No subtitles IOS App but ok with Web Interface

[thibaut129 0]

Hi,

 

I have a little problem. When I watch a movie  with Emby app I have a choice for subtitles but no subtitle appear when I choose. But when I see the same movie with a web interface (with safari on my phone) the subtitle works.

 

 

Do you have any idea ? 

 

 

Thanks 

 

 

 

server-63636019200.txt

ffmpeg-directstream-7bd6ab73-8a70-4c32-9934-da3c32921df4.txt

[Luke 39870]

Not sure. I have been testing subtitles quite a bit recently and haven't seen any problems. Can you provide a sample video for testing? Thanks !

[Luke 39870]

Before doing so though please try that same video in the app a second time. Thanks.

[thibaut129 0]

Ok after some tests with other movies I have this bug only with my iPad (iOS 9.3.5) with my iPhone this is work (iOS 10.3.2)

[thibaut129 0]

Any idea ?

[Luke 39870]

Yes I recall this for iOS 9. It is due to an some defect. It is possible for us to work around it, but have you considered moving to iOS 10? It is at nearly 90 percent market share now.

[thibaut129 0]

My iPad can't upgrade too old. This is bad for me ^^.

 

Thanks for you answer !

[Luke 39870]

hi @@thibaut129, we'll add the workaround for ios9 back in the next update to the app. thanks !

[partimers 0]

Sorry to bump an old topic, but is this supposed to be fixed now? I have tested some movies on my old iPad Mini (iOS 9) and no subtitles (they work ok on the webapp and on my Android TV app).

[Luke 39870]

Sorry to bump an old topic, but is this supposed to be fixed now? I have tested some movies on my old iPad Mini (iOS 9) and no subtitles (they work ok on the webapp and on my Android TV app).

 

hi @@partimers, yes this is resolved. We're sorry to hear about your issue. Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[Luke 39870]

I can't reproduce any problems in the mobile app, but nonetheless the next version of the app will  have an all-new video player that will improve the playback experience considerably:

 

https://emby.media/community/index.php?/topic/57242-150-new-video-player/

 

Thanks.

[thibaut129 0]

Bug not resolve for me. 

 

I am waiting the next version 

 

Thank you for your work Luke

Edited April 4, 2018 by thibaut129

[Luke 39870]

Please try again with the next release of the app, thanks.

[Luke 39870]

Emby for iOS 1.5 has been released with the new video player, wake on lan, and more. Enjoy.

[feilonguu 0]

The Emby for iOS 1.5 still have this bug  (iOS 9.3.3) ，and the safari browser still cannot display Chinese subtitles when playing the same movie，Chinese subtitles can be displayed in the chrome browser.

I will be waiting the next version.

[Luke 39870]

The Emby for iOS 1.5 still have this bug  (iOS 9.3.3) ，and the safari browser still cannot display Chinese subtitles when playing the same movie，Chinese subtitles can be displayed in the chrome browser.

I will be waiting the next version.

 

Are you not able to update iOS?