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Emby having problems with AVI files

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#1 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 02:46 PM

My Emby Server will not play AVI files on any device. I have played back the files on my PC to confirm they work. This does not happen to every AVI file I have, just some ones from an old TV show called COACH. The Audio is mp3, and maybe that is an issue?

 

Tell me what logs are needed, where I find them, and how to post them and I will.

 

This is the first thing I have come across that Emby will not play. I am very thankful as a "plexile" to have emby, but this one little issue is driving me crazy!



#2 Luke OFFLINE  

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Posted 08 January 2018 - 02:51 PM

Hi there, can we please look at an example? please attach the information requested in how to report a media playback issue. thanks !



#3 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 03:09 PM

Here. I hope this helps. Please let me know anything else I need to do.

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#4 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 03:11 PM

Here are some more files. I found 3 seasons of the show on a torrent in MKV format, so my fix for now will be to redownload everything in another format or just play it on PLEX for the time being.

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#5 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 03:12 PM

As always, if you need something else or need it in another format let me know.



#6 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 03:14 PM

The last of the logs, I think.

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#7 ryandavidg OFFLINE  

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Posted 08 January 2018 - 03:29 PM

Instead of "downloading in a different format", have you considered using something like MKVToolnix to convert these files to MKV? It's just a remux not a reencode so it's quick and you aren't losing any quality. If I have problems with old AVI or MP4 files that's the first thing I do, and in most cases it fixes the problem.


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#8 Luke OFFLINE  

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Posted 08 January 2018 - 03:38 PM

can you provide a sample avi for testing? thanks.



#9 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 03:42 PM

No, I have not thought of that. I went ahead and downloaded the program while I have the other download going. What is the quick and easy way to do this (because the original files are probably VHS quality at best).



#10 ryandavidg OFFLINE  

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Posted 08 January 2018 - 03:51 PM

No, I have not thought of that. I went ahead and downloaded the program while I have the other download going. What is the quick and easy way to do this (because the original files are probably VHS quality at best).

 

- Start MKVToolnix

- Click on "add source file" at the bottom of the screen

- Untick any audio or sub tracks you don't need (useful if you've ripped a Bluray or DVD and ended up with audio tracks in other languages you don't need, you can also change default tracks using the drop-downs)

- Change the destination file details if required

- Click on "start multiplexing" at the bottom of the screen

 

Done. A very useful program which I use often, just note that it always outputs MKV files, whatever the input container.



#11 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 03:52 PM

How do I cut these video files down to size? The videos are around 200MB I think.

 

Also, I find it wierd that it isn't EVERY AVI file I have, but just some.

 

Anyhow, I will gladly upload a file IF I can figure out how.



#12 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 04:06 PM

Did a google search and figured it out (how to cut a video file with a free program) on my own!

 

 

"Error You aren't permitted to upload this kind of file"



#13 Luke OFFLINE  

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Posted 08 January 2018 - 04:06 PM

Can you zip it up? thanks.



#14 Luke OFFLINE  

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Posted 08 January 2018 - 04:06 PM

Or use dropbox, google drive, etc.



#15 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 04:06 PM

can you provide a sample avi for testing? thanks.

 

Give me permissions, and I can cut as many samples or episodes as you like.



#16 ebr ONLINE  

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Posted 08 January 2018 - 04:08 PM

Give me permissions, and I can cut as many samples or episodes as you like.

 

Hi.  Just zip it or use something like dropbox or google.



#17 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 04:08 PM

Thanks for the heads up. I am going to try and zip the file and send it.

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#18 Arkieboy72472 OFFLINE  

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Posted 08 January 2018 - 04:40 PM

- Start MKVToolnix

- Click on "add source file" at the bottom of the screen

- Untick any audio or sub tracks you don't need (useful if you've ripped a Bluray or DVD and ended up with audio tracks in other languages you don't need, you can also change default tracks using the drop-downs)

- Change the destination file details if required

- Click on "start multiplexing" at the bottom of the screen

 

Done. A very useful program which I use often, just note that it always outputs MKV files, whatever the input container.

I tried that and it turned a folder's worth of files into just one file. That damn program is complicated. I need a ELI5 version of directions for converting a whole seasons worth of AVIs into a whole seasons worth of MKVs



#19 Luke OFFLINE  

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Posted 09 January 2018 - 01:04 AM

Ok, we're looking into it, thanks.



#20 Luke OFFLINE  

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Posted 09 January 2018 - 01:09 AM

@Waldonnis this is an interesting one because it occurs when trying to stream copy both the video and audio and output with hls.

 

I think the video stream needs to be transcoded but making this decision is a little tricky. What I'm leaning towards right now is not allowing h264 stream copy from an avi container when the AVC flag is NO. These kinds of blanket bans are always difficult though because inevitably someone will come out of the woodwork and complain about the transcoding.







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