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microsoft ehome receiver not working properly in win 10

remote ehome wmc receiver win 10

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#1 braddles69 OFFLINE  

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Posted 14 December 2017 - 12:04 AM

Hey guys, This is not so much an emby problem, just looking for any expert advice from the community.

I have a HTPC that was running Win 7, and used a Fusion Dvico remote (plugged into USB port) for control of my WMC, and also Emby.

After upgrading, finally to Win 10, I have a curious but not unheard of problem, that when the HTPC is turned on, the remote IR receiver driver is not automatically loaded.

Simply unplugging it for 1-2 seconds resolves the issue as the USB Input device driver is then correctly installed, and bingo, I can use my Logitech Harmony for full remote facilities.

I have researched a fair bit and have tried the following:-

1) regedit all USB devices and "ForceHCResetOnResume"

2) use a $5 USB hub controller from the mobo usb ports, and plug the remote receiver into one of these ports

3) tried all different USB ports on the mobo

4) used MCEStandby Tool (which also tries the ForceHCResetOnResume)

 

Still no go, any guru out there who has experience with this issue?

On some occassions, windows will install "Dvico Remocon V1.00" driver, but on most occassions it seems to just go for "USB Input Device".

Any thoughts?

Thanks Brad



#2 jachin99 OFFLINE  

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Posted 14 December 2017 - 01:58 PM

You can try here http://www.eventghos...php?f=13&t=9785. A few other ideas are that if your resuming from sleep you could configure your USB port to not sleep - this is also mentioned around those forums- or if your turning your PC all the way off and all the way on you could somehow attempt to control the order and times at which your drivers are loaded.

#3 Senna OFFLINE  

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Posted 14 December 2017 - 02:48 PM

@braddles69 Which driver version is showing up in Win10 for your infrared eHome receiver ?

 

Here on Win10 Pro I have 10.0.16299.15



#4 braddles69 OFFLINE  

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Posted 19 December 2017 - 04:55 PM

@Senna, yes I have the same drivers loaded. Problem is they are not loaded  on start, I have to unplug the USB cable and then replug to get the remote recognised.

 

@jachin99, thanks for the info I tried eventghost, and can see and add the Dvico fusion remocon v1.00 plugin, but again when I start the htpc, shows plugin, but must unplug/replug to get working.

I find eventghost quite confusing, can see events being logged, but don't really understand what adding the plugin does.

 

Seems like such a simple problem but for a HTPC it is quite annoying to have to physically unplug/replug every time I start the PC.

Thanks Brad



#5 Senna OFFLINE  

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Posted 19 December 2017 - 07:13 PM

@braddles69, you could check your usb devices and controllers with this tool, to see if something isn't right:

http://www.uwe-siebe...treeview_e.html



#6 jachin99 OFFLINE  

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Posted 19 December 2017 - 09:18 PM

Adding the plugin enables EG to read input from your remote. EG itself is just a kind of input output device running in software on your PC. Whatever you decide on your best bet might be to to configure your PC to not let your USB ports sleep. Support for that is also on the EG forums but in a nutshell there are three separate places on your PC you might have to disable this. I believe this is a windows limitation in terms of how will does go in and out of sleep

#7 braddles69 OFFLINE  

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Posted 19 December 2017 - 09:55 PM

Hi, thanks for the help guys, I have checked the power state in windows and made sure to deselect usb selective sleep, and here is ascreenshot of event ghost when pc is powered on and fails to find hid

 

https://1drv.ms/i/s!...18TZKkuG2703fk7

 

Thanks



#8 braddles69 OFFLINE  

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Posted 19 December 2017 - 09:57 PM

Abd this is after unplugging and replugging in usb

 

https://1drv.ms/i/s!...2DUhxTZuNf_GyHy

 

Thanks



#9 jachin99 OFFLINE  

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Posted 19 December 2017 - 10:19 PM

From: http://eventghost.ne....php?f=2&t=9940

"The issue is not with EG (technically) It is with windows. Specifically with how windows handles it's power state changes and notifications of the programs when this state changes.

When windows goes into Sleep/Hibernate/Standby basically any kind of a lower power consumption state this issue will arise. When windows goes into one of these states it will power down your devices and notify the programs.

