press resume but than it stops. If I resume from the other device it plays ok, and if I rewind some time forward or backwards, than it resumes fine on TV.

Log.txt

Technik

Technik 0

Posted
  • Author
Posted

No, it's Direct Play, so there are no ffmpeg logs for when I watching from TV. But the are for when I opened video in browser to rewind. 

2019-01-08 21:27:21.054
Application version: 3.5.3.0

http://localhost:8096/emby/videos/6e416170c3e7fd3842ccfc206e1ec750/hls1/main/117.ts?DeviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzY4LjAuMzQ0MC4xMDYgU2FmYXJpLzUzNy4zNnwxNTM1Mzg1NjIwNjI1&MediaSourceId=6e416170c3e7fd3842ccfc206e1ec750&VideoCodec=h264&AudioCodec=mp3,aac&AudioStreamIndex=1&VideoBitrate=139360000&AudioBitrate=640000&PlaySessionId=1fb5666e4412450fa556f8902f75f771&api_key=ef9db1e197b54915b1adbd1f8b7183c6&TranscodingMaxAudioChannels=2&RequireAvc=false&Tag=8bfa7538235253e5be1d7e3e0b7d6718&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=51

{"Protocol":"File","Id":"6e416170c3e7fd3842ccfc206e1ec750","Path":"L:\\Movies\\10 Things I Hate About You (1999).mkv","Type":"Default","Container":"mkv,webm","Name":"10 Things I Hate About You (1999)","IsRemote":false,"ETag":"8bfa7538235253e5be1d7e3e0b7d6718","RunTimeTicks":58563950000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":true,"VideoType":"VideoFile","MediaStreams":[{"Codec":"h264","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"583/27956","Title":"Release for HDCLUB","VideoRange":"SDR","DisplayTitle":"720P H264","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"BitRate":11259662,"BitDepth":8,"RefFrames":1,"IsDefault":false,"IsForced":false,"Height":692,"Width":1280,"AverageFrameRate":23.9759865,"RealFrameRate":23.9759865,"Profile":"High","Type":"Video","AspectRatio":"1.85:1","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":41},{"Codec":"dts","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":"DTS 5.1 @ 1536 kbps","DisplayTitle":"Eng DTS 5.1","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":1536000,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Profile":"DTS","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"subrip","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Eng","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":2,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Level":0},{"Codec":"subrip","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"0/1","Title":"SDH","DisplayTitle":"Eng","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":3,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Level":0},{"Codec":"srt","Language":"rus","DisplayTitle":"Rus","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":4,"IsExternal":true,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":"L:\\Movies\\10 Things I Hate About You (1999).rus.srt"}],"Formats":[],"Bitrate":11259662,"RequiredHttpHeaders":{}}

User policy for Anton: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

C:\Users\Tuchkov\AppData\Roaming\Emby-Server\system\ffmpeg.exe -ss 00:11:42.000 -noaccurate_seek -i file:"L:\Movies\10 Things I Hate About You (1999).mkv" -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -copyts -vsync -1 -codec:a:0 libmp3lame -ac 2 -ab 384000  -f segment -max_delay 5000000 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 -start_at_zero -segment_time 6 -segment_time_delta -702 -individual_header_trailer 0 -break_non_keyframes 1 -segment_format mpegts -segment_list_type m3u8 -segment_start_number 117 -segment_list "C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3.m3u8" -y "C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3%d.ts"

