Ace of Space 2 Posted June 21, 2018 Posted June 21, 2018 Hello,I have the problem in Germany, the television has the right time, including summer citation adjustment. (GMT +1 winter / GMT + 2 summer)Unfortunately, the time in Emby is always 9 hours after.Say if the TV in the EPG displays 20 clock, it is in the Emby app just 11 clockMaybe someone has an idea?
Ace of Space 2 Posted June 21, 2018 Author Posted June 21, 2018 Hi, i have Thies Problem in this TV Models: Samsung UE55MU6179 Samsung UE75MU6179 Gruß Jan
FrostByte 5185 Posted June 21, 2018 Posted June 21, 2018 Just wanted to say I saw something similar on my 2018 TV until DST started here in the US. Emby was always off by 1 hour while the TV displayed the correct time. Which is odd because you would think if it was off by an hour it would be during DST. Anyhow, it's correct now and shows the same time as the TV. I remember the old third party Samsung app had similar issues and cmcg ended up just adding some sort of clock offset in the settings because everyone's clock was off differently and the fix for one was different than the fix for another. For instance some devices you had to set the difference between you and GMT and other devices you set your time zone and checked if you wanted it to automatically adjust for DST which caused issues when he ran the function which returned the time.
FrostByte 5185 Posted June 22, 2018 Posted June 22, 2018 (edited) Is there any chance that Ace of Space's problem of it being off by so much is related to him changing his region? I assume he did so since he's in Germany. Though you would think that it would still return the same time the TV displays. Edited June 22, 2018 by FrostByte
invertedknife 13 Posted July 10, 2018 Posted July 10, 2018 We may have to just not show the clock anymore. i get incorrect time if i turn off the tv while the app is open and then turn it back on after a while. once i exit the app and open it again the correct time will show.
Luke 38525 Posted July 10, 2018 Posted July 10, 2018 Thanks for the info. We'll test that scenario out.
af2k 2 Posted July 13, 2019 Posted July 13, 2019 I seem to have run into the same issue. The clock seems to show US time and is off by -7 hours, when it's actually 11:00 the Emby app shows 4:00. This issue is with version .61 installed via app store and .62 installed via USB (because not available in the app store). The TV was bought in Germany and the SmartHub region was changed a few times, most recently to the US region to be able to install Emby. However, I don't live in Germany so I don't have a German timezone either. Tizen itself, and all other 3rd party apps, show correct time, just Emby doesn't. This is pretty bad as it removes a lot of functionality, especially for Live TV. Model: QE75Q7FNA (2018) Software Version: T-KTM2DEUC-1260.8 Is there any hope to have this solved?
FrostByte 5185 Posted July 13, 2019 Posted July 13, 2019 Have you changed the region to the location you're at currently? Is the LiveTV time still off? 1
af2k 2 Posted July 13, 2019 Posted July 13, 2019 I didn’t try this yet. I’ll try to set it to the local region for testing purpose in a few hours and will report back if this influences the clock of Emby. If yes it may give a hint for devs to were the issue may lay in. But I’ll need the US region back as all my accounts/apps are US. 1
af2k 2 Posted July 14, 2019 Posted July 14, 2019 (edited) Emby's clock is showing now the right time. After changing the internet service region from US to the local one the installed Emby app disappeared. Re-installing the app via USB and starting it still showed the wrong US time. However, power cycling the TV set and then starting the Emby app finally did the trick and the time is correct now. I did power cycle the TV set before already with US region and tried other stuff, but the time was still wrong. It seems like Emby does not (only) take the System time, but somehow is pulling the Internet Service Region information as well. Edited July 14, 2019 by af2k
FrostByte 5185 Posted July 14, 2019 Posted July 14, 2019 So we need Luke/SamES to ignore the region and just use the local time to fix LiveTV? That way the time would be correct even for those who want to change their region like you. 1
af2k 2 Posted July 14, 2019 Posted July 14, 2019 It seems that way. Also other apps seem to do it as they don’t have clock issues.
kingy444 111 Posted January 4, 2020 Posted January 4, 2020 Same issue here in Australia where we have 'Daylight Savings' making the clocks go forward and back twice a year. As a result Emby Tizen is showing as 1 hour out all the time. I've checked the system time and Emby must be trying to adjust the time itself (respecting the system time as above seems the easiest option) With the times being out it means predictions for show ends are also out which is my main issue
Luke 38525 Posted January 5, 2020 Posted January 5, 2020 Samsung has told us that the apis we're relying on can't be trusted and that we have to produce our own mechanism for time from outside the app. So we'll have to figure out something there.
SamES 955 Posted January 6, 2020 Posted January 6, 2020 The issue is that when apps request the region and timezone it is automatically based on the IP geolocation, it is not possible to get the timezone set in the TV settings. This is a problem if you have a dynamic address from your ISP and it is reporting the wrong location.
mgworek 124 Posted February 13, 2020 Posted February 13, 2020 (edited) Did you guys fix this or did Samsung do something? All week the time has been correct. My wife even had to ask me "Is that the correct time, cause you know it doesn't always work." heh. I didn't see anything in release notes. Edited February 13, 2020 by mgworek
mgworek 124 Posted February 13, 2020 Posted February 13, 2020 We haven't done anything for this yet. Weird. Maybe I am just lucky this week. Wait no, I spilled an extra large coffee on me today. If it continues to work I will mention it next week.
SamES 955 Posted February 13, 2020 Posted February 13, 2020 (edited) The time is based on geolocation of your IP address. If you have a dynamic IP address from your provider then you may have been switched to one with a location record in your time zone. If it is static, the ISP may have updated the records based on your location, which can take a while to filter through to all the location providers. I'm not sure which provider Samsung uses. Try doing a location search on your public IP on a few sites and see where it is located. If the time goes back to being incorrect, do a search again and see which sites are reporting a difference. Try these and try and determine which is most correct in each case and give some feedback. https://db-ip.com (Press search in top-right corner - This site claims to have Samsung as a 'happy customer') https://tools.keycdn.com/geo https://www.ip2location.com/demo https://whatismyipaddress.com/ip-lookup Edited February 13, 2020 by SamES
mgworek 124 Posted February 13, 2020 Posted February 13, 2020 The time is based on geolocation of your IP address. If you have a dynamic IP address from your provider then you may have been switched to one with a location record in your time zone. If it is static, the ISP may have updated the records based on your location, which can take a while to filter through to all the location providers. I'm not sure which provider Samsung uses. Try doing a location search on your public IP on a few sites and see where it is located. If the time goes back to being incorrect, do a search again and see which sites are reporting a difference. Try these and try and determine which is most correct in each case and give some feedback. https://db-ip.com (Press search in top-right corner - This site claims to have Samsung as a 'happy customer') https://tools.keycdn.com/geo https://www.ip2location.com/demo https://whatismyipaddress.com/ip-lookup The problem is normally after a few days, the time stays the same within app. My bad, I guess I posted in a wrong thread. this one is about the time working but wrong. There were other threads about the time not changing. Sorry.
mgworek 124 Posted February 3, 2021 Posted February 3, 2021 Just thought I would ask if there has been any progress in fixing the time issue. Thanks.
Luke 38525 Posted February 3, 2021 Posted February 3, 2021 2 hours ago, mgworek said: Just thought I would ask if there has been any progress in fixing the time issue. Thanks. Not yet, sorry. Samsung has confirmed to us that it's a platform defect.
galilrage 1 Posted March 4, 2021 Posted March 4, 2021 why not just create a setting in the app where someone can either choose their timezone, or GMT +/- hours. This way it shouldn't be dependant on anything on the TV, or the IP address 1
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