Fire Tv, emby app with various problems

[CarlosLima 150]

A client has reported several types of errors when accessing my emby server, using the emby app on their Fire Tv.
Among the most common errors is the lock after 5 minutes of playback and yesterday he was trying to watch a movie and this message came up:
"Too many errors. Giving up"

Thank you in advance for your attention, I have found that 6 clients use the emby application on Fire Tv.

 

Note:
Using the same Fire Tv with the SILK BROWSER web browser does not occur any problem to watch the emby server.

[Luke 39008]

Hi there, please discuss an example and see how to report a media playback issue:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

Thanks.