Jump to content


Photo

Paid to unlock iPhone. Hasn't unlocked iPad

iPhone iPad Restore Purchase

Best Answer Luke , 12 May 2018 - 05:15 PM

A new update went out today can you let me know if that makes any difference? It shouldn't but I just want to confirm.

 

What version of iOS is the iPad on?

Go to the full post


  • Please log in to reply
7 replies to this topic

#1 Matthew Binns OFFLINE  

Matthew Binns

    Advanced Member

  • Members
  • 31 posts
  • Local time: 11:36 AM

Posted 08 May 2018 - 03:16 PM

I've just paid the £4.99 to unlock playback on my iPhone. All is well.

 

However I've just tried playback on my iPad (same Apple ID) and it isn't allowing playback.

 

The three options it's giving me is Emby Premiere Monthly £4.99, Unlock £4.99 and Restore Purchase.

 

If I click restore purchase and click I purchased this app nothing happens.

 

I've tried uninstalling the app and re-sinstalling to no avail.

 

Thanks in advance.



#2 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 134225 posts
  • Local time: 06:36 AM

Posted 08 May 2018 - 03:24 PM

On the iPad do you have any parental controls set to block store access? This will prevent validation from working if that is the case. Thanks.

#3 Matthew Binns OFFLINE  

Matthew Binns

    Advanced Member

  • Members
  • 31 posts
  • Local time: 11:36 AM

Posted 08 May 2018 - 03:47 PM

In-App Purchases are enabled. I have no restrictions.

 

Still not working.


Edited by Matthew Binns, 09 May 2018 - 07:36 AM.


#4 Matthew Binns OFFLINE  

Matthew Binns

    Advanced Member

  • Members
  • 31 posts
  • Local time: 11:36 AM

Posted 09 May 2018 - 11:46 AM

Anything else I can try?



#5 Matthew Binns OFFLINE  

Matthew Binns

    Advanced Member

  • Members
  • 31 posts
  • Local time: 11:36 AM

Posted 12 May 2018 - 12:39 PM

Guess thats a no then  :(



#6 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 134225 posts
  • Local time: 06:36 AM

Posted 12 May 2018 - 05:15 PM   Best Answer

A new update went out today can you let me know if that makes any difference? It shouldn't but I just want to confirm.

 

What version of iOS is the iPad on?


  • Matthew Binns likes this

#7 Matthew Binns OFFLINE  

Matthew Binns

    Advanced Member

  • Members
  • 31 posts
  • Local time: 11:36 AM

Posted 12 May 2018 - 06:13 PM

iOS 11.3.1

 

Now working - thank you  :D



#8 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 134225 posts
  • Local time: 06:36 AM

Posted 12 May 2018 - 06:47 PM

That's very strange, but thanks for the feedback.


  • Matthew Binns likes this





Also tagged with one or more of these keywords: iPhone, iPad, Restore Purchase

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users