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Emby Server randomly stops working


Arelion
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Arelion

Hi guys,

I'm worthless at Linux overall but trying to learn more and more so bear with me in this case and I barely know how to read the log file either so ...... >.>

 

My issue is that my Emby-server randomly just stops working on my Ubuntu 17.04.
I try to run "sudo service emby-server start" when it stops working but that doesn't help so I have to restart my whole server.
​I have my shares mapped via fstab if that helps anything but I guess this isn't the issue as the same shares have been used by Plex earlier and worked like a charm.

My Emby server is like 2 weeks old and I have had it updated 2 times I think but no update solved it.

 

I have attached a Log-file that I took right after I restarted my server.

 

Any help I can get is much appreciated!

 

Log.txt

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There's a large number of 404's coming from the moviedb. we'll resolve that for the next release. let's see if that takes care of the issue. thanks.

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negativzeroe

@@Luke can you take a look at these logs and tell me why it just goes down all the time? This is a group server that was installed alongside Plex and literally everyone else that uses the server (probably 6 people) have completely switched to Plex because they will constantly try to open the site and it's down. This is on top of performance issues such as taking forever to load a page of movies, or taking forever for the movie to actually load once you hit play...

 

Edit, I should note, this has been ongoing since we built the server probably 8 months ago. I've been running the Windows version of the server for about 2 years with actual no issues, which is why I recommended Emby as the medium in the first place.

server-63629798399.txt

server-63629893447.txt

Edited by negativzeroe
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Your log also contains a mention of a file sharing violation, and this should be resolved for the next release. So I'd also suggest re-evaluating with that. Thanks !

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negativzeroe

File sharing violation? How did that get triggered?

 

Edit, found it but how does that affect the system IO, I figured that would just sit in the directory and only pull when that particular file is accessed?

Edited by negativzeroe
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Arelion

 

There's a large number of 404's coming from the moviedb. we'll resolve that for the next release. let's see if that takes care of the issue. thanks.

 

 

Today I found out that the server had crashed again.

​Again I could logon to the Ubuntu server without any issues and I ran "sudo services emby-server status" and it said that it was active.

​But I still couldn't access the Emby server without restarting the whole Ubuntu server.

Log.txt

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There are some TLS issues there related to https. when this happens does it accept http traffic? the next release will bump the mono version to 4.8.1 which has a revamped TLS stack that now supports TLS 1.2.

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Arelion

There are some TLS issues there related to https. when this happens does it accept http traffic? the next release will bump the mono version to 4.8.1 which has a revamped TLS stack that now supports TLS 1.2.

 

Sounds good :)

 

I have to wait until the server crash again if I should check the http thing, so getting back about that.

 

Thanks for all the work you are doing and so far you have a really good support here on the forum :)

Keep it up!

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  • 2 weeks later...
Arelion

Can you please describe what "doesn't work" means? Thanks !

 

Sorry but it's the same thing as before, when the server have crashed and I try to enter it via my browser it just loads but nothing happens, it's just a white page. As soon as I restart the whole Ubuntu machine, it works again.

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Are you sure you tried http? All I see in this log is https. Thanks !

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Arelion

Are you sure you tried http? All I see in this log is https. Thanks !

 

Forgot that I used "Report HTTPS as external address" ticked in... guess I have to wait for it to crash again.

Think I'm just gonna do a full reinstallation of it instead, guess that will be faster since I have nu clue what to test :(

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I would suggest updating the mono runtime to 4.8.1, although if you reinstall I think our latest install package will handle that now.

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Arelion

Have unchecked "Report HTTPS as external address" and updated Mono.

Server crashed again and I couldn't access Emby either via https or http.

 

Have attached a new log file.

Log.txt

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Hi @@Arelion, you updated mono to the new 5.0. That is a little too new at this point and we haven't certified it for use with Emby yet. 4.8.1 is our recommended version. Thanks !

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