jonci Posted July 20, 2018 Share Posted July 20, 2018 I try to login with IOS APP but it show Connection Failure but it is work when using ios web browser. I attached the log file for your checking. Thanks! log.txt Link to comment Share on other sites More sharing options...
Luke Posted July 20, 2018 Share Posted July 20, 2018 Are you running a reverse proxy? Link to comment Share on other sites More sharing options...
jonci Posted July 22, 2018 Author Share Posted July 22, 2018 Are you running a reverse proxy? Yes, you mean the OpenDNS I setup in my router? I try to remove the opendns in my router but it show up the same Connection Failure. Link to comment Share on other sites More sharing options...
Luke Posted July 22, 2018 Share Posted July 22, 2018 How about at home inside your lan network, using a lan address? Link to comment Share on other sites More sharing options...
jonci Posted November 25, 2018 Author Share Posted November 25, 2018 How about at home inside your lan network, using a lan address? No, Cannot connect for using lan address. I think this is the problem on my ios device before because my family member can connect it via app. However, it look like all of our iso device have the same issue right now. It can connect to the login page but when i try in the password and pass logon. It show the connect error for my first post and it only happen for the ios app. others way , no issue. Thanks! Link to comment Share on other sites More sharing options...
Luke Posted November 25, 2018 Share Posted November 25, 2018 What screen are you logging into? In other words is this Emby Connect? Link to comment Share on other sites More sharing options...
jonci Posted November 26, 2018 Author Share Posted November 26, 2018 What screen are you logging into? In other words is this Emby Connect? Using lan address, not emby connect Link to comment Share on other sites More sharing options...
Luke Posted November 26, 2018 Share Posted November 26, 2018 On the please sign in screen, what did you click? Link to comment Share on other sites More sharing options...
jonci Posted November 26, 2018 Author Share Posted November 26, 2018 (edited) On the please sign in screen, what did you click? Use Guest Account and type in the password and sign in. then connection error. But I use the same iphone and do the same step in safari then it works Edited November 26, 2018 by jonci Link to comment Share on other sites More sharing options...
Luke Posted November 26, 2018 Share Posted November 26, 2018 So on sign in, it gives you connection failure? As a test, can you try entering the wrong password? Thanks. Link to comment Share on other sites More sharing options...
jonci Posted November 27, 2018 Author Share Posted November 27, 2018 So on sign in, it gives you connection failure? As a test, can you try entering the wrong password? Thanks. Same connection failure screen shown for wrong password. Link to comment Share on other sites More sharing options...
Luke Posted November 27, 2018 Share Posted November 27, 2018 Are you using a reverse proxy? Link to comment Share on other sites More sharing options...
Luke Posted November 27, 2018 Share Posted November 27, 2018 Oh wait I see the problem in your server log, nevermind. Did you by chance go back and forth between the beta and the stable release? Link to comment Share on other sites More sharing options...
jonci Posted November 27, 2018 Author Share Posted November 27, 2018 Oh wait I see the problem in your server log, nevermind. Did you by chance go back and forth between the beta and the stable release? I am now using the latest version in Asustor App Center. If simply install the apk package in Asustor Center, I can go back to any version. Link to comment Share on other sites More sharing options...
Luke Posted November 27, 2018 Share Posted November 27, 2018 Well that's not what I asked. Have you been going back and forth between different versions? Link to comment Share on other sites More sharing options...
jonesci Posted November 28, 2018 Share Posted November 28, 2018 Well that's not what I asked. Have you been going back and forth between different versions? This is Jonci... I reset my password but cannot login with the new one. so use the other account. Sorry... got it now. Yes, I did it for my previous issue. Thanks! https://emby.media/community/index.php?/topic/53875-server-will-auto-shutdown-when-i-try-to-connect-with-https/ Link to comment Share on other sites More sharing options...
Luke Posted November 28, 2018 Share Posted November 28, 2018 Ok, if you go to the beta, you cannot go backwards to stable and that's why you're having a problem here. You'll need to either go back to the beta, or make a fresh start with the stable release. Thanks. Link to comment Share on other sites More sharing options...
jonesci Posted November 28, 2018 Share Posted November 28, 2018 Ok. Thanks! Is there any way I can easy export all the setting, metadata And import them back for the fresh start? Link to comment Share on other sites More sharing options...
Luke Posted November 28, 2018 Share Posted November 28, 2018 Backing up Emby Server. Link to comment Share on other sites More sharing options...
jonesci Posted December 1, 2018 Share Posted December 1, 2018 Backing up Emby Server. Above link back to this post... Btw, I try to remove this app in Asustor Portal, restart the NAS and then install it again. The problem still here....... Anyway to "real" remove the app in Asustor? After reinstall the app in Asustor, all the setting and metadata is still remain in the NAS. Or I can fix the issue without a fresh start? Link to comment Share on other sites More sharing options...
Luke Posted December 1, 2018 Share Posted December 1, 2018 Sorry I have corrected the link. Unfortunately that is the way Asustor works. You'd have to uninstall and then manually delete the server's data folder, if that's what you want to do. Link to comment Share on other sites More sharing options...
jonesci Posted December 2, 2018 Share Posted December 2, 2018 (edited) Sorry I have corrected the link. Unfortunately that is the way Asustor works. You'd have to uninstall and then manually delete the server's data folder, if that's what you want to do. Thanks Luke! Do you know where is the server's data folder in Asustor? Is that save in different location? I try to rename the below emby folder to emby_backeup folder as backup and reinstall the emby server then i am not longer login again the server. Edited December 2, 2018 by jonesci Link to comment Share on other sites More sharing options...
Luke Posted December 2, 2018 Share Posted December 2, 2018 It is printed at the top of the server log, so just start up the server, then head to the logs section in the dashboard and view the current log. Link to comment Share on other sites More sharing options...
jonesci Posted February 11, 2019 Share Posted February 11, 2019 It is printed at the top of the server log, so just start up the server, then head to the logs section in the dashboard and view the current log. I remove all folder and uninstall the app and restart the emby. it is no longer can connection to emby anymore...... This site can’t be reachedrefused to connect. Search Google for 8096 ERR_CONNECTION_REFUSED Link to comment Share on other sites More sharing options...
Luke Posted February 11, 2019 Share Posted February 11, 2019 I would suggest checking out our connection troubleshooter: https://github.com/MediaBrowser/Wiki/wiki/Connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks. Link to comment Share on other sites More sharing options...
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