Video won't play

[jhs39 13]

I had a video file of a movie that I watched a couple of times without any problems.  I got a higher quality version of the same movie so I added the HD file to my library and removed the SD file.  The HD file would not open.  I removed the HD file and put the SD file that I had previously played back but now that file won't open either--it's like there's an error stored somewhere in the cache and Media Browser thinks it's the same file that it couldn't play.  To test my theory I swapped that file out with a third copy from a completely different source.  That file would not open either.  I tried rebooting the server but that did no good.  What do I need to do to clear Media Browser so it will allow me to play one of the versions of this file?  

 

I am using MediaBrowser Version 3.0.5211.41935 on my computer and MediaBrowser++ on my computer.

 

If you need anything else let me know. 

 

Joe 

transcode-edccdeb5-1fc7-48b7-8d38-4832a0b9d294.txt

transcode-dd3c5a0e-5d01-4041-8294-cf043121e967.txt

transcode-ceee869e-3da9-4e23-99f5-b79e92b9638b.txt

transcode-155329e7-ded8-414d-92eb-cceb9c5c8f66.txt

transcode-5871dd60-a1b2-44f7-b8bf-4de8dcc3c166.txt

server-63533462400.txt

Edited April 19, 2014 by jhs39

[Luke 40070]

Happy to help but please see http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/