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Posted

Hey there everyone

 

I'm having trouble playing HEVC content on my daughter's Galaxy Tab A 8.0" (SM-T350). It direct plays the content, however the display is unwatchable, jumpy and mostly just artefact blocking, which the audio plays fine. I'm assuming the device cannot play the content (1080p HEVC, 7.1 DTS-MA), but I cannot find a way to force it to transcode either of the streams.

 

Is there a setting somewhere I can use to force transcoding? I tried setting up a profile under the transcoding settings, however regardless of what I set it always direct played. Not sure if that's just the wrong place to configure transcoding, or if I'm just doing it wrong.

 

Thanks 

Posted

Hi there, we don't currently have a setting for this but its' a good idea to add in the future. Until then, the only way would be to reduce the in-app quality setting to a value that is lower than the bitrate of the video that you're trying to play.

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