无法下载opensubtitles的字幕， can not download any subtitle in emby server

[solabc16 379]

Thanks for the feedback @@DutchDK, that is certainly something we've considered and could be a factor.

 

Open Subtitles is using Cloudflare as their CDN, which adds another dimension.

 

Best

- James

[solabc16 379]

Hello @@Zatchmok

 

Is Open Subtitles support still working correctly for you, since switching to the beta release?

 

Appreciate logs if possible, to help us troubleshoot and get to the bottom of it : https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs

 

Best

- James

[gubin521 0]

@@solabc16 I come back, I am willing to try the beta please let me know how to update my emby server.  

I don't think the problem is in ISP since Plex is working well with subtitle download from opensubtitles in the same NAS.

[solabc16 379]

Hello All

 

I've been discussing this with Open Subtitles and with the help of community members here, we've made some progress.

 

The end point 'api.opensubtitles.org' should be being delivered exclusively by Cloudflare's CDN.

 

However, in certain cases we're not seeing the expected IP addresses being returned in response to DNS queries.

 

These are the currently published records :-

 

 

If you are having this problem, please can you reply here the IP address returned when you try to 'ping' the host 'api.opensubtitles.org' and also the DNS server(s) you are using.

 

You don't have to do this from your NAS, you can do it from any machine as long as it's using the same ISP and DNS servers.

 

Please feel free to PM me if you don't want to post this information publicly.

 

FYI @@postboy99

 

Best

- James

[gubin521 0]

I tried ping api.opensubtitles.org from my PC and what i got as below:

 

C:\Users\admin>ping api.opensubtitles.org

 

正在 Ping api.opensubtitles.org [104.25.131.104] 具有 32 字节的数据:

来自 104.25.131.104 的回复: 字节=32 时间=155ms TTL=54

来自 104.25.131.104 的回复: 字节=32 时间=156ms TTL=54

来自 104.25.131.104 的回复: 字节=32 时间=154ms TTL=54

来自 104.25.131.104 的回复: 字节=32 时间=157ms TTL=54

 

104.25.131.104 的 Ping 统计信息:

    数据包: 已发送 = 4，已接收 = 4，丢失 = 0 (0% 丢失)，

往返行程的估计时间(以毫秒为单位):

    最短 = 154ms，最长 = 157ms，平均 = 155ms

 

 

My PC ipconfig:

   DNS 服务器  . . . . . . . . . . . : 101.198.198.198

                                       192.168.2.1

 

 

as I said before, emby server (PC version) is working well in my PC. but even I set the same network configuration in NAS, it still can not download subtitles from opensubtitles

Edited January 26, 2019 by gubin521

[Luke 37045]

Thanks @@gubin521. Unfortunately as @@solabc16 outlined above, it's a bit more complicated than that.