Jump to content


Photo

Unable to play 4K

4K UHD Samsung HP Gen8

Best Answer Luke , 13 April 2018 - 05:30 PM

Hi, this is 10-bit hevc, does your TV support that? It's transcoding on the server but your server is unable to convert it fast enough to be playable.

Go to the full post


  • Please log in to reply
3 replies to this topic

#1 brendanf91 OFFLINE  

brendanf91

    Newbie

  • Members
  • 5 posts
  • Local time: 01:10 AM

Posted 13 April 2018 - 05:25 PM

Hello, i am having problems streaming 4K content from my HP Gen8 server to my Samsung 4K TV (UE55HU8500). TV and server are both connect to my router by network cables. The format of the 4K content is HEVC, whenever i try to stream from my TV i get an error "No compatible streams currently available". I have attached the server logs, please can you advise what the issue could be? 

Attached Files


Edited by brendanf91, 13 April 2018 - 05:26 PM.


#2 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 138256 posts
  • Local time: 08:10 PM

Posted 13 April 2018 - 05:30 PM   Best Answer

Hi, this is 10-bit hevc, does your TV support that? It's transcoding on the server but your server is unable to convert it fast enough to be playable.


  • brendanf91 likes this

#3 brendanf91 OFFLINE  

brendanf91

    Newbie

  • Members
  • 5 posts
  • Local time: 01:10 AM

Posted 13 April 2018 - 05:40 PM

Hi, this is 10-bit hevc, does your TV support that? It's transcoding on the server but your server is unable to convert it fast enough to be playable.

 

Thanks for the quick response! I don't believe my TV supports 10 bit hevc so i guess thats the problem! Cheers Luke.



#4 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 138256 posts
  • Local time: 08:10 PM

Posted 13 April 2018 - 05:45 PM

Right, your TV doesn't support it, and your server can't convert it quickly enough. So for this file your best bet is to convert ahead of time before you want to play it.


  • brendanf91 likes this





Also tagged with one or more of these keywords: 4K, UHD, Samsung, HP Gen8

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users