These 2 things happen at the same time. but depending on how many applications you have running and what order you started them in is going to make this a ghost problem. it will sometimes happen and sometimes not. Also the speed of your computer has to deal with it as well. But essentially what is happening is the devices are getting powered down before EG gets the notification of the power state change. If you have EG as one of the first things to run you will be less likely to have this problem. Not 100% guarantee tho. So EG sees the devices get unplugged and then the computer goes into a low power state.

When the computer resumes the same thing happens with the devices power being turned back on and the applications being told to start running again.
In some cases the devices will get plugged back in (powered on) before EG resumes so it never sees the devices get added. so it thinks they are still removed from the system. This is the reason why they stop working in EG.

The fix. Buy a faster computer.. and run less programs, and don't have so many devices...

LOL... nah.. I'm joking.

What we need to do is to adjust the power settings. specifically for USB. this is done in 3 places.. the first place being the BIOS of your computer. now this I am not going to be able to give you simple instruction to many variations out there. But poke about you will find the settings.

The second place is Power Options in the control panel. We want to change the Power Profile (Plan). You will need to Create a power plan and you can select any of the 3 options. these are templates. when done with creating it you will want to change the plan settings. in little tiny print you will see Change advanced power settings. You will need to change any and all setting in here that are related to the USB make sure anything that is trying to manage or turn off power or suspend power is turned off.

The 3rd place is in the device manager. this again is one you are going to have to poke about a bit. But you will want to cruz through all of the devices in the Universal Serial Bus Controllers section do to the properties of each item. if you see a power management tab click on it and make sure that the Allow the computer to turn off this device to save power is unchecked.

doing this will ensure that when you PC goes to sleep or standby it will not turn off the power to the USB devices. this will ensure that the devices are present all the time.

If this is not working for you then drop a line and we can walk through and find out what is causing the issue."

If need be start a thread over there. The Emby forums are great but EG forums might be a little better in your case

#10 Senna OFFLINE  

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Posted 19 December 2017 - 10:20 PM

Maybe this could be of help, my report from USBtree view for the receiver for comparison.

 

Edit: And to add to that, mine is connected to an old powered genuine usb2 hub and just as jachin99 describes perfectly, its setup that when PC goes to sleep or hibernate, the hub remains powered and is not being cut off from power.

Attached Files


Edited by Senna, 19 December 2017 - 10:34 PM.


#11 braddles69 OFFLINE  

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Posted 19 December 2017 - 11:02 PM

Thanks guys, appreciate the help and ideas, have checked the device manager and made sure all power saving features for usb hubs are off, couldn't find any power management issues related to usb settings in the bios (just enabled or disabled), and have checked my power options in windows and made sure that selective usb sleep is off, strange behaviour when I open usbtree viewer, the hub that is the issue, (regardless of location), frequently, shows red symbol on it and then goes beserk trying to connect...this even shows in event ghost

 

https://1drv.ms/i/s!...2IjU7y8X6YNYT41

 

 

 

https://1drv.ms/i/s!...2MjXNt_jguFSZZj

 

 

 makes me think it could even be a mobo or the actual receiver power issue...?


Edited by braddles69, 19 December 2017 - 11:05 PM.


#12 jachin99 OFFLINE  

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Posted 19 December 2017 - 11:10 PM

Have you disabled power management in BIOS?

#13 braddles69 OFFLINE  

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Posted 19 December 2017 - 11:30 PM

yes...just really annoying...trying to track down this when it worked fine in win 7, upgrade to win 10 and a core function of my htpc...becomes shit...;)



#14 braddles69 OFFLINE  

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Posted 19 December 2017 - 11:50 PM

so I found this using my device id and google, 

 

https://github.com/M...moteReceiver.cs

 

 

would there be a way for me to use this plugin? maybe with event ghost?

Thanks



#15 braddles69 OFFLINE  

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Posted 20 December 2017 - 03:51 AM

Thanks for the help guys, appreciate it, but it was doing my head in trying to track down such a simple problem, so in the end I swapped out the Dvico card and receiver for a Videomate E750 card that I had in my office pc, it has dual tuners and...an integrated ir receiver, after installing the drivers it just worked...had to remap my logitech harmony to the new remote, but much easier than tracking down a usb power problem...

thanks again for the input and goodnight,

Cheers Brad



#16 braddles69 OFFLINE  

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Posted 21 December 2017 - 07:17 PM

New problem, moved to new post. Thanks


Edited by braddles69, 22 December 2017 - 01:18 AM.






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