ffmpeg version 4.0.1 Copyright (c) 2000-2018 the FFmpeg developers
  built with gcc 7.3.1 (GCC) 20180710
  configuration: --enable-gpl --enable-version3 --enable-sdl2 --enable-bzlib --enable-fontconfig --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libtheora --enable-libtwolame --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libzimg --enable-lzma --enable-zlib --enable-gmp --enable-libvidstab --enable-libvorbis --enable-libvo-amrwbenc --enable-libmysofa --enable-libspeex --enable-libxvid --enable-libaom --enable-libmfx --enable-amf --enable-ffnvcodec --enable-cuvid --enable-d3d11va --enable-nvenc --enable-nvdec --enable-dxva2 --enable-avisynth
  libavutil      56. 14.100 / 56. 14.100
  libavcodec     58. 18.100 / 58. 18.100
  libavformat    58. 12.100 / 58. 12.100
  libavdevice    58.  3.100 / 58.  3.100
  libavfilter     7. 16.100 /  7. 16.100
  libswscale      5.  1.100 /  5.  1.100
  libswresample   3.  1.100 /  3.  1.100
  libpostproc    55.  1.100 / 55.  1.100
Input #0, matroska,webm, from 'file:L:\Movies\10 Things I Hate About You (1999).mkv':
  Metadata:
    title           : 10 Things I Hate About You (1999) - Release for HDCLUB
    encoder         : libebml v1.3.3 + libmatroska v1.4.4
    creation_time   : 2019-01-07T18:16:48.000000Z
  Duration: 01:37:36.40, start: 0.000000, bitrate: 11259 kb/s
    Chapter #0:0: start 0.000000, end 344.469000
    Metadata:
      title           : 00:00:00.000
    Chapter #0:1: start 344.469000, end 754.128000
    Metadata:
      title           : 00:05:44.469
    Chapter #0:2: start 754.128000, end 951.284000
    Metadata:
      title           : 00:12:34.128
    Chapter #0:3: start 951.284000, end 1314.396000
    Metadata:
      title           : 00:15:51.284
    Chapter #0:4: start 1314.396000, end 1559.391000
    Metadata:
      title           : 00:21:54.396
    Chapter #0:5: start 1559.391000, end 1913.495000
    Metadata:
      title           : 00:25:59.391
    Chapter #0:6: start 1913.495000, end 2160.742000
    Metadata:
      title           : 00:31:53.495
    Chapter #0:7: start 2160.742000, end 2500.998000
    Metadata:
      title           : 00:36:00.742
    Chapter #0:8: start 2500.998000, end 3092.631000
    Metadata:
      title           : 00:41:40.998
    Chapter #0:9: start 3092.631000, end 3395.350000
    Metadata:
      title           : 00:51:32.631
    Chapter #0:10: start 3395.350000, end 3601.223000
    Metadata:
      title           : 00:56:35.350
    Chapter #0:11: start 3601.223000, end 3782.362000
    Metadata:
      title           : 01:00:01.223
    Chapter #0:12: start 3782.362000, end 3906.486000
    Metadata:
      title           : 01:03:02.362
    Chapter #0:13: start 3906.486000, end 4059.597000
    Metadata:
      title           : 01:05:06.486
    Chapter #0:14: start 4059.597000, end 4215.461000
    Metadata:
      title           : 01:07:39.597
    Chapter #0:15: start 4215.461000, end 4495.491000
    Metadata:
      title           : 01:10:15.461
    Chapter #0:16: start 4495.491000, end 4692.187000
    Metadata:
      title           : 01:14:55.491
    Chapter #0:17: start 4692.187000, end 5158.111000
    Metadata:
      title           : 01:18:12.187
    Chapter #0:18: start 5158.111000, end 5348.718000
    Metadata:
      title           : 01:25:58.111
    Chapter #0:19: start 5348.718000, end 5531.192000
    Metadata:
      title           : 01:29:08.718
    Chapter #0:20: start 5531.192000, end 5856.395000
    Metadata:
      title           : 01:32:11.192
    Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1280x692, SAR 1:1 DAR 320:173, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Metadata:
      title           : Release for HDCLUB
      BPS             : 9748070
      BPS-eng         : 9748070
      DURATION        : 01:37:36.318000000
      DURATION-eng    : 01:37:36.318000000
      NUMBER_OF_FRAMES: 140411
      NUMBER_OF_FRAMES-eng: 140411
      NUMBER_OF_BYTES : 7135975415
      NUMBER_OF_BYTES-eng: 7135975415
      _STATISTICS_WRITING_APP: mkvmerge v8.9.0 ('Father Daughter') 64bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v8.9.0 ('Father Daughter') 64bit
      _STATISTICS_WRITING_DATE_UTC: 2019-01-07 18:16:48
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-01-07 18:16:48
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s
    Metadata:
      title           : DTS 5.1 @ 1536 kbps
      BPS             : 1508997
      BPS-eng         : 1508997
      DURATION        : 01:37:36.395000000
      DURATION-eng    : 01:37:36.395000000
      NUMBER_OF_FRAMES: 549036
      NUMBER_OF_FRAMES-eng: 549036
      NUMBER_OF_BYTES : 1104660432
