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Connection Failure with IOS APP


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#1 jonci OFFLINE  

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Posted 20 July 2018 - 11:08 AM

I try to login with IOS APP but it show Connection Failure but it is work when using ios web browser. I attached the log file for your checking. Thanks!

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#2 Luke OFFLINE  

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Posted 20 July 2018 - 12:45 PM

Are you running a reverse proxy?

#3 jonci OFFLINE  

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Posted 22 July 2018 - 01:29 AM

Are you running a reverse proxy?

Yes, you mean the OpenDNS I setup in my router? I try to remove the opendns in my router but it show up the same Connection Failure.



#4 Luke OFFLINE  

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Posted 22 July 2018 - 01:42 AM

How about at home inside your lan network, using a lan address?



#5 jonci OFFLINE  

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Posted 25 November 2018 - 10:51 AM

How about at home inside your lan network, using a lan address?

No, Cannot connect for using lan address.

 

I think this is the problem on my ios device before because my family member can connect it via app. However, it look like all of our iso device have the same issue right now. 

 

It can connect to the login page but when i try in the password and pass logon. It show the connect error for my first post and it only happen for the ios app. others way , no issue. Thanks!



#6 Luke OFFLINE  

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Posted 25 November 2018 - 02:56 PM

What screen are you logging into? In other words is this Emby Connect?



#7 jonci OFFLINE  

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Posted 26 November 2018 - 01:30 AM

What screen are you logging into? In other words is this Emby Connect?

Using lan address, not emby connect

 

5bfb84e036a20_IMG_0065.png

5bfb84ec90094_IMG_0066.png



#8 Luke OFFLINE  

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Posted 26 November 2018 - 01:32 AM

On the please sign in screen, what did you click?



#9 jonci OFFLINE  

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Posted 26 November 2018 - 04:24 AM

On the please sign in screen, what did you click?

Use Guest Account and type in the password and sign in. then connection error.

But I use the same iphone and do the same step in safari then it works

 

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Edited by jonci, 26 November 2018 - 04:25 AM.


#10 Luke OFFLINE  

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Posted 26 November 2018 - 01:40 PM

So on sign in, it gives you connection failure?

 

As a test, can you try entering the wrong password? Thanks.



#11 jonci OFFLINE  

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Posted 26 November 2018 - 10:23 PM

So on sign in, it gives you connection failure?

 

As a test, can you try entering the wrong password? Thanks.

Same connection failure screen shown for wrong password.



#12 Luke OFFLINE  

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Posted 27 November 2018 - 01:39 AM

Are you using a reverse proxy?



#13 Luke OFFLINE  

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Posted 27 November 2018 - 01:40 AM

Oh wait I see the problem in your server log, nevermind. Did you by chance go back and forth between the beta and the stable release?



#14 jonci OFFLINE  

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Posted 27 November 2018 - 05:40 AM

Oh wait I see the problem in your server log, nevermind. Did you by chance go back and forth between the beta and the stable release?

I am now using the latest version in Asustor App Center. If simply install the apk package in Asustor Center, I can go back to any version.



#15 Luke OFFLINE  

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Posted 27 November 2018 - 12:32 PM

Well that's not what I asked. Have you been going back and forth between different versions?



#16 jonesci OFFLINE  

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Posted 27 November 2018 - 10:59 PM

Well that's not what I asked. Have you been going back and forth between different versions?

 

This is Jonci... I reset my password but cannot login with the new one. so use the other account.

Sorry... got it now. Yes, I did it for my previous issue. Thanks!

 

https://emby.media/c...ect-with-https/



#17 Luke OFFLINE  

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Posted 28 November 2018 - 01:35 AM

Ok, if you go to the beta, you cannot go backwards to stable and that's why you're having a problem here. You'll need to either go back to the beta, or make a fresh start with the stable release. Thanks.



#18 jonesci OFFLINE  

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Posted 28 November 2018 - 02:36 AM

Ok. Thanks! Is there any way I can easy export all the setting, metadata And import them back for the fresh start?



#19 Luke OFFLINE  

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Posted 28 November 2018 - 12:41 PM

Backing up Emby Server.



#20 jonesci OFFLINE  

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Posted 30 November 2018 - 09:16 PM

Above link back to this post... Btw, I try to remove this app in Asustor Portal, restart the NAS and then install it again. The problem still here.......

Anyway to "real" remove the app in Asustor? After reinstall the app in Asustor, all the setting and metadata is still remain in the NAS.

Or I can fix the issue without a fresh start?






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