neik 837 Posted August 4, 2018 Share Posted August 4, 2018 (edited) Hi guys, I am having a choppy image with a Huawei Mate 10 Lite and 1080p content (no matter what bitrate). It looks like the (HW) decoder can't keep up with the stream. 720p and SD content plays fine. I tried to pull the logs on the Smartphone but wasn't able to find the folder described over here: https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/ Anything you guys need to trouble shoot this, just let me know. Thanks! €dit: I will add a small video which shows the problem. €dit2: Here it is -> https://1drv.ms/v/s!AoPn9ceb766mgb1lChDjA4oOp9AwpQ Btw.. Stats for Nerds said it was direct playing using libmpv. Edited August 4, 2018 by neik 2 Link to comment Share on other sites More sharing options...
Luke 37065 Posted August 5, 2018 Share Posted August 5, 2018 Can you provide the media info from the web app? thanks. Link to comment Share on other sites More sharing options...
neik 837 Posted August 5, 2018 Author Share Posted August 5, 2018 (edited) This is the media info of one of the files causing this issue: Video Title 1080P H264 Codec H264 AVC Yes Profil High Level 4.1 Auflösung 1920x1080 Seitenverhältnis 16:9 Interlaced No Bildrate 23.9760246 Bitrate 13229 kbps Bit-Tiefe 8 bit Pixelformat yuv420p Ref Frames 1 NAL 4 Container mkv Audio Title Ger Dolby Digital 5.1 Default Sprache ger Codec AC3 Darstellung 5.1 Kanäle 6 ch Bitrate 384 kbps Sample-Rate 48000 Hz Voreinstellung Yes Audio Title Eng DTS 5.1 Default Sprache eng Codec DTS Profil DTS Darstellung 5.1 Kanäle 6 ch Bitrate 1536 kbps Sample-Rate 48000 Hz Voreinstellung Yes Untertitel (Subs) Title Ger Default Sprache ger Codec SUBRIP Voreinstellung Yes Erzwungen No Extern No In the meantime I tried to enable remux for the user but as it is direct playing it didn't change anything. €dit: @@Luke, do you think using the latest beta could help solving the issue? Edited August 5, 2018 by neik Link to comment Share on other sites More sharing options...
Luke 37065 Posted August 6, 2018 Share Posted August 6, 2018 No it won't. And if you drop the bitrate to make it transcode, you're saying it's fine? Link to comment Share on other sites More sharing options...
neik 837 Posted August 6, 2018 Author Share Posted August 6, 2018 (edited) Didn't try to transcode. If you are referring to this... 720p and SD content plays fine. ...then what I meant was that DVDRIP's (SD content) and some anime stuff I have in 720p play fine. As far as I can narrow this down it doesn't seem to be bitrate related. This also ended up with a choppy image and has a way lower bitrate: Video Title 1080P H264 Codec H264 AVC Yes Profil High Level 4.1 Auflösung 1368x1040 Seitenverhältnis 4:3 Interlaced No Bildrate 25 Bitrate 3714 kbps Farbraum bt709 Bit-Tiefe 8 bit Pixelformat yuv420p Ref Frames 1 NAL 4 Container mkv Audio Title Jpn Dolby Digital stereo Sprache jpn Codec AC3 Darstellung stereo Kanäle 2 ch Bitrate 192 kbps Sample-Rate 48000 Hz Voreinstellung No Untertitel (Subs) Title Ger Default Sprache ger Codec SUBRIP Voreinstellung Yes Erzwungen No Extern No Audio Title Ger Dolby Digital stereo Default Sprache ger Codec AC3 Darstellung stereo Kanäle 2 ch Bitrate 192 kbps Sample-Rate 48000 Hz Voreinstellung Yes @@Luke, any idea what is going on here? Edited August 7, 2018 by neik Link to comment Share on other sites More sharing options...
neik 837 Posted August 9, 2018 Author Share Posted August 9, 2018 @@Luke, your thoughts on this? Link to comment Share on other sites More sharing options...
Luke 37065 Posted August 9, 2018 Share Posted August 9, 2018 Unfortunately I'm not sure yet. We could always try disabling hardware acceleration for your device although that could end up causing other problems. Link to comment Share on other sites More sharing options...
neik 837 Posted September 8, 2018 Author Share Posted September 8, 2018 @@Luke, have been quite busy the last couple of weeks. If you could provide an apk I would be glad to give it a try. Thanks! Link to comment Share on other sites More sharing options...
davelane85 0 Posted September 9, 2018 Share Posted September 9, 2018 I have what looks like the same issue with my Honor 9 Lite, which is also made by Hauwei All my 1080p movies play in what looks like slow motion, if I set the max video quality to any 720p presets they play fine Let me know if you would like any logs to investigate this further Link to comment Share on other sites More sharing options...
revengineer 125 Posted September 9, 2018 Share Posted September 9, 2018 This issue does not seems device specific, I just encountered it on a Moto G5S today with version 3.0.15. The android app has had significant issues for almost a year now. If keep trying new versions once in a while only to always fall back to v2.9.76, which is the last version that seems to be working without issues for me. I side-load a self signed the apk so the app does not get updated accidentally while I am on travel. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted September 12, 2018 Share Posted September 12, 2018 "Bildrate" seems to be a typo above. Link to comment Share on other sites More sharing options...
neik 837 Posted September 17, 2018 Author Share Posted September 17, 2018 @@Luke, would you mind giving us an update on this, please? Thanks! Link to comment Share on other sites More sharing options...
