Brian-Naja 1 Posted September 16, 2016 Posted September 16, 2016 After updating the Emby Theater App on the Xbox One I have zero audio (Live TV, all of my Library's or the Trailers plugin). I have re-downloaded and uninstalled Emby from the Xbox store and tried several restarts but get the same results. I can confirm that everything works on Firefox, Windows 10 Theater App, and the iPhone Emby App. Log
Luke 38979 Posted September 16, 2016 Posted September 16, 2016 Hi, welcome. Can you discuss an example of something you tried to play? What is the media info from the web app?
Brian-Naja 1 Posted September 16, 2016 Author Posted September 16, 2016 (edited) Hi Luke, here is an example of a video that works on Firefox, iPhone App and Windows Theater App but doesn't have audio on the Xbox App. Video Codec H264AVC YesProfile MainLevel 40Resolution1920x804Aspect ratio 2.40:1Anamorphic NoInterlaced NoFramerate 23.97602Bitrate 3785 kbpsBit depth 8 bitPixel format yuv420pRef frames 4NAL 4 Audio Language engCodec AACProfile LCLayout stereoChannels 2 chSample rate 48000 HzDefault YesTitle Stereo Subtitle Language engCodec PGSSUBDefault YesForced NoExternal NoTitle Eng Default Container mkv Path Z:\Movies\Captain America Civil War (2016)\Captain America Civil War (2016) - 1080p.mkv Edited September 16, 2016 by Brian-Naja
Luke 38979 Posted September 16, 2016 Posted September 16, 2016 As a test, can you try one without subtitles? Thanks.
Brian-Naja 1 Posted September 16, 2016 Author Posted September 16, 2016 Ok I tried several without subtitles on the Xbox and no audio but, they worked on the web (Firefox). Example 1 AudioLanguage engCodec AACCodec tag mp4aProfile LCLayout stereoChannels 2 chBitrate 126 kbpsSample rate 48000 HzDefaultYesTitleEng AAC stereo Default VideoCodec H264Codec tag avc1AVC YesProfile HighLevel 40Resolution 1920x1080Aspect ratio16:9Anamorphic NoInterlaced NoFramerate30Bitrate 9844 kbpsBit depth 8 bitPixel format yuv420pRef frames 2NAL 4 Container m4v Example 2 VideoCodec MPEG2VIDEOProfile MainLevel 4Resolution 1920x1080Aspect ratio16:9Anamorphic NoInterlaced YesFramerate 29.97003Bitrate 13814 kbpsPixel format yuv420pRef frames 1 AudioLanguage engCodec AC3Codec tag AC-3Layou t5.1Channels 6 chBitrate 384 kbpsSample rate 48000 HzDefault NoTitle Eng Dolby Digital 5.1 AudioLanguage spaCodec AC3Codec tag AC-3Layout stereoChannel s2 chBitrate 192 kbpsSample rate 48000 HzDefault NoTitle Spa Dolby Digital stereo Container ts
Luke 38979 Posted September 16, 2016 Posted September 16, 2016 Can you try something with plain h264 and aac? thanks.
Brian-Naja 1 Posted September 16, 2016 Author Posted September 16, 2016 Same results. Audio Language engCodec AACCodec tag mp4aProfile LCLayout stereoChannels 2 chBitrate 126 kbpsSample rate 48000 HzDefaultYesTitleEng AAC stereo Default Video Codec H264Codec tag avc1AVC YesProfile HighLevel 40Resolution 1920x1080Aspect ratio16:9Anamorphic NoInterlaced NoFramerate30Bitrate 9844 kbpsBit depth 8 bitPixel format yuv420pRef frames 2NAL 4 Container m4v
Luke 38979 Posted September 16, 2016 Posted September 16, 2016 Have you checked your volume or receiver settings? this is pretty basic stuff and I can't reproduce the problem in my testing. Thanks.
Brian-Naja 1 Posted September 16, 2016 Author Posted September 16, 2016 Yes I have, the youtube app works and so does the the hdhomerun app. I even restarted the xbox, uninstalled and re downloaded the emby app. I'm going to try it again and get back to you.
Brian-Naja 1 Posted September 16, 2016 Author Posted September 16, 2016 (edited) Solved! What I did was restore my Xbox One to factory settings log back in and re-download everything. I'm not sure what was going but Emby is working great now. Thanks for helping Luke. Edited September 16, 2016 by Brian-Naja
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