TheKings 0 Posted September 15, 2015 Share Posted September 15, 2015 (edited) I am a new user, and have just begun to upload movies to my Emby server. My problem is that I can only view the movies on my computer. My android phone/kindle/and 2 Amazon fire TV's cannot connect. I can load an Emby app on each device, and each device can see my server. They each locate the correct server, but when I try to connect, I get a connection error. I'm sure it must be some setting I'm missing somewhere. I have even tried to connect manually, but still get the error. I have gone into my firewall and made an exception for Emby, so it is allowed. I will attach my server log file in the hopes that you can help me figure this out. I am running emby on a Window 7 computer. Thank you in advance for your help. server-63577652751.txt Edited September 15, 2015 by TheKings Link to comment Share on other sites More sharing options...
ebr 14923 Posted September 16, 2015 Share Posted September 16, 2015 If the clients cannot connect then there won't be anything in the server log. I see UDP messages going out but couldn't find any other remote connections. Start with a web browser on a different machine and try to get that working. It almost has to be some sort of firewall blocking situation. Did you enable both UDP and TCP for the server and on the proper port? Link to comment Share on other sites More sharing options...
dotnetzero 5 Posted September 16, 2015 Share Posted September 16, 2015 Don't know if this is related, but when i checked a few minutes ago, i can no longer launch the web interface. I checked my clients and they couldn't connect as well. The sever application launches, but it looks like there are a few exceptions in the most recent log. First time this has ever been an issue. I tried redownloading the app from the website (stable and beta), still no dice. server-63577991111.txt Link to comment Share on other sites More sharing options...
Luke 37095 Posted September 16, 2015 Share Posted September 16, 2015 Don't know if this is related, but when i checked a few minutes ago, i can no longer launch the web interface. I checked my clients and they couldn't connect as well. The sever application launches, but it looks like there are a few exceptions in the most recent log. First time this has ever been an issue. I tried redownloading the app from the website (stable and beta), still no dice. try rebooting your machine and it should be fine. Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 17, 2015 Author Share Posted September 17, 2015 (edited) If the clients cannot connect then there won't be anything in the server log. I see UDP messages going out but couldn't find any other remote connections. Start with a web browser on a different machine and try to get that working. It almost has to be some sort of firewall blocking situation. Did you enable both UDP and TCP for the server and on the proper port? I did enable both UDP and TCP for the port, but how would I do that for the server? I use AVG for my internet security, and I went into the firewall, and made an exception for the emby server, so it would be allowed. All my other devices connect to the internet just fine. They all find the emby server just fine. They read it by name, but they cannot connect. Edited September 17, 2015 by TheKings Link to comment Share on other sites More sharing options...
ebr 14923 Posted September 17, 2015 Share Posted September 17, 2015 If you disable AVG does it work? Is the local address displayed in the dashboard the proper IP address? Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 17, 2015 Author Share Posted September 17, 2015 If you disable AVG does it work? Is the local address displayed in the dashboard the proper IP address? If I disable AVG, I still cannot connect. Yes, the local address is displayed in the dashboard. I assume the proper IP address is listed. I can connect on the PC that I used to create the server, but not on any other devices. Link to comment Share on other sites More sharing options...
ebr 14923 Posted September 17, 2015 Share Posted September 17, 2015 Still sounds like either a firewall blocking it (did you also check the Windows firewall?) or the IP address is not actually correct due to having multiple network adapters in the server (or something like a BT adapter). Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 17, 2015 Author Share Posted September 17, 2015 (edited) Yes, I tried also blocking the windows firewall. As for not having the correct IP address, how would I fix/check that? I have two modems (one modem and one router) on my network. One broadcasts on a different channel than the other one does. Edited September 18, 2015 by TheKings Link to comment Share on other sites More sharing options...