Luke 37065 Posted September 18, 2018 Share Posted September 18, 2018 We're looking into it, thanks. Link to comment Share on other sites More sharing options...
neik 837 Posted October 3, 2018 Author Share Posted October 3, 2018 This issue does not seems device specific, I just encountered it on a Moto G5S today with version 3.0.15. And it doesn't seem to be SoC specific either. Yours has a Snapdragon 430 while the Mate 10 Lite and the Honor 9 Lite of @@davelane85 have a Kirin 659. Unfortunately I'm not sure yet. We could always try disabling hardware acceleration for your device although that could end up causing other problems. @@Luke, I really do not wanna rush but my uncle who this smartphone belongs keeps asking me when this will work. In this quote you stated we could try disabling HW accel., would you mind provide an apk for me to test this? Link to comment Share on other sites More sharing options...
Luke 37065 Posted October 12, 2018 Share Posted October 12, 2018 We'll have a new update out soon. As soon as that happens, then I can make you a test build based on that. Thanks. 1 Link to comment Share on other sites More sharing options...
teddybear75 11 Posted November 11, 2018 Share Posted November 11, 2018 (edited) I have same problem with Huawei Mediapad 5. Choppy when playing direct, but when i change to lower bitrate (720p 4mbit) it plays okay. I would like to play at higher bitrate and resolution though. Thanks for looking into it. Any updates? Edited November 11, 2018 by teddybear75 Link to comment Share on other sites More sharing options...
neik 837 Posted November 11, 2018 Author Share Posted November 11, 2018 Yeah, would be great if we could have a look at this, Luke! Link to comment Share on other sites More sharing options...
Luke 37065 Posted November 11, 2018 Share Posted November 11, 2018 Please try the next update to the app as it will have updated video player libraries. Thanks. 1 Link to comment Share on other sites More sharing options...
davelane85 0 Posted November 15, 2018 Share Posted November 15, 2018 I have the latest version from the play store (3.0.21) and am still getting this issue Link to comment Share on other sites More sharing options...
neik 837 Posted November 15, 2018 Author Share Posted November 15, 2018 We will have to wait till the next release. 3.0.21 was already released when Luke posted his last post. :-) Link to comment Share on other sites More sharing options...
teddybear75 11 Posted December 22, 2018 Share Posted December 22, 2018 Hi Still no new app update? Im still having issues on my Mediapad M5 Im considering buying lifetime premiere account, but this issue is the dealbraker for me. Hope it gets fixed soon.... Link to comment Share on other sites More sharing options...
Luke 37065 Posted December 22, 2018 Share Posted December 22, 2018 Hi, please try version 3.0.26+ of the app, which is slowly starting to roll out. Please let me know if that makes a difference. Thanks. Link to comment Share on other sites More sharing options...
Byolock 0 Posted December 22, 2018 Share Posted December 22, 2018 At least for me the issue still persists with everything above 720p/1080p 4Mbps on Huawei MediaPad M5 Lite after updating to 3.0.26. Link to comment Share on other sites More sharing options...
Luke 37065 Posted December 23, 2018 Share Posted December 23, 2018 At least for me the issue still persists with everything above 720p/1080p 4Mbps on Huawei MediaPad M5 Lite after updating to 3.0.26. Can you provide a copy of the media info from the web app for one of these files? thanks. Link to comment Share on other sites More sharing options...
Byolock 0 Posted December 23, 2018 Share Posted December 23, 2018 Of course : One Mediafile: Media Info Video Title 1080p H264 Codec H264 AVC Yes Profile High Level 41 Resolution 1456x1080 Aspect ratio 4:3 Anamorphic No Interlaced No Framerate 25 Bitrate 10,308 kbps Bit depth8 bit Pixel format yuv420p Ref frames1 NAL 4 Container mkv Audio Title Ger Dolby Digital stereo Default Language ger Codec AC3 Layout stereo Channels2 ch Bitrate 384 kbps Sample rate 48,000 Hz Default Yes Audio TitleEng Dolby Digital stereo Language eng Codec AC3 Layout stereo Channels2 ch Bitrate 384 kbps Sample rate 48,000 Hz Default No And another : Video Title 1080p H264 Codec H264 AVC Yes Profile High Level 41 Resolution 1916x800 Aspect ratio 2.40:1 Anamorphic No Interlaced No Framerate 23.976 Bitrate 5,557 kbps Color primaries bt709 Color space bt709 Color transfer bt709 Bit depth 8 bit Pixel format yuv420p Ref frames 1 NAL 4 Container mkv Size 4335 MB Audio Title Ger Dolby Digital stereo Default Language ger Codec AC3 Layout stereo Channels 2 ch Bitrate 192 kbps Sample rate 48,000 Hz Default Yes Audio TitleEng Dolby Digital 5.1 Language eng Codec AC3 Layout 5.1 Channels 6 ch Bitrate 384 kbps Sample rate 48,000 Hz Default No Link to comment Share on other sites More sharing options...
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