      NUMBER_OF_BYTES-eng: 1104660432
      _STATISTICS_WRITING_APP: mkvmerge v8.9.0 ('Father Daughter') 64bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v8.9.0 ('Father Daughter') 64bit
      _STATISTICS_WRITING_DATE_UTC: 2019-01-07 18:16:48
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-01-07 18:16:48
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:2(eng): Subtitle: subrip
    Metadata:
      BPS             : 60
      BPS-eng         : 60
      DURATION        : 01:35:24.302000000
      DURATION-eng    : 01:35:24.302000000
      NUMBER_OF_FRAMES: 1192
      NUMBER_OF_FRAMES-eng: 1192
      NUMBER_OF_BYTES : 43567
      NUMBER_OF_BYTES-eng: 43567
      _STATISTICS_WRITING_APP: mkvmerge v8.9.0 ('Father Daughter') 64bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v8.9.0 ('Father Daughter') 64bit
      _STATISTICS_WRITING_DATE_UTC: 2019-01-07 18:16:48
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-01-07 18:16:48
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:3(eng): Subtitle: subrip
    Metadata:
      title           : SDH
      BPS             : 72
      BPS-eng         : 72
      DURATION        : 01:37:15.538000000
      DURATION-eng    : 01:37:15.538000000
      NUMBER_OF_FRAMES: 1541
      NUMBER_OF_FRAMES-eng: 1541
      NUMBER_OF_BYTES : 52892
      NUMBER_OF_BYTES-eng: 52892
      _STATISTICS_WRITING_APP: mkvmerge v8.9.0 ('Father Daughter') 64bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v8.9.0 ('Father Daughter') 64bit
      _STATISTICS_WRITING_DATE_UTC: 2019-01-07 18:16:48
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-01-07 18:16:48
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream mapping:
  Stream #0:0 -> #0:0 (copy)
  Stream #0:1 -> #0:1 (dts (dca) -> mp3 (libmp3lame))
Press [q] to stop, [?] for help
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3117.ts' for writing
Output #0, segment, to 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3%d.ts':
  Metadata:
    encoder         : Lavf58.12.100
    Stream #0:0: Video: h264 (High), yuv420p(progressive), 1280x692 [SAR 1:1 DAR 320:173], q=2-31, 23.98 fps, 23.98 tbr, 90k tbn, 23.98 tbc
    Stream #0:1: Audio: mp3 (libmp3lame), 48000 Hz, stereo, fltp, 384 kb/s
    Metadata:
      encoder         : Lavc58.18.100 libmp3lame
frame=  179 fps=0.0 q=-1.0 size=N/A time=00:11:47.68 bitrate=N/A speed=1.41e+03x    
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3.m3u8.tmp' for writing
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3118.ts' for writing
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3.m3u8.tmp' for writing
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3119.ts' for writing
frame=  344 fps=342 q=-1.0 size=N/A time=00:11:54.59 bitrate=N/A speed= 711x    
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3.m3u8.tmp' for writing
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3120.ts' for writing
frame=  519 fps=345 q=-1.0 size=N/A time=00:12:01.91 bitrate=N/A speed= 480x    
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3.m3u8.tmp' for writing
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3121.ts' for writing
frame=  673 fps=335 q=-1.0 size=N/A time=00:12:08.46 bitrate=N/A speed= 363x    
[segment @ 00000266f25ee340] Opening 'C:\Users\Tuchkov\AppData\Roaming\Emby-Server\programdata\transcoding-temp\7871829f7d68120b453be725b6bb22d3.m3u8.tmp' for writing
frame=  747 fps=335 q=-1.0 Lsize=N/A time=00:12:11.46 bitrate=N/A speed= 328x    
video:42833kB audio:1219kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown 
SamES

SamES 954

Posted
Posted

I think I might have seen something like this once before, but have never been able to recreate it.

 

Do you have a file it happens consistently on?

 

Unless it is throwing an error of some kind there may not be much we can do.

Technik

Technik 0

Posted
  • Author
Posted

I think I might have seen something like this once before, but have never been able to recreate it.

 

Do you have a file it happens consistently on?

 

Unless it is throwing an error of some kind there may not be much we can do.

 

Steps to recreate:

 

1. Open video in android app or on another TV.

2. Rewind or watch some time.

3. Then resume playback on Samsung TV.

4. It will hang and crash.

SamES

SamES 954

Posted
Posted

Are you saying this happens with every file?

Technik

Technik 0

Posted
  • Author
Posted

Not with every, I now tried it on 12 different files, and only 4 of them crashed. 

SamES

SamES 954

Posted
Posted

I think you should recheck this when we get a new version released from Samsung

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