Scan media library

[Luke 37094]

Please remove all plugins. I know you said that didn't fix it, but it will make the logs smaller and easier to debug. Thanks.

[Koleckai Silvestri 1150]

In your current log, the system can't find any of your files. It finds links but can't find the actual files. Either you're pointing to the wrong location or the MBS user doesn't have the permissions it needs when the scan starts.

[steve1977 67]

Findings links, but not the actual files is because I removed those drives from the library, but the movies had been previously scanned, so are still there. I believe this is intended behavior and not a bug?

 

Let me remove all plugins (except XBMC plugin, which I will need for NFO files) and give it another try.

[steve1977 67]

It still "freezes" even after removing all plugins except the XBMC one.

 

The log is always hard to post as it includes thousands of lines from the movies that are in the library, but whose drives have been removed to isolate the issue. For example: 

 

2014-04-12 22:14:57.1297 Warn - BaseItem: Unable to find linked item at path \\my-IP\E\Movie Name (2010) [720p bluray]\Movie name (2010).mkv

 

How can I delete the movies from my library and maybe also the cache? Is this actually intended behavior or a bug?

 

Once this is resolved, let me get you a new log for my original issue.

Edited April 13, 2014 by steve1977

[steve1977 67]

I now did a complete fresh install after deleting all traces from MBS. Did not install any plugins and only added one single drive. Unfortunately, it is still stuck. Please see below log file:

 

https://www.paste.to/GVaw39pk

[Luke 37094]

if you put this url into your browser, does it work?

 

http://api.themoviedb.org/3/configuration?api_key=f6bd687ffa63cd282b6ff2c6877f2669

 

and this one

 

http://api.themoviedb.org/3/movie/24756?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers&language=en&include_image_language=af,sq,gsw,am,ar,hy,as,az,ba,eu,be,bn,bs,br,bg,ca,zh,co,hr,cs,da,prs,dv,nl,en,et,fo,fil,fi,fr,fy,gl,ka,de,el,kl,gu,ha,he,hi,hu,is,ig,id,iu,iv,ga,xh,zu,it,ja,kn,kk,km,qut,rw,sw,kok,ko,ky,lo,lv,lt,dsb,lb,mk,ms,ml,mt,mi,arn,mr,moh,mn,ne,nb,nn,oc,or,ps,fa,pl,pt,pa,quz,ro,rm,ru,sah,smn,smj,se,sms,sma,sa,gd,sr,nso,tn,si,sk,sl,es,sv,syr,tg,tzm,ta,tt,te,th,bo,tr,tk,uk,hsb,ur,ug,uz,vi,cy,wo,ii,yo,null

[steve1977 67]

if you put this url into your browser, does it work?

 

http://api.themoviedb.org/3/configuration?api_key=f6bd687ffa63cd282b6ff2c6877f2669

 

and this one

 

http://api.themoviedb.org/3/movie/24756?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers&language=en&include_image_language=af,sq,gsw,am,ar,hy,as,az,ba,eu,be,bn,bs,br,bg,ca,zh,co,hr,cs,da,prs,dv,nl,en,et,fo,fil,fi,fr,fy,gl,ka,de,el,kl,gu,ha,he,hi,hu,is,ig,id,iu,iv,ga,xh,zu,it,ja,kn,kk,km,qut,rw,sw,kok,ko,ky,lo,lv,lt,dsb,lb,mk,ms,ml,mt,mi,arn,mr,moh,mn,ne,nb,nn,oc,or,ps,fa,pl,pt,pa,quz,ro,rm,ru,sah,smn,smj,se,sms,sma,sa,gd,sr,nso,tn,si,sk,sl,es,sv,syr,tg,tzm,ta,tt,te,th,bo,tr,tk,uk,hsb,ur,ug,uz,vi,cy,wo,ii,yo,null

 

Thanks for your reply. It loads and shows some text. The first link shows:

 

https://www.paste.to/YN7XciOm

[Luke 37094]

both?

[steve1977 67]

Sorry, thought one log was enough. Below the text from the second. Both loaded very fast within a tenth of a second.

 

https://www.paste.to/QiswMrK

[Luke 37094]

Ok. I'm going to try something with the dev build later today. I'll let you know and you can try it out.

[steve1977 67]

thanks. FYI - i am currently on the "official release" and not on dev or beta. obviously, i can change though. keep me posted. thanks!

[steve1977 67]

Worth to give the dev built a shot?

[Luke 37094]

sure.

[steve1977 67]

Unfortunately, it does not work with the developer built either (still gets "stuck"). Will share a log shortly. Any more thoughts?

[steve1977 67]

Thanks, here we go with the new log (using the developer release). Unfortunately, still getting "stuck":

 

https://www.paste.to/7Qge8fP

[Luke 37094]

try downloading a tool called fiddler. open and let it run while the server scans. once it gets stuck wait a couple mintues. then save the fiddler log to a file and post it.

[steve1977 67]

I think I am doing something wrong as the fiddler log is so short?

 

https://www.paste.to/8lB5P6JM

[Luke 37094]

sorry, not actually the log. file -> save all sessions

[steve1977 67]

File is too big. I have sent to you via email. Thanks for looking into it.

[TheShanMan 34]

I haven't read this entire thread so excuse me if I misunderstood, but my "scan media library" task is also getting stuck. According to the log file, it completed ("App: Scan media library Completed after 10 minute(s) and 2 seconds") but the scheduled tasks screen shows it at 55%. I didn't have this problem until adding in my photo collection, which is huge. Unfortunately that has also resulted in really long scan times (10 minutes with nothing new added). It would be nice if you could configure multiple scan tasks for scanning different things with different frequencies. I'd be much more tolerant of the long scan times if I could tell it to only scan the photos collection once a day at 3 AM or something like that, while letting everything else scan much more frequently.

[Luke 37094]

if the logs says completed then it's probably just the web interface not updating. nothing to worry about.

[TheShanMan 34]

Will that get fixed? It's been happening ever since I added my photo collection. I've never noticed it happen before though (of course it could be unrelated).

 

Should I add a feature request to better handle the problem of rescans taking 10 minutes?

[Luke 37094]

Please see http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/

 

and raise your own separate topic about the issue you're having. thanks.