dotnetzero 5 Posted September 21, 2015 Share Posted September 21, 2015 try rebooting your machine and it should be fine. Thanks dude. I didn't try that at first because I have so many people hooked into it. Rebooted overnight and worked just fine. Weird issue. Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 21, 2015 Author Share Posted September 21, 2015 I am still unable to connect any of my devices. I need help in figuring out why. I don't believe it is a firewall issue because I tried disabling both AVG and the Windows firewall. I still could not connect. I think it might be because of the two routers I am using. They both send out a wireless signal, but on two different channels. I tried connecting my phone to my son's server over the weekend, and it worked just fine. I have two android phones; two kindle's; and two Amazon Fire TV's that all find the server, but cannot connect. Link to comment Share on other sites More sharing options...
ebr 14923 Posted September 21, 2015 Share Posted September 21, 2015 Have you tried manually entering the address in any of the apps or the web client? Is the local address shown on the server dashboard correct? Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 21, 2015 Author Share Posted September 21, 2015 Yes, the local address is shown on the server dashboard, but how would I know if it is correct? Yes, I have tried to manually enter the address on each of the devices, but I still cannot connect. Link to comment Share on other sites More sharing options...
ebr 14923 Posted September 21, 2015 Share Posted September 21, 2015 Do you have multiple network adapters in the server machine or are you running it in a VM? BlueTooth adapter even...? Does the local address shown on the dashboard match what is shown in the address line of your browser? Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 21, 2015 Author Share Posted September 21, 2015 (edited) I'm attaching a png of the dashboard page. You can use it to see if the addresses match (I think). The server address that my devices find is: http://192.168.0.11:8096 Also I have two network adapters. One modem/router from the cable company (ISP) and an AirPort router sending out the same wireless network but on a separate channel. Edited September 21, 2015 by TheKings Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted September 21, 2015 Share Posted September 21, 2015 (edited) It sounds like a double NAT. Is your AirPort router in bridged mode? Edited September 21, 2015 by Happy2Play Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 21, 2015 Author Share Posted September 21, 2015 Yes, the AirPort router is in bridged mode. Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 23, 2015 Author Share Posted September 23, 2015 It sounds like a double NAT. Is your AirPort router in bridged mode? My AirPort router is in bridged mode. Is that the correct setting, or do I need to adjust something? Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted September 23, 2015 Share Posted September 23, 2015 Does canyouseeme.org show the port is open? Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 23, 2015 Author Share Posted September 23, 2015 Does canyouseeme.org show the port is open? No, it cannot see the port Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted September 23, 2015 Share Posted September 23, 2015 Something on your network is blocking. More than likely firewall on server machine, but could be portforwarding issue. Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 23, 2015 Author Share Posted September 23, 2015 Something on your network is blocking. More than likely firewall on server machine, but could be portforwarding issue. I think we eliminated the firewall as the issues. I disabled both AVG and the windows firewall, but still could not connect with a device other than the computer I set up the server with. I believe is must have to do with the two network adapters I am using. I have enable port forwarding for port 8096 in windows firewall, but I need help figuring out how to do this with my network adapters. The first one is from my cable company (ISP) it is a Motorola SBG6580, which broadcasts on 5ghz. The other is an AirPort Extreme that is bridged to the SBG6580 and broadcasts the signal on 2.4ghz Link to comment Share on other sites More sharing options...
Luke 37095 Posted September 23, 2015 Share Posted September 23, 2015 in my experience disabling windows firewall normally does more harm than good. it is better to leave it on and configure the rules to open the ports. There are lots of examples in this forum of people who couldn't connect with windows firewall disabled, but could after putting it back on and configuring it. Link to comment Share on other sites More sharing options...
TheKings 0 Posted September 23, 2015 Author Share Posted September 23, 2015 in my experience disabling windows firewall normally does more harm than good. it is better to leave it on and configure the rules to open the ports. There are lots of examples in this forum of people who couldn't connect with windows firewall disabled, but could after putting it back on and configuring it. Yes, I put it back on right away. I held my breath while testing it when I did try it. Windows firewall was configured to for both UDP and FTP for the port my server is on. AVG is allowing the Emby Server, so I really don't know what else to do. Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted September 23, 2015 Share Posted September 23, 2015 (edited) If you Airport is bridged then you only need to portforward your Motorola. http://routerguide.net/motorola-surfboard-sbg6580-port-forwarding-guide/ Edited September 23, 2015 by Happy2Play Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now