WMC won't start mp4 movies

[Trichard123 0]

Hello!

 

After the last most recent auto-update of Emby for Media Center, I started having a problem with just the Mp4 movies, but not the TV episodes.  I press the Play button on the menu and get a dark screen.  When I move my mouse I see the control buttons on the bottom of the screen (Stop, Play, Record, etc) but no time length indicator.  The Play button displays the || pause like the movie is playing.  I press the square Stop button which takes me back to the movie info page and buttons, then I get the spinning wheel and the page goes dark and the time indicator appears and the movie starts up.  This is an annoyance, but at least I can get them to play.

 

I have uninstalled/reinstalled E-WMC and the server both.  I am still getting that small hang on the movies so far.  TV episodes run right away.  These are all the same MP4's I have for over a year or more.

 

Any ideas?

[Luke 38803]

Hi there, can you please attach the Emby for WMC log? You can learn how to do that here:

https://emby.media/community/index.php?/topic/793-how-to-report-a-problem/

 

Thanks.

[Trichard123 0]

Sorry I was out of town.  Here are the log files.  I checked again and only the movies hang on start until I press Play and Then Stop....I hear the tone and the movie starts.

LOGS.zip

[ebr 15426]

Okay, there are 162 logs in that zip .

 

Can we please see one log that demonstrates the problem and a description of exactly what you did (and what you played) in the app and what happened?

 

Thanks.

[Trichard123 0]

The one ending bf51.log is the one with the hang for Beauty and the Beast (just as a test) and it did hang.  I have to press Play then Stop to get the video going.  I looked at the log (Near the end) and why it was referencing Cinderella I have no idea.

MBClassic-31520184c94181e7883461db5ade42da64fda56.log

MBClassic-3152018fb62b996fdfc448ca68e9c374d21bf51.log

MBClassic-31520184243df7377624ce581ca51026577b48f.log

Edited June 2, 2018 by Trichard123

[ebr 15426]

Hi.  It appears you have Cinema Mode turned on and it is trying to play a trailer before the movie and it is that trailer that does not play properly.  Then you skip by it and the movie plays.

[Trichard123 0]

Thank you!  That fixed it.  I have a question on the Diamond theme.  I have an option to see weather, but I don't see it when selected and I have the zip and info entered.  Any ideas?

[ebr 15426]

I'm afraid I'm unfamiliar with Diamond at this point.  Does it show properly in Chocolate?

[Trichard123 0]

It's OK - I didn't see it in Chocolate or any of the old ones.  Not a problem, just glad to get my movies back on.