after upgrading I have lost everything on client

[keithterrill 2]

I following the prompting on the server dashboard to upgrade.


 

 

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Download

• x64

Install

dpkg -i emby-server-deb_3.2.35.0_amd64.deb

Run Setup Wizard

Visit http://localhost:8096

 

Then I went into my client and found




I tried to scan, then re-scan the libraries. I then deleted them and re-added them. I deleted my user and re-added the user.

Nothing changed. I still had nothing.

I checked the owner and rights of the library files.

Nothing had changed. It was still the same.

So, I then attempted to post this so I could get some help. But, when I attached my logs the browser hung. So, I will attach them after I post this.

At this time, I have no idea how to continue short of uninstalling everything and reinstalling. That is normally not a good option.
 

[keithterrill 2]

Here are logs for the day in question.

server-63644993391.txt

server-63644990010.txt

server-63644985344.txt

server-63644984984.txt

server-63644984961.txt

server-63644945840.txt

server-63644945836.txt

[Luke 38493]

Hi there @@keithterrill, do your libraries show up in Emby library setup?

[thecag 2]

I'm seeing the same thing on my 3.2.35.0 Windows Home Server 2011 box. Worked fine on Sunday, but yesterday none of my media showed up. I have both local and remote shares that are available on my network and the content do show up when I add a new library. What is also odd is that all my media show up under the Metadata Manager and I'm able to update titles. Not able to currently attach any server logs.

[ebr 15337]

Hi.  Please confirm in User Access configuration that your users have access to the libraries.

[keithterrill 2]

Hi.  Please confirm in User Access configuration that your users have access to the libraries.

 

The UAC is found in Microsoft Window. I am using Linux Mint 17.3 and Linux Mint 18.2. The Server resides on the 17.3.

 

emby is a group. The users are members of the group emby.

 

As you can see here the Library folder the Users have complete rights to all, the Group has Execute and Read rights, and Others have only Execute rights.

 

 

As you can see here the Folders in the Library, the Users have complete rights to all, the Group has Execute and Read rights, and Others have only Execute rights.

 

 

Ditto for the individual media folders, for example my movies.

 

 

 

So, to convert that Microsoft question into a Linux question.... as far as I can tell, my users have access.

[keithterrill 2]

Hi there @@keithterrill, do your libraries show up in Emby library setup?

Yes, I can see all of the folders in the Library Setup.

[Luke 38493]

What I would do is check the library access section for your emby users. Make sure they have access to the libraries. Please let us know if this helps. Thanks.

[thecag 2]

Bingo ebr and Luke! All my users had lost their library access. I feel silly for not checking that. Thanks!!

[Luke 38493]

Thanks for the feedback.

[dcook 274]

Why would users lose access to libraries as result of a Emby server update? 

Is this normal?

[Luke 38493]

Why would users lose access to libraries as result of a Emby server update? 

Is this normal?

 

No, this isn't normal, it is a one time situation affecting only a limited number of installations. Thanks.

[dcook 274]

@@Luke can you let me know what Emby Server version is causing this issue as I will stop auto update until its resolved. 

All of my users have specific library access settings and I don't want to lose that.

Edited October 31, 2017 by dcook

[ebr 15337]

@@Luke can you let me know what Emby Server version is causing this issue as I will stop auto update until its resolved. 

All of my users have specific library access settings and I don't want to lose that.

 

You aren't going to lose anything permanently.  You just may have to re check those libraries in the user configuration.

[dcook 274]

I understand but I would prefer not to have to check settings of a dozen users if I can turn off auto update until its fixed.

Which version has this bug?

[Luke 38493]

I understand but I would prefer not to have to check settings of a dozen users if I can turn off auto update until its fixed.

Which version has this bug?

 

Check your server config xml file. Does it have a value called EnableLocalizedGuids? If so, then what is the value? thanks.

[dcook 274]

@@Luke where is that file located?

[keithterrill 2]

What I would do is check the library access section for your emby users. Make sure they have access to the libraries. Please let us know if this helps. Thanks.

 

I believe that the users have access.

 

[Luke 38493]

As a test, can you try just re-saving those permissions by clicking save? thanks.

[StudioTan 2]

I believe I'm having a similar or related issue.  Everything was fine last night, tonight when I try to use Emby I'm only seeing Trailers and Collections and Collections is empty.

 

I see the libraries in the server manager and users have access to all libraries.  I hit Save again just in case.

 

Server is Version 3.2.35.0

[keithterrill 2]

As a test, can you try just re-saving those permissions by clicking save? thanks.

 

I did that, and no change.

 

I then thought I would restart the server. Attempting to do that from the dash board just caused the browser to hang.

 

I then attempted to shut the server down from the command line.

 

 

It did not stop the service.

 

Using htop I was able to kill each emby pid until it wasn't running.

 

Now it will not start.

 

start: Rejected send message, 1 matched rules; type="method_call", sender=":1.351" (uid=1003 pid=20470 comm="start emby-server ") interface="com.ubuntu.Upstart0_6.Job" member="Start" error name="(unset)" requested_reply="0" destination="com.ubuntu.Upstart" (uid=0 pid=1 comm="/sbin/init")

Edited November 1, 2017 by keithterrill

[keithterrill 2]

I did not want to...

nothing was working...

so...

I did the age old last resort thing...

 

I deleted all of embyserver and purged all of the emby system files.

 

I did not delete any of the actual library media files.

 

Then I installed the emby again.

 

Then I recreated my user(s) and hooked my library in.

 

Now it works.

 

I am still testing to see if this really is the system we are going to use. Not sure now.

[nickyrat 2]

Same thing happened to me today when I upgraded. Freaked me out!

 

I looked at my libraries, and the "shared network paths" had disappeared from each of my libraries. I re-added them, and suddenly all of my folders showed up again.

[StudioTan 2]

Everything is suddenly back. Didn't do anything else.

[nairnmonster 5]

What I would do is check the library access section for your emby users. Make sure they have access to the libraries. Please let us know if this helps. Thanks.

This was the fix for me, had to go in as the user then into users. For some reason, it wouldn't show as just admin.

 

Thanks