Certain video files wont play through Emby Server and Roku 1 player

[pcman772 19]

I am having a discouraging problem where certain video files streamed from a Emby Server system running Windows 10 through to a television connected Roku 1 device. Many times the video file won't play and would the media browser software on  my roku device kicks me out to the home screen. Not sure what I am doing wrong here since other files play perfectly without problem.

 

Any thoughts would be appreciated.

 

Regards,

Mike 

[Luke 39696]

Hi, welcome. The media browser app on Roku is not ours. You want to make sure you're using the Emby app:

 

https://www.roku.com/channels#!details/44191/emby

 

Try that and let us know how it goes. Thanks.

[pcman772 19]

Hi, welcome. The media browser app on Roku is not ours. You want to make sure you're using the Emby app:

 

https://www.roku.com/channels#!details/44191/emby

 

Try that and let us know how it goes. Thanks. 

Sorry my post is inaccurate. I am using the Emby Browser on my roku1 device to try and play movies. I try through the Emby web portal tool and the same happens videos kick me out of my Roku1 interface. The video wont play at all in a web interface.

Edited January 9, 2016 by pcman772

[Luke 39696]

Ok, first check that your Roku has up to date system software because Roku has recently released several updates containing playback fixes.

 

Second, if that doesn't help, then please provide the emby server and transcoding logs:

 